National Compliance and Operations Manager | Master Builders Insurance BrokersAs the National Compliance and Operations Manager, I oversee key areas including governance, compliance, risk, IT, project and change management, data management and intelligence, marketing, and information security. Reporting directly to the CEO, my role ensures these critical functions align with the organisation’s strategic goals.I am responsible for the implementation and maintenance of our ISO27001 Certification, as well as ensuring compliance with AFSL and the Insurance Brokers Code of Practice (IBCOP). Additionally, I lead the development and execution of IT strategic plans and digital engagement initiatives that meet both current and future business needs.In this capacity, I also provide comprehensive oversight of the organization’s governance, compliance, and risk management activities, working closely with the CFO, Finance, HR, and Broking Services teams to maintain robust and effective processes. My work involves close collaboration and communication across all departments to ensure that compliance, projects, and changes are seamlessly integrated and aligned with the association's broader functional areas.

Management ConsultantAs a management consultant, I led a client through a Fair Work Australia investigation, achieving a resolution with no notable findings. Additionally, I collaborated with a client and PwC to secure a $17 million industry grant for the establishment of an industry innovation and collaboration facility. I also assisted clients in implementing risk management frameworks and compliance management systems.

Deputy Company Secretary | Governance, Compliance, Risk, IT, and Special Projects ManagementAs the manager overseeing governance, compliance, risk, IT, and special projects for Master Builders, I work directly under the CEO and COO to ensure these critical areas align with the organization’s strategic goals. I was responsible for the day-to-day management of the IT department, where I lead the development and implementation of strategic plans and digital engagement initiatives that address both current and future business needs.In this role, I also provide oversight of the association's governance, compliance, and risk activities, collaborating closely with legal, administration, executive, and broader team members to maintain robust and effective processes. My work involves coordinating and communicating with all departments to ensure that projects are seamlessly integrated and aligned across the association's functional areas.

Director of Training Facility Development | Building Leadership Simulation CentreReporting to the MBAV Board, I led the creation, implementation, and establishment of one of Australia’s most innovative training facilities. Surpassing all milestones and expectations, this venture achieved ROI a full year ahead of target and earned multiple prestigious Australian and International Awards.The Building Leadership Simulation Centre (BLSC) is a groundbreaking facility that leverages world-leading simulation technology, professional actors, and qualified organisational psychologists to deliver premier leadership development and behavioral training. As only the third facility of its kind globally, the BLSC creates a virtual workplace where trainees navigate the complexities of managing a real building site within a risk-free, immersive environment. Through 3D virtualisation, replica site sheds, and a team of trained actors, we offer a truly interactive and transformative learning experience.

Responsible for the day to day operations of the Master Buiders Association. Project management.

Leading a specialist team responsible for the coordination of research, investigations and responses to high level complaints and information requests from Government, Industry Authorities and Ombudsman.

Responsible for the operations of food and beverage outlets casino floor.