• Team Lead Assistant supporting customers via phone, communicating one on one, leading with superior results.• Responsible for leading and fulfilling VIP accounts across the United States and successfully maintaining relationships with corporate sales accounts departments.• Undertook debt claims and accomplished account collections by calling customers via telephone and conveying payment plans for a collection of late accounts.

• Taking incoming calls from customers via phone regarding account claims and fraud. Lead agent on claims department providing expertise support to ensure outstanding performance.

• Managed collections accounts by communicating over the phone with customers in connection with MetLife, General Electric, Assurant Insurance and AT&T.• Resolved debt disputes and perform account collections by contacting customers via telephone and negotiating payment plans for collection of past due account. • Responsible for managerial and operational staff procedures forecasting • staffing requirements daily.