Marcio Nascimento

Marcio Nascimento Email and Phone Number

Lecturer in Cloud Service Models and FinOps within the DevOps Specialization Program @ CESAR School
State of Pernambuco, Brazil
Marcio Nascimento's Location
Olinda, Pernambuco, Brazil, Brazil
Marcio Nascimento's Contact Details

Marcio Nascimento work email

Marcio Nascimento personal email

About Marcio Nascimento

I am a seasoned IT professional with a passion for customer satisfaction. I have a technology degree in Computer Networks Administration from Faculdade dos Guararapes in Brazil and a Graduate Course Certificate in Information Security from UNIBRATEC College. I have been working in the IT industry for over 15 years now. I have experience working with Windows Servers, Linux servers, networking environments, network devices, virtualization systems and cloud environments. I hold several certifications that attest to my skills and knowledge in these areas.As a senior technical leader for the past seven years, I have managed critical systems, customers, and stakeholders with problem-solving skills and technical expertise. I am an initiative-taking and adaptive person who strives to enhance my abilities for my employer's benefit. I excel at leading teams and resolving customers' issues. I have been providing high-quality technical support and solutions to clients across different industries and regions. I have a proven track record of delivering excellent customer service and satisfaction, as evidenced by my consistent top ratings among all Azure VM engineers. I am proficient in troubleshooting, diagnosing and resolving complex issues. I am also skilled in communicating effectively with customers, stakeholders and team members, as well as documenting and escalating issues as needed.Some of my personal skills include:• Customer obsession.• Ownership.• Team leading.• Knowledge sharing. • Ability to work as an individual as well as in a group. • Self-motivation. • Fluent in Portuguese (native), English and Spanish.SUMMARY OF QUALIFICATIONS• Experienced and certified leader in technical teams and projects.• More than 15 years of expertise as Support Engineer, Support Analyst and Server Administrator.• Multiple certifications in Microsoft, ITIL, Azure Cloud and CompTia technologies.• Proficient in Microsoft Windows Servers and its roles.• Skilled in creating documentation to spread knowledge. • Skilled in Linux Servers administration and installation.• Fluent in English, Spanish and Portuguese languages.• Degree in technology in Computers Networks.• Post Graduated studies degree in Information’s Security.

Marcio Nascimento's Current Company Details
CESAR School

Cesar School

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Lecturer in Cloud Service Models and FinOps within the DevOps Specialization Program
State of Pernambuco, Brazil
Marcio Nascimento Work Experience Details
  • Cesar School
    Lecturer In Cloud Service Models And Finops Within The Devops Specialization Program
    Cesar School
    State Of Pernambuco, Brazil
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  • Microsoft
    Azure Senior Tech Support Escalation Engineer
    Microsoft Mar 2024 - Present
    Olinda, Pernambuco, Brazil
    The role of an Azure Senior Tech Support Escalation Engineer involves a blend of technical expertise, problem-solving skills, and customer service. The position requires isolating and solving complex technical problems, often through analyzing trace data and source code. Engineers in this role are expected to interface with product groups to discuss and resolve common issues, providing solutions that may include hotfixes. Additionally, they play a crucial role in mentoring other engineers, contributing to team knowledge, and driving support cases towards resolution.• Technical Expertise: Utilize advanced debugging tools to analyze problems and develop solutions to meet customer needs.• Customer Interaction: Provide direct support to customers in highly sensitive situations, helping to resolve complex technical issues.• Collaboration: Work closely with the product group to provide solutions, which may include hot fixes and changes to help resolve support cases.• Leadership: Mentor and coach other engineers, contributing to their technical and professional development.• Problem-Solving: Own, troubleshoot, and solve customer technical issues, enhancing problem-solving, collaboration, and research skills.• Continuous Learning: Engage in self-study and receive training to stay up-to-date with the latest information for the next version of the product.
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  • Microsoft
    Azure Technical Support Engineering
    Microsoft Aug 2022 - Feb 2024
    Remote Location
    As an Azure Encryption Specialist, I provide expert support and training to engineers worldwide on Azure encryption. I help engineers solve Azure encryption cases effectively, efficiently, and solve encryption issues. I also serve as a Subject Matter Expert in Linux on Azure, assisting engineers worldwide in identifying, troubleshooting, and solving Linux issues.I am enthusiastic about helping customers and engineers solve issues. I am always looking for new ways to improve my skills and knowledge. Responsibilities• Deliver excellent customer support experience with Microsoft• Troubleshoot and resolve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Work on Escalated cases that require technical or strategic intervention• Create and maintain incident management requests to product group or engineering group• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching, and mentoring• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Build communities with peer delivery roles; may be workload or specialty specific
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  • Amazon
    Senior It Support Engineer - L5
    Amazon Sep 2021 - Aug 2022
    Brazil
    As a lead engineer, I have demonstrated outstanding performance and leadership in the following achievements:• Completed an audit project for all fulfillment centers in Brazil ahead of schedule, leading a team of engineers with excellence and efficiency.• Built one of the largest fulfillment centers in Brazil as the Lead Engineer in charge of the IT infrastructure, overseeing every aspect from design to deployment.• Led a team of technicians and L4 engineers, providing them with mentorship, feedback and troubleshooting support.• Ensured compliance and quality standards by planning and coordinating change management processes and templates.• Executed projects on time and within budget by collaborating effectively with internal teams and vendors.• Identified and implemented best practices and innovative solutions as part of continuous improvement efforts.• Enhanced team efficiency and productivity by automating manual tasks and creating/improving small tools.• Resolved complex IT issues without SOPs as the first point of escalation.• Contributed to hiring, training, and development of new team members.
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  • Atech – Negócios Em Tecnologia S/A
    Senior Infrastructure And Support Analyst
    Atech – Negócios Em Tecnologia S/A Apr 2015 - Sep 2021
    Recife Area, Brazil
    As a key member of the air traffic control systems team, I have extensive experience in working with UNIX-based (Linux, Solaris 10) and windows operational systems. I also lead a small group of talented professionals who ensure the successful implementation of innovative technologies and provide excellent support to hardware, software, and users.As the Technical integration leader of the Landell Project (https://tinyurl.com/3nc8jju4) implementation team, I oversaw the integration and configuration of the SAGITARIO Air Traffic Control Software for the Brazilian Air Force. I also trained and mentored the team members on how to use and maintain the software across all CINDACTAs in Brazil.Would like to share with you my experience in the CPV Project, which involved the integration of the Flight plan centralization system with the SAGITARIO system, the Air Traffic Control system in Brazil. This project had been stalled for two years at this stage. When I joined this team, I was assigned to develop and implement an integration solution using Elasticsearch, a technology that I was not familiar with. I took on this challenge and I managed to create a proof of concept in less than a week. This enabled us to get the approval to proceed to the improvement phase and start the implementation in the Brazilian Airforce. I successfully set up an Elasticsearch cluster using the existing resources that were already deployed, which reduced the time and costs for both parties. I also became the main liaison with the CPV team to test, improve and configure the solution. Assumed the role of Lead Analyst, responsible for implementing, training the team, and overseeing the deployment in all sites. The sites were in all regions of Brazil. (https://tinyurl.com/324whfx3)▪ CX Obsessed orientation▪ Leading technical teams▪ Support to all OS's▪ Admin of Virtualized Systems▪ Creation of Shell Scripts▪ Linux Server▪ Support and maintenance to Flight Control systems
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  • Montreal Oficial
    Network Administrator
    Montreal Oficial Jun 2013 - Mar 2015
    Recife E Região, Brasil
    As part of my first project, I documented the existing network and managed the network update project at the Getulio Vargas hospital. This project involved migrating the entire network environment to a more modern one with fiber connections, switches, routers, firewalls, and servers.I also implemented the domain integration between remote sites across the state of Pernambuco using Microsoft Servers. This improved the efficiency and convenience of deploying Windows to different devices using the Windows Deployment Server tool.▪ Led and mentored the technical team.▪ Senior position responsible to be the first point of escalation▪ Mentoring technicians so they would be able to grow in their career▪ Windows Server Administration. AD, DNS, DHCP, WDS, WSUS, File Server▪ Active Directory Forest with six remote domains▪ Firewall Administration (Endian Firewall)▪ VPN Connections and Configuration▪ HP Data Protector Administration▪ Trend Antivirus Administration▪ VMWARE Administration – More than 60 Servers with Storage SAN and NAS▪ Linux Server Installation and Basic Administration▪ Support to Users
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  • Lima E Falcão Advogados
    Support Analyst / Network Administrator
    Lima E Falcão Advogados Dec 2009 - Jun 2013
    Recife, Pernambuco, Brazil
    Led the design and execution of a service desk project based on the ITIL Framework. Upgraded all network servers and deployed a Windows based domain server with advanced features.Secured the funding and oversaw the migration of legacy servers to a virtualized environment.Spearheaded the transition of e-mail servers to cloud based services, resulting in an annual savings of around 22k. Enhanced the reliability and accessibility of e-mail services for the company.▪ Management of Service Desk’s Implantation Based on ITIL▪ Creation, Planning and Execution of E-mail Migration to Office 365▪ Windows Server Implantation and Administration of AD, DNS, DHCP, WDS, WSUS, File Server▪ Symantec Antivirus Administration▪ Active Directory Forest with two remote domains▪ VPN Connections and Configuration▪ XENSERVER Administration▪ Linux Server Installation and Basic Administration▪ Support to Users
  • Grupo Parvi
    Support Analyst
    Grupo Parvi Feb 2008 - Jan 2009
    • Management and Configuration of Cisco’s Equipments• VPN Configuration• Trend Antivirus Administration• Windows Server Administration. AD, DNS, DHCP, WSUS, File Server• Active Directory Forest with seven remote sites• Support to Users• Network Administration
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  • Sanvidro Comercio E Serviços Ltda
    Information Technology Technician
    Sanvidro Comercio E Serviços Ltda Jan 2007 - Nov 2007
    ▪ Installation, Configuration and Management of Computers▪ Responsible for Training Users To Operate Computers▪ VPN Configuration and Connections▪ Windows Server Administration. AD, DNS, DHCP, WSUS, File Server▪ Active Directory Forest with a Single Domain▪ Support to Users
  • Canadá Color Video Foto Som Ltda.
    Information Technology Technician
    Canadá Color Video Foto Som Ltda. Oct 2004 - Jun 2006
    • Installation, Configuration and Management of Computers in fifteen stores• Responsible for Training Users To Operate Computers• VPN Configuration and Connections• Windows Server Administration. AD, DNS, DHCP, WSUS, File Server• Active Directory Forest with a Single Domain• Support to Users
  • Fir - Faculdade Integrada Do Recife
    Information Technology Intern
    Fir - Faculdade Integrada Do Recife Jun 2002 - Sep 2004
    Suporting users and computers;Network cabling;
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Marcio Nascimento Skills

Windows Server Active Directory Microsoft Certified Professional Operating Systems Mcitp Windows Microsoft Certified Technology Infrastructure It Management Itil Firewalls Team Leadership It Service Management Dhcp Servidores Dns Linux Microsoft Exchange Servidor Windows Sistemas Operacionais

Marcio Nascimento Education Details

  • Unibratec
    Unibratec
    Information Technology
  • Faculdade Dos Guararapes
    Faculdade Dos Guararapes
    Computer/Information Technology Administration And Management

Frequently Asked Questions about Marcio Nascimento

What company does Marcio Nascimento work for?

Marcio Nascimento works for Cesar School

What is Marcio Nascimento's role at the current company?

Marcio Nascimento's current role is Lecturer in Cloud Service Models and FinOps within the DevOps Specialization Program.

What is Marcio Nascimento's email address?

Marcio Nascimento's email address is ma****@****ail.com

What schools did Marcio Nascimento attend?

Marcio Nascimento attended Unibratec, Faculdade Dos Guararapes.

What skills is Marcio Nascimento known for?

Marcio Nascimento has skills like Windows Server, Active Directory, Microsoft Certified Professional, Operating Systems, Mcitp, Windows, Microsoft Certified Technology, Infrastructure, It Management, Itil, Firewalls, Team Leadership.

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