Marcin Klosok Email & Phone Number

Corby, GB

Northampton, England, United Kingdom

• Dimensions:
• Mentoring IT staff including Service Desk, IT Operations and Application Support
• Assist in formulation of the IT budget
• Understand and communicate the IT needs of users and ensure the most appropriate solution is found and delivered quickly
• Work to eliminate repeat issues and organise related training if required
• Validate we are getting the basics right and achieving continuous improvement

Corby, Northamptonshire

Main Duties and Job outline- Manage and maintain the performance of the 1st Line Service Desk and 2nd Line Application Support teams, measuring these against agreed levels and expectations- Perform an ambassadorial role for all of IT, working together with all areas of the business to facilitate and foster effective communications between IT and the.

Corby / Market Harborough

• Ownership and management of the end to end process of IT Service requests and incident resolution to the wider business. This includes the management of the team of support analysts, who provide 1st, 2nd and 3rd level.
• Management of third party vendors where appropriate
• Recruit, develop, lead and motivate the team to confidently deliver and optimize both individual and team performance, focusing on both succession planning for the future and delivering exceptional end-user support
• Provide timely and continuous feedback, to both praise and support staff members where appropriate
• Proactively develop the skills of all team members, recognizing good performance, managing all performance and/or address issues through timely and constructive feedback and in line with the company Guiding Principles.
• Managing a clear Skills matrix/training plan for both myself and the team, ensuring that all relevant training is completed and the plan is kept up to date with changes to our Services

Corby / Market Harborough

• Joules is a UK-based premium lifestyle brand which designs and sells Joules branded lifestyle clothing, accessories and homeware.Born in the fields of Great Britain, Tom Joule began selling clothes at outdoor events.
• Providing the man-management of the IT Support Team, conducting 1-2-1’s, appraisals and developing the team of 5 through coaching, opportunity creation and effective mentoring.
• Assisting analysts in providing first-line support when workloads are high or where additional experience is required.
• Ensuring that support cover, rotas and shift patterns meet the service cover agreed with the business
• Managing the Infrastructure Programme of works being deployed into the Stores estates for the Joules Ltd Estate.
• Deployment supplier selection, ensuring the 3rd party suppliers we use to deliver projects are fit for purpose, provide value of money to the company, technically able and scalable to Joules Ltd constantly-evolving.

Corby / Market Harborough

• Key Roles and Responsibilities:
• Incident Management
• Providing 1st line technical support to all end users (Stores, Trade Shows, Head Office, Field Based, and Distribution), either remotely or via on-site visits
• Logging and resolving on-going Incidents, Service Requests and Problems that affect business operations
• Follow up on open Incidents/Service Requests with support teams and third parties
• Ensure “Unassigned” queue is updated regularly and all calls are assigned… Show more Key Roles and Responsibilities:

Corby

Corby

Itil® V3 Foundation Certificate, It Service Management, Passed

Education record

Cae - Certificate In Advanced English, Advanced English - Cambridge

Apple Mac'S, Passed