Márcio Serra Email & Phone Number

Sao Paolo

Working in after-sales, focused in service, always promoting product and consumables sales, manufactured and dealed by the company.

Sao Paolo

Technical evaluation in a Public Prived Participation project from Health's Secretary of Sao Paolo State in imaging diagnostic field.

Sao Paolo

Creation of an integration project (corporate level) of all the engineering departments from the hospital complex HCFMUSP, involving Clinical Eng., Maintenance Eng. (Facilities), Engineering Works and Projects, Architecture and SESMT (Occupational Health and Safety Engineering Service).

Sao Paolo

• Creation and starting the Service Dept. – MagnaService• Business management from all service dealers in Brazil and abroad (more than 40 countries) with standardization in the services (continuous training, standard tools and spare parts to stock)• Sales Dept. support with agreements to conquer the customer loyalty• Product improvement with the P&D Dept. with technical support issues and day-by-day customer experience • Responsible for the Service Dept. results and for the actions to get the annual forecast.• Over get the results in 2015 and 2016 in more than 50% with service and spare parts sales.• All Brazilian dealers 100% trained in one year.

Sao Paolo

• Business management from all service dealers in Brazil and abroad• Responsible for all technical and product trainings (sales support) coordinating all dealers in more than 100 countries (trips and on-line support)• Responsible for the Service Dept. results in Brazil and in all countries• Product improvement with the P&D Dept. with technical support issues and day-by-day customer experience• Results achieved and some over passed all years according the forecasts.• Achieved the goal to sell spare parts to stock with the dealers• Travel plan to visit different dealers performed reaching relevant and necessity countries.• Reduced the equipment’s failure rates in some cases till 95%

Sao Paolo

• Business management from installation activities, technical support and technical training for customers and dealers for all devices sold in Brazil (exclusive dealer) from VIASYS, PENLON, NIHON KHODEN and MEDIX• Responsible for the Service Dept. results • Responsible to manager all spare parts in stock• Coordinator to get RDC 59, “Good Importation and Distribution Practices” – ANVISA, Brazil Health Surveillance Agency.

Sao Paolo

• Business management of installation, maintenance (service) and customer technical training for Maquet, Hanau e ALM devices (critical care, anaesthesia, lamps and surgical tables, hospital architecture)• Responsible for organization and technical training in Brazil for Jostra - Cardiopulmonary incorporation• Responsible for the stocks and logistic managing• Responsible for the service´s budget and results in Brazil• Business management from all Service dealers in Brazil and Latin America• Increased the service contracts results from US$ 50M to US$ 500M in 8 working months only.

Sao Paolo

• Business management for installation, maintenance (service) and customer technical training from Dräger devices (emergency, critical care, anaesthesia, neonatology, hospital architecture, patient monitoring and homecare)• Responsible for the Service´s Budget and results in Brazil (DrägerService)• Business management from all service dealers in Brazil • Responsible for the politics of the developing of quality and implementation of the ISO 9001/2000 (Brazilian cert. April/2003), SA 8000 (Brazilian cert. August/2004), RDC 59, ISO/IEC 17025• Attorney (agent) of Dräger Ind. e Com. Ltda. and technical responsible for the medicine division• Management from all service dealers in Brazil with implement from a branch office at RJ with success, tried 3 times before my management.• Created a Recall System to control them which it was also adopted to the main quarter in Germany to control all recalls worldwide.• Increased the service contracts volume progressively as well as the profitability of them.

São Paulo Area, Brazil

Main Hospitals: DR. CARMINO CARICCHIO HOSPITAL (TATUAPÉ HOSPITAL), UNIMED LIMEIRA HOSPITAL, UNIMED ARARAS HOSPITAL, SANTA CASA DE RIO CLARO HOSPITAL, UNIMED SOROCABA HOSPITAL AND SANTA FILOMENA HOSPITAL (RIO CLARO)• Technical team manager in preventive and corrective actions for medical and hospital devices• Responsible to implement the program to control the healthcare technologies• Responsible for the physicians and nurses training for the healthcare technologies• Developing, application and management of methods for the healthcare technologies acquisition• Developing of methods for the risks managing and security programs• Developing of methods to practice preventive and corrective actions of medical and hospital devices with the Technical Team• Developing and managing of methods to conformity with standard and quality rules• IRMANDADE DA SANTA CASA DE RIO CLARO: speaker in the conference “I Basic Curse of Mechanical Ventilation”• CENTRO DE EDUCAÇÃO EM SAÚDE (SENAC SP): teacher in the discipline “Managing and Maintenance of the Healthcare Technologies” in the Technical Curse of Healthcare Administration (60 hours)

Jundiai, Sp

• Maintenance management of all health units in the city (28 units and 01 general hospital)• Technical Team management in preventive and corrective actions of medical and hospital devices• Developing and application of methods for the healthcare technologies acquisition• Responsible for the health spare parts stocks• Coordination in building construction and refurbished from the units

Sao Paolo

• Technical and sales support for the Technical Team• Customer’s support• Technical Training for installation and maintenance• Sales support orders

Sao Paolo

• Interaction in the hospital environment to knowledge and evaluation from healthcare technologies and installations• Supervision, acquisition, control and maintenance from healthcare technologies• Management costs evaluation to maintenance the healthcare technologies• Services coordination in external maintenance (contracts) • Supervision in electrical, hydraulics and gases installation• Knowledge of all medical devices (monitoring, diagnostics and therapy)• Physicians and Nurses training for the healthcare technologies and systems• Supervision and control of the technologies and systems in hospital security• Human knowledge from anatomy and physiology (theoretical and practices)• Medical instrumentation knowledge and practices

Clinical Engineer, Clinical Eng. Post-Graduation

Clinical Eng. Post-Graduation (Lato Sensu, 1.640h) from University of Sao Paolo (USP) 1st team from MOH PROEQUIPO Program

Master Of Business Administration (Mba), Hospital Services Administration

Service Marketing Specialization, Administration, Business And Marketing

Master Scientific (M.Sc.), Biomedical Engineering

Bachelor Of Business Administration (B.B.A.), Business Administration

Bachelor Of Engineering (B.Eng.), Engenharia Elétrica E Eletrônica