• Employ analytical problem-solving, technical, and communication skills to facilitate the timely resolution of customer-facing hardware and software issues in line with contracts and service level agreements (SLAs). • Foster and maintain collaborative working relationships with both internal and external technical teams to ensure timely escalation, troubleshooting, and solution development and delivery.• Prioritize the delivery of exceptional service and seamless end user experiences… Show more • Employ analytical problem-solving, technical, and communication skills to facilitate the timely resolution of customer-facing hardware and software issues in line with contracts and service level agreements (SLAs). • Foster and maintain collaborative working relationships with both internal and external technical teams to ensure timely escalation, troubleshooting, and solution development and delivery.• Prioritize the delivery of exceptional service and seamless end user experiences while providing technical support.• Demonstrate expertise conveying technical information to both technical and non-technical end users in a clear and accessible manner, such as while providing training on email, chat, and other core business tools.• Guide and lead IT projects and updates from initial planning to delivery, including collaborating with third-party vendors and airline IT departments to configure and implement software patches for the proprietary Sabre, Amadeus, and Travelport solutions as well as installing, configuring, and updating other software and hardware.• Orchestrate and manage the seamless integration of new software and peripheral devices through testing, enabling proactive identification and resolution of potential risks, issues, and incompatibilities.• Draft and prepare detailed monthly reports to highlight team performance; leverage insights to provide constructive feedback and guide decision-making and planning processes.• Adapt to quickly changing priorities within a fast-paced, high-volume work environment.• Perform comprehensive vulnerability assessments to identify and address security gaps.• Evaluate the performance of junior staff to identify strengths and opportunities for additional coaching.• Monitor current and emerging technology trends to identify opportunities to integrate and adopt new solutions. Show less

• Conveyed the value of technologies to customers through hands-on demonstrations, successfully highlighting device features and usability to ensure customer satisfaction and the delivery of high-quality support.• Gained a deep understanding of customer needs through probing questions and active listening in order to propose custom technology solutions and service plans, resulting in customer approval and revenue generation.• Amplified growth by uncovering and capitalizing on… Show more • Conveyed the value of technologies to customers through hands-on demonstrations, successfully highlighting device features and usability to ensure customer satisfaction and the delivery of high-quality support.• Gained a deep understanding of customer needs through probing questions and active listening in order to propose custom technology solutions and service plans, resulting in customer approval and revenue generation.• Amplified growth by uncovering and capitalizing on opportunities within both new and existing customer accounts.• Adhered to established efficiency and quality standards while performing lead generation and marketing tasks, such as outreach, community engagement, and internal and external brand promotions. Show less

• Maintained responsibility for monitoring and ensuring optimal network and server performance, availability, and reliability through administration, including managing routers, switches, firewalls, and other network devices.• Resolved complex network connectivity and performance issues with an innovative and solution-focused mindset.• Coordinated and managed both planned and unplanned system maintenance, such as updates, patches, and backups, successfully maintaining alignment between… Show more • Maintained responsibility for monitoring and ensuring optimal network and server performance, availability, and reliability through administration, including managing routers, switches, firewalls, and other network devices.• Resolved complex network connectivity and performance issues with an innovative and solution-focused mindset.• Coordinated and managed both planned and unplanned system maintenance, such as updates, patches, and backups, successfully maintaining alignment between system performance and quality and security requirements.• Leveraged strong interpersonal communication skills to build positive relationships with end users and strengthen satisfaction while troubleshooting and resolving hardware and software issues.• Contributed to staff onboarding and offboarding from an IT perspective, ensuring proper permissions and access Show less

• Spearheaded the development and ongoing growth of a successful automotive dealership, including increasing revenue by guiding the sales lifecycle from customer needs assessment to sales/purchasing contract closure.• Engaged with customers to identify and recommend vehicles in line with needs, including accompanying customers on test drives to demonstrate vehicle features and ensure proper fit.• Navigated customer objections and challenges through innovative thinking.• Secured… Show more • Spearheaded the development and ongoing growth of a successful automotive dealership, including increasing revenue by guiding the sales lifecycle from customer needs assessment to sales/purchasing contract closure.• Engaged with customers to identify and recommend vehicles in line with needs, including accompanying customers on test drives to demonstrate vehicle features and ensure proper fit.• Navigated customer objections and challenges through innovative thinking.• Secured optimal pricing and mutually beneficial outcomes by executing negotiations with customers Show less