Marc Magloire Email & Phone Number

Oakville

* Provide engineering technical advice, guidance and training to end client's technical staff.(Client base includes major Hospitals, Universities, Canadian and USA financial institutions, etc...). * Responsible for installing, monitoring and troubleshooting LAN/WAN system components: Cisco Routers ( 2900,4500,6500, Nexus7k, Nexus9k) and Switches ( 2960,3750, 3850) , Cisco ASA Firewall 5585,5525/5515/5512/5012/5505), Network and Routing Protocols (TCP/IP, FTPS, SMTP, HTTP, HTTPS, SIP, NAT, DNS, MPLS, DHCP, VPN, IPsec, VLAN trunking, and Spanning Tree Protocol), Cisco Wireless Controllers (2105,4404, 5508), Cisco Wireless Access Points ( 2602,3602).* Personally handle complex client Network related calls.* Deploy and maintain the existing Cisco SSL, Clientless site-2-site IPSec VPNs* Process RMA of defective Cisco/HP network devices.* Performs preventative maintenance procedures to ensure network equipment has latest authorized releases, patches, and/or fixes applied to meet requirements.* Routinely prepare reports defining current Network status and needs for Network system improvements.

Ontario, Canada

* The System Technologist is a systems integrator role within the Motorola Solutions - Technical Delivery Services team which is responsible for deploying mission-critical public safety solutions across Canada. * Some of the clients I worked with include: (Toronto Police Services, Toronto Fire Services, EMS, Niagara Falls Police, Canadian Armed Forces, Toronto Hydro). * Worked closely with customers and project teams at various stages of project deployments as a subject matter experts for a variety of architecture and infrastructure solutions. * Server Virtualization: Deploy, maintain and monitor virtual machines (VMW ESXi v.6+) on the system based on vendor specific guidelines. The product integration includes applications, directory services, networking, security, servers, and storage across several hardware and virtualization platforms * Installing, monitoring and troubleshooting LAN Network equipment. Switches: Extreme XOS and HP Firewalls: Fortinet Fortigate, Juniper

* Directly support approximately 2,000 customers in 19 markets with technical service issues in a national NOC (Network Operations Centre) environment.* Monitor 2,600+ network elements using industry standard monitoring tools such as HP OpenView* Interface directly with customers and track interactions, progress and resolution in trouble tickets.* Respond to and resolve troubles reported by customers or management systems in a timely manner.* Provision new or existing services including moves/adds/changes as customers request, which includes provisioning of Cisco routers and switches, Sun and Cobalt servers, Axxcelera radios, Ceragon radios, and various Unix platforms.* Other duties include activities involving network builds, network maintenance, release/change management and capacity management.* Ensure TeraGo's records, drawings, etc. in Visio are kept accurate and up to date.

Toronto, Canada Area

* Level 2 network support services* Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware (routers from various manufacturers including Cisco and Motorola.)* Process and execute DNS/POP/SMTP/Mail change requests* Respond to incoming calls, SNMP alarms and e-mails regarding client network issues, client change requests, etc* Manage customer interactions by ensuring all incidents are auctioned promptly and updated effectively within our trouble ticket system.* Network Support on Firewall, VPN, VLAN, NAT, DHCP, DNS, PPP, ISDN, SMTP/POP Mail, ADSL, Bonded DSL, T1/ Lan Extension and more.* Carry department blackberry to provide stand by (24/7) support for major Internet outages and serve as escalation point for outstanding issues

Minnissauga, Ontario

* Provide prompt and courteous helpdesk telephone support for distributors and end users* Track all customer interaction and status in our trouble ticket system* Assume responsibility for onsite and remote installation of leading edge voice/data convergence systems* Train end-users on software applications live or by phone via virtual meeting session* Perform Moves Adds and Changes on Nortel’s succession Telephony Management software* Carry department blackberry as to provide stand by (24/7) support to premium customers* Provide written trip reports for all on-site customer visits* Write technical related documents such as FAQs and Tech Tips to be used in knowledge databases, etc.

Toronto, Canada Area

* Provide front line customer care and document customer interaction.* Evaluate severity of every issue and act according to company guide lines* Contact/dispatch and verify availability of technician for them to resolved issues.* Track/document resolution progress of every issue through i-care system.* Follow escalation process for unresolved/outstanding/pending priority problems

Toronto, Canada Area

* Worked as a member of the WYD2002 development team mostly deploying web based software solutions for a variety of online initiatives.* Worked from business requirements to develop technical designs and corresponding database schemas (Postgress Database, Mysql database)* Combine work with scripting languages and graphics to program the functionality required by the business using Unix, XML, HTML, PHP, JavaScript, ASP,C, Java technologies* Maintained the existing systems to ensure that problems were resolved and enhancements were made.