In my role, I collaborate closely with clients to assess their current operations and identify opportunities for growth and digital transfromation within the Financial Institutions and Technology, Media, and Telecom sectors.

Supported entrepreneurs in refining business ideas, optimised performance, secured financing, and integrated emerging technologies like AI, Machine Learning, and Blockchain to enhance customer value.Investor and advisor to multiple startups, including co-founding Foolfarm and advising its portfolio companies, as well as contributing to Collecto and Neosperience Health, a Neosperience initiative (also invested in and IPO exit in 2019).

Italian Angels for Growth (IAG), founded in 2007, is Italy's primary angel investors' network.http://www.italianangels.net/en/

AI Startup Studio & Corporate Venture Builder: we build disruptive startups for visionary founders & corporations.

In this capacity, I established a global digital customer experience by delivering key capabilities in digital design, customer interaction, and app/web/contact center functionalities. I successfully expanded our retail product offerings in insurance, asset management, and instant lending through innovative product development and effective digital distribution strategies.

In my role at ING Italy, I led the Transformation Strategy, where I focused on creating a scalable and sustainable foundation to support our business growth. I took the initiative to recruit and develop top talent for key positions, which significantly strengthened our core skills and capabilities.During this transformative period for our organisation, I prioritised enhancing employee engagement and satisfaction. I implemented measures that were reflected in improved scores on our Organisational Health Index (OHI) and Workforce Pulse Check (WPC), contributing to a more motivated and committed workforce.

As a part of this role, I directed the channel strategy across branches, internet platforms, contact centers, and ATMs to achieve our industrial plan targets. I managed retail branches, private banking offices, and corporate centers across eight regions in Italy, overseeing a network of over 25,000 employees.I provided functional oversight for key group entities, including Banca Widiba (digital banking), MPS Fiduciaria (fiduciary services), and Consumit (consumer credit). My focus was on defining customer strategies, propositions, and service models for our Retail, Private, and Corporate Banking segments, which included small and medium enterprises (SMEs) and public administration.I formulated and executed product strategies across various sectors, including banking, savings, lending, and insurance. Additionally, as a board member, I had oversight responsibilities across financial security and insurance sectors, working with organisations such as Fondo Interbancario Tutela Depositi, AXA-MPS Life and P&C JVs in Italy, and Consorzio Triveneto (payment services).Through these efforts, I contributed to enhancing our service delivery and ensuring robust financial oversight within our operations through a segmented service model integrating digital and physical channels and driving customer engagement and satisfaction across all banking tiers.

Italian Angels for Growth (IAG), founded in 2007, is Italy's largest angel investors' network. Over the years it has deployed more than 15 mio Euros in 34 startups. http://www.italianangels.net/en/

Supported clients in defining online customer management and e-commerce strategies through to technical implementation

Led consulting projects in Financial Services and Consumer Goods, focusing on M&A, post-merger integration, commercial strategy and customer relationship management