As a software engineer with a strong background in management and customer service, I bring over 13 years of experience in technical service and client relations to my current role at Knowit. With a proven track record of solving complex problems and taking on new challenges, I am passionate about delivering high-quality solutions that drive customer satisfaction.Prior to my current role, I spent 8 years as a Deputy Service Manager at Kinekspert, where I managed a team of technicians and provided technical support for cinema equipment. During my tenure, I played a key role in the company's growth from a small to a medium-sized enterprise.With expertise in analyzing code and experience in reading logs and writing scripts, I excel at diagnosing and solving technical problems, identifying software bugs, and proposing improvements for continuous product improvement. In addition, I have experience conducting technical interviews and organizing internal training programs.Overall, I am a highly motivated and dedicated professional who thrives in a fast-paced, dynamic environment, and I am committed to delivering exceptional results for both clients and the organization.