Rool-out new sw and help desk about GDO. Sql - Linux - Windows - OTRS

Help desk 1 level. Sw and HW. Windows 7/10. Configuration PDL and resolve problem day by day.Use Remedy Service Now. Configuration Outlook and MS Office - SCCM

At General Engineering (branch transfer by SESA) consulting firm in informationInquadtrato as EmployeeDuties: Client Service Manager at the technological center ITALIAN POST.My activities include in addition to the operational management of the working group (9 people) and management of customer ITEMS:- • Home telephone and opening tickets with subsequent dispatching.- • Management of technical issues and software first and second level.- • Troubleshooting and ticket resolution / technical analysis.- • Managing and updating customer.- • Management System Integrators.- • Check SLA

At SESA SpA (Capture Format) IT consulting company.Classified as Business Unit Manager.After a corporate restructuring my business has been focused on a single client, British Telecom in various capacities:- Commercial: follow the relationship with the customer- Techniques: In addition to the operational management of the working group that operates at BT I carry out technical activities also true within the same workgroup. In particular, I deal with Networking or network monitoring that BT offers to their customers.Main activities and responsibilities- Configure and manage Cisco router (1800 series, 2600, 2800 and 3600) and Huawei.- Configure and manage Cisco Catalyst Switch (2950 24G, ME 3524 XL and 3400) and Huawei.- Management issues of the MPLS network for various clients (international)- Troubleshooting issues with the client to the line data and voice

Account Manager, main responsibilities are selling Professional Services, Turn Keys Projects, and software solutions from the Softpeople portfolio.In details:• Products: Oblicore, Navision, Mercury• Solutions: Managing and coordination of team of consultants customer facing in many customers such as (HP, DATAMAT, PSA, ATOSORIGIN, ENGINEERING, VODAFONE, FUJITSU SIEMENS, SCC….) mainly in Networking and Developing Software Projects.• Portfolio proposition• Business Developing

Main responsibilities: managing consolidated customers and finding prospects, furthermore I was involved in selling Services, Solutions and Products.Software AG portfolio was mainly focused on solutions and products such as:- Document e Content Management (Polymidia di TXT, Tridion, IXOS)- TAMINO (DB XML based)- System Integration Products (EntireX).- Professional Services :o Projects and consultancy in departmental areaso Maintenance and developing of solutions based on ADABAS DB (license managing too)o ITC Courses on XML (XML Accademy)

I was responsible to selling Real Time Testing Solutions, and I was responsible in the entire solutions lifecycle sold to the customers (SEMA, ELSAG, ATOS, VODAFONE, CAPGEMI, ALENIA, LABEN,DATAMAT , SIEMENS CERBERUS DATI, …..), in details :- Selling software products (ADA TEST- CANTATA, RAPSODY)- Selling consultancy projects and solutions- Sales relationship with customers especially in the Purchase Office - Building the offers- Managing Suppliers - Managing customer’s team - Billing procedures