Computer Scientist with a Post-Graduate degree in IT Management (CBA) and an MBA in Agile Project Management. I have a great passion for challenges and achievements in my daily work, with solid experience and knowledge in: • Leadership and facilitation of multidisciplinary teams, acting as a Scrum Master and Project Quality Manager, promoting self-organization and trust in the work environment. • Conflict resolution, creating a harmonious environment, increasing employee engagement, and attracting talent through the application of best management practices and organizational culture. • Service and negotiation with internal and external clients, suppliers, and partners in various projects, ensuring quality and client satisfaction. • Requirements analysis, data collection and modeling, implementation, virtualization, automation, documentation, and integration of systems and interfaces, as well as automated testing and cloud migration. • Development of innovative solutions in various technologies and agile methodologies, including ITIL, Scrum, Kanban, Lean, project management (PMBoK and IPMA), Java programming for Automation, and SQL database administration. • Creation and execution of automated tests with Selenium, ensuring product quality and continuous improvements. • IT service quality management, working on continuous improvements and value-added business initiatives. • Website creation and maintenance, server administration and IIS configurations, as well as photo editing and graphic design. • Strategic planning, change management, innovation, mapping and elaboration of managerial and operational processes, quality control, agile methodologies and continuous improvement (ITIL, Scrum, COBIT, among others), and PMO and IPMA ICB4 model guidelines. • Market analysis, trend identification and profitability, productive capacity, validation and promotion of high-performance technological solutions, digital and cultural transformation. • Support to third-party companies such as accounting firms, legal teams, and consultancies, as well as direct reporting to senior management and interdepartmental support. • Fluency in English and intermediate proficiency in French, facilitating communication in international and multicultural environments. • Preparation of project management documentation and KPIs with a focus on innovation and cost reduction.