Marc May Email & Phone Number

Billerica, Massachusetts, United States

• Administer order to cash process in Bruker's SAP system, SD module and Salesforce.
• Open dispatches, assign to on-call service engineer, and follow up with customers on status of service requests.
• Prepare quotes for billable services, parts, and consumables for external and internal customers.
• Prepare documents for shipment of international and domestic orders, ensuring complete and timely deliveries.
• Manage and provide periodic reporting and reconciliations to ensure accurate and punctual invoicing.
• Take pride in delivering excellent customer service through competent and fast support.

Andover, MA

• Provided telephone and e-mail customer service and order support to dental offices, labs, and territory managers.
• Supported clinicians and labs with advanced dental implant technical support for Neodent and Medentika.
• Processed large, complex orders and related tasks via phone, e-mail, and eShop for all Straumann Group products.
• Supported national sales initiatives by managing promotional programs, purchase and price agreements, relationship building, account maintenance, trade shows, regulatory affairs, logistics, and communications.
• Administered established marketing promotions and initiatives.

Manchester, New Hampshire, United States

• Handle incoming inquiries and help customers choose the right print products for their needs
• Seek out new customers through both cold and warm calls
• Process check and credit card payments in person and by phone

Nashua, NH

• Created and grew retail distribution market within the Greater Boston Metro area.
• Educated, serviced, and supported customer base of independent wireless retailers.
• Visited customer sites to serve in consultative account management to enhance and grow profitability.

Manchester, NH

• Processed general billing inquiries.
• Provided real-time information regarding system outages for electric utilities across New England.
• Created credit arrangements for customers experiencing financial hardship.

Londonderry, NH

• Assisted buyers in touring homes and preparing offers to purchase.
• Represented sellers as listing agent.
• Negotiated with other agents in the best interest of clients.

Manchester, NH

• Handled large volume of incoming calls regarding commercial customer billing and technical inquiries.
• Troubleshot problems and dispatch technicians as needed.
• Educated on the value of video, high speed internet, and digital voice products to support B2B sales goals.

Bachelor Of Science Business Administration, Marketing, 4.0 Gpa

Bachelor of Science Business Administration Honors: summa cum laude

Business Administration