Marcin Buczkowski Email & Phone Number

Poland

Poland

Warsaw Metropolitan Area

Warsaw Metropolitan Area

Warsaw Metropolitan Area

Gliwice, Śląskie, Poland

Katowice, Silesian District, Poland

• Identifying local and global regulatory development impacting the business and infrastructure areas and working to coordinate the implementation of any required changes (in cooperation with payment organizations Visa, Mastercard and vendor) • Using Mastercard (MAS) and Visa (VTS) authorization simulator for testing purposes. Additionally, preparing clearing files utilizing Mastercard Clearing Presentment Simulator • Providing consultation and business analysis to stockholders. Building relationships with both internal teams and external vendors with ability to communicate effectively with both technical and non-technical audiences • Monitoring processes to ensure provided service meets established standards and follows policies and procedures • Supporting and managing incidents process. Investigating and diagnosing problems to assess and analyse root causes. Analysing transactions logs using elasticsearch tools (KIbana) and database (Oracle SQL Developer)• Participating in all phases of the development life cycle including requirements gathering and analysis, design, build, test, implementation and continuous service

Katowice, Silesian District, Poland

Katowice, Silesian District, Poland

• Taking the position of Single Point of Contact for ING Direct France• Analyzing and reviewing service performance against the SLAs• Performing proactive and re-active investigations protecting ING Direct France business and initiating actions to improve or correct the situation• Collaborating across different teams to identify, design, develop and improve service quality (Contact Centre Team, Fraud Monitoring Team, Claims and Chargebacks Team, IT)• Organizing and maintaining the regular Service Level review process, status calls• Supporting tasks from service management area, like coordinating change requests, projects, ongoing topics

Leicester, United Kingdom

• Coordinating regular P.I. Counts, liaising with site management to ensure they are carried out successfully and identified areas of risk addressed,• Monitoring and reporting stock accuracy and stock holding position, maintaining effective space utilization and optimum production profiling,• Ensuring system maintenance, cycle counting, substitutions, stock moves, new lines and other stock control duties are undertaken to the requires standards,• Seeking to develop and enhance stock, system and administration activity, internal processes and standard operating procedures.

Katowice Area, Poland

• As a trained Green Belt undertaking actions intended to enhance customer satisfaction as regards complaint handling process as well as to reducing the number of lodged complaints,• Cooperating with other companies, organizing training courses for employees,• Analyzing Net Promoted Score, preparing reports and charts for regular meetings with Products and Processes Owners, • Improving bank products and processes,• Acting as Application Administrator for complaint process (internal customers support, E2E tests participant).

Ruda Śląska, Woj. Śląskie, Polska

Meeting sales targets, providing high levels of customer service and building good relationships with customers. Supervising cash circulation in a bank branch.

Chorzów, Woj. Śląskie, Polska

Bachelor'S Degree, Accounting And Finance

Postgraduate Degree, Business Analyst