Marcin Bochenek Email and Phone Number

Cross Divisional Service Platform (CDSP) provides a wide range of services from Poland and India to internal global stakeholders. Services include business assistance, business management support, visual communication, graphic and multimedia design as well as digital business solutions. In my role I'm responsible for department strategy set up and execution, service development, productivity, KPIs and client satisfaction.My teams consist of 160+ talented employees in Poland and in India.

Group Business Support Services country head augments the global functional operating model by providing local leadership to our employees and, where required, representation in relevant legal entity forums. Responsibilities include:Departmental communication, including the syndication of GBSS strategySupport for cross-functional collaborationProvide access to senior GBSS managementLocal leadership for promoting cultural value standards Departmental representation in… Show more Group Business Support Services country head augments the global functional operating model by providing local leadership to our employees and, where required, representation in relevant legal entity forums. Responsibilities include:Departmental communication, including the syndication of GBSS strategySupport for cross-functional collaborationProvide access to senior GBSS managementLocal leadership for promoting cultural value standards Departmental representation in local Legal Entities for risk & regulatory mattersCoordination of Business Continuity Management for the region or country Show less

• Managing teams of advanced profiles (project managers, web developers, analysts)o Remote management of Digital Marketing teamo SLA & metrics development, SOW negotiationso Developing talents (project managers, Black & Green Belts,Developers)• Building and driving relationship with Marketing stakeholders • Managing expectations of demanding clients – with the team being called out as an example for other regions to follow in FY2013. • Participation in Marketing strategy… Show more • Managing teams of advanced profiles (project managers, web developers, analysts)o Remote management of Digital Marketing teamo SLA & metrics development, SOW negotiationso Developing talents (project managers, Black & Green Belts,Developers)• Building and driving relationship with Marketing stakeholders • Managing expectations of demanding clients – with the team being called out as an example for other regions to follow in FY2013. • Participation in Marketing strategy establishment and its execution • Senior customers business reviews & visits preparation (VP level)• Membership in various global cross functional project groups, participation in the roll out of strategic programs in Marketing EMEA • Managing transition from internal and external vendors, including change management (multiple service lines) – 34 employees from external agency into HP • Escalations management & issue resolution for the given accounts• Streamlining of processes, identifying automations, efficiencies & other cost saving opportunities (War rooms, Six Sigma projects) Show less

• Day-to-day management of the marketing partner alliance processes, according to the statement of work and pre-defined metrics • Hiring/managing/developing marketing employees in a shared service environment (individual contributors / team leaders) • Ensuring effective communication with the customer and the team, build and maintain proper communication flows • Providing reliable data regarding the status of the processes in scope, prepare and present relevant data during business… Show more • Day-to-day management of the marketing partner alliance processes, according to the statement of work and pre-defined metrics • Hiring/managing/developing marketing employees in a shared service environment (individual contributors / team leaders) • Ensuring effective communication with the customer and the team, build and maintain proper communication flows • Providing reliable data regarding the status of the processes in scope, prepare and present relevant data during business review with clients and partners • Initiating and support implementation of quality enhancement projects, with a special focus on Six Sigma initiatives • Participating in internal and external audits (i.e. ISO)• Supporting business development of the GBS Marketing• Multiple team members awarded by GBS and clients. Team motivated to take many stretch assignments Show less

• Management of partner programs for HP PPS EMEA Marketing• Budget allocation aligned with HP PPS EMEA Marketing and alliance partner• Ensuring proper level of partner funds usage• Management of the first level of escalation for partner funds claiming• Preparation of content for the executive reviews (HP L3 & external partners)• Reporting & funds analyzing

• Coordinating, organizing and execution of daily tasks for the team• Analyzing team performance and daily metrics• 2nd level of escalation – helping to resolve external customers’ queries and escalations, ensuring process goals are met• Regular process reviews with local Controllerships• Business Continuity Planning, ISO, Quality coordination• Monthly feedback session with team members• process analysis, ad hoc advanced reports, accounts reconciliations… Show more • Coordinating, organizing and execution of daily tasks for the team• Analyzing team performance and daily metrics• 2nd level of escalation – helping to resolve external customers’ queries and escalations, ensuring process goals are met• Regular process reviews with local Controllerships• Business Continuity Planning, ISO, Quality coordination• Monthly feedback session with team members• process analysis, ad hoc advanced reports, accounts reconciliations review• Subject matter expert – data analysis and verification of reports according to the country specifics Show less

• phone, radio and internet soundings

• preparing credit offers• new products and services consultant