Assist and coordinate with vessel requests for lifeboats, garbage disposal, engine immobilization, pilots, tugs, terminal berth, tie up service for vessel arrival and departure, A6 inward, pre-arrival documents, CBSA customs conveyance, oil response, BCMEA, and port clearance. Required to board vessel at arrival and departure, and maintain contact with local parties and authorities. Create, manage, monitor, and provide quotes to clients for Land Transportation Orders and Rail Billings using SAP and Outlook. Responsible for internal and external daily reports such as vessel schedule, terminal operations, customs hold, reefer containers, truck shipments, rail discharge/loading dwell time. Ensure vessel cargo operations are completed by the deadline without any discrepancies, and maintain detailed documentation of the workflow for past, current and future. Responsible for coordinating the import hazardous declarations cargo and port permits. Regularly monitor and order office supplies

Facilitated export process and supported sales staff to ensure customers’ needs were met quickly and efficiently. Expeditiously prepared and issued shipping documents, such as bills of lading, telex release, seaway bills, invoices, certificates, customs manifest, VGM, to meet weekly vessel deadlines. Interacted daily with clients to process ocean export shipments in an accurate and timely manner. Coordinated with overseas offices to assist clients with custom service. Contacted and responded to customers' requests via email and phone. Ensured that all documentation met international trade export regulations. Entered orders into the company database, updated files as needed, and maintained overall organization and accuracy. Arranged and managed data for internal systems to deliver customer cargo to specific destinations with accurate information.

Trained and supervised new team members. Handled high stress situations calmly and professionally. Twice awarded Employee of the Month for excellent customer service and teamwork.

Communicated and coordinated with clients, shipping lines, authorities, and internal departments daily to accurately process shipments in accordance with customs regulations. Prepared pre-shipment export documentation, including bills of lading, invoices, and certificates. Calculated value of duties and tariffs due on transported goods. Responsibilities included team task assignment and review, daily and weekly reports, and data entry into the Brazilian Government Integrated Foreign Trade System.