Marc Lebherz Email & Phone Number

Zurich, Switzerland

Collaborating closely with the global CEO to ensure continuous corporate development and transformation. Driving strategic initiatives and ensuring successful execution.Responsible for the following areas:SALES GOVERNANCE & OPERATIONS: Sales Process & Deal Reviews, Sales Methodology, Pipeline Reviews, GTM Strategy Workshops, Sales Reporting & CRM.GLOBAL MARKETING: Brand Management, Campaigns, Website & Social Media.CORPORATE COMMUNICATIONS: Thought Leadership Positioning, Employee Engagement, Media & Analysts.ESG & SUSTAINABILITY: ESG Strategy, Global Program Execution, Sustainability Reporting.POST-MERGER INTEGRATION OFFICE: Integration Blueprint and PMO

Zurich, Switzerland

Leading globally the Business Development, Sales, Pre-Sales & Solution Development, Marketing & Communication and Business Technology Strategy & Innovation function. Designing and developing the global ESG Program

Zürich Area, Switzerland

Key Responsibilities- Running a service delivery team of about 250 operators and 50 IT specialists to generate about CHF 50 Mio of revenue.- Managing the implementation project portfolio and delivering the outsourcing projects in time, scope and budget.- Designing and executing a comprehensive transformation program covering cultural as well as organizational change.- Interact with global peers and drive best practices across regions.- Member of the Swiss Executive BoardKey successes- Redesigned the organizational structure, implemented a new leadership team as well as a new leadership culture as condition for future growth.- Transformed all teams (T&T, Service Management, Production, IT, Quality Management) and the way they operate.- Implemented comprehensive KPIs and reporting for planning, steering and controlling.- Successfully implemented an innovative, market leading outsourcing solution based on lean management practices and automation technology in the health care market.- Smooth closure of a production site including negotiation of a social plan with unions resulting in a seamless cut over of production in new locations.- Achieved organizational resilience and delivered the outsourcing services during Covid-19 pandemic according to contractual SLAs while protecting the health of all employees.

Zürich Area, Switzerland

Key ResponsibilitiesBusiness Development- Develop BPO solution offerings and value propositions in the areas of Insurance, Banking and Finance & Accounting.- Drive sales enablement and develop pipeline for growth areas.Solution Design- Establish a global virtual team that is responsible for developing solution concepts and cost calculations of large outsourcing deals. - Leverage best practices across regions and replicate success cases e.g. in the areas of logistics and telecommunications.Implementation projects- Develop a standard T&T project methodology based on best-of-breed outsourcing industry approaches.Key Successes- Increased big deal win rate from 25% to 40%.- Supported pipeline size growth for replication cases to CHF 700 Mio. TCV.- Supported growth of number of new business big deals in pipeline from less than 10 to 40.- Together with the sales and bid lead, personally secured the win of the largest deal ever with a global Swiss bank with a total contract value of CHF 150 Mio.- Personally helped to realize a back to green plan on a failing implementation project in the US

Zurich

Zurich

Zurich

München Und Umgebung, Deutschland

Loyalty Management

Bachelor Of Arts, European Business Administration

Bachelor (Hons), European Business Administration