Marco B Email & Phone Number

Florida, United States

Miami, Fl

•MSS• ATS•Provided initial training sessions for new-hire employees during a course of 4 to 6 weeks.• Directed and managed training sessions with an average of ten trainees per session. • Gauged employees‘ performance through utilization of position description and establishment of program requirements and applicable policies.• Fostered accountability and effective utilization of time and resources, provided guidance and technical assistance, as well as escalated pertinent program information.• Designed comprehensive training plans and regularly communicated with employees to motivate them and maintain overall staff efficiency.

Aventura, Florida

• Supervised and provided strategic direction to new and experienced Account Executives; monitored and ensured their performance efficiency. • Corporate trainer that built self-confidence and proper work ethic for the Account Executives during office and field hours. • Managed and monitored up to 3 account executives at a time and regularly communicated with them to increase motivation and maintain overall staff efficiency. • Appeared on behalf of the consulting group during business seminars, media, and other group events. • Conducted interviews for applying Account Executives in interest to find future partners. • Created a culture of opportunity within a team-oriented, positive, nurturing environment including out in the field.

Ft Myers, Fl

• Spearheaded and provided strategic direction to new and experienced investigators and case managers;monitored and ensured their performance efficiency.• Directed and streamlined workflow in training sessions, including review of new cases, logging and assignment of cases, and maintenance of work load management device.• Designed comprehensive training plans and regularly communicated with employees to motivate them and maintain overall staff efficiency. • Fostered accountability and effective utilization of time and resources, provided guidance and technical assistance, as well as escalated pertinent program information. • Managed and monitored casework through performance evaluation, regular periodic reading of case files, and regular conferences with counselors.• Maintained accuracy and confidentiality of documents and case files.• Gauged employees‘ performance through utilization of position description and establishment of program requirements and applicable policies.• Represented the network as a Human Trafficking Liason for district 8. • Appeared on behalf of the network during public speaking engagements, media, andgroup events.

Ft Myers, Fl

• Primary duty was to respond to child abuse reports.• Developed plans to effectively deal with complex and risky situations in conducting rescue missions.• Received and managed priorities of overwhelming case load, and dealt with diverse groups of people and family members to verify cases of maltreatment. • Conducted interviews with children and families, and determined immediate risks to the child involved.• Determined the appropriate action / decision to implement, and initiated services that would assist the family in maintaining the family unit while educating them on children‘s rights. • Developed and coordinated plans to effectively respond to allegations of abuse, neglect, abandonment and/or conditions; assessed findings and documented details into Home Safenet and other systems.• Facilitated and ensured coordination of emergency placement for children at risk.• Trained and maximized new investigators in the field, and improved their knowledge on related policies and procedures.