Marc Letendre Email & Phone Number

Manage implementation and re-deployment of RISC LMS solutions for global client-base. Coordinate system configuration, integration and data analysis, normalization and import. Assess client needs, analyze roadblocks and develop solutions. Develop training and support materials to target client specifics and lead on-site or online training programs. Provide system support and develop processes for existing clients, conduct presentations and assist sales function with system demonstrations for potential business. Create/update system training materials, including online Help systems, to ensure accuracy, add new features and verify procedures. Feature development scoping, design, testing and promotion.• Consulting, training and system implementation or improvement projects completed across the US, Canada, UK, Europe, Australia, Asia and UAE.• 100+ consulting, training and system implementation or improvement projects completed across the US, Canada, UK, Europe, Australia and UAE.

Oversaw 2001-2002 LMS implementation, development and enhancement of computer-based training projects and functions serving over 9K employees. Led content development initiatives and ensured systems updated to conform to latest specifications. Liaised with internal clients to assess training needs for Computer Based Training and designed CBT’s to individual specifications. Conducted staff surveys, monitored performance, and identified training gaps. Provided regular ad hoc reports to assist HR, and administered to annual management evaluation survey development.• Streamlined data management functions, reduced data input times from 40 work days to 1 work day for Leader Performance Index assessments, reduced charity campaign data input from 330 to 80 hours. • Member of team that received 2002 Food Marketing Institute MAXX Award.

Spearheaded support functions for Food Safety Department. Administered to Food Safety Certification across entire chain, maintained FSC training materials, scheduled resources and monitored trainee attendance and training status. Managed and optimized Food Safety Audit (FSA) database, maintained hard-copy FSA file system and organized FSA communications. Provided support during product recalls and administered to annual departmental budget.• Liaised with IT to design and create database to streamline data input, automate report creation and develop executive score summaries.• Designed Food Safety Audit Reward Program, adopted and implemented by company.

Master Of Science, Industrial And Organizational Psychology

Bachelor Of Arts, Liberal Studies