Marco Roldan Email & Phone Number

Valencia, Es

Valencia, Es

Responsible for overseeing and executing the company's marketing strategy decisions:- Social Media: Directly managing the implementation of the social media plan, including creating visuals (images, videos, copies, and other formats), scheduling posts, managing community interactions, and running ad campaigns as needed.- Website: Leading backend responsibilities for maintaining an updated website, creating necessary content and visuals, involved in optimizing for SEO, publishing blog posts, and contributing to new design or function initiatives.- Content Creation: Responsible for the development and management of all marketing materials, encompassing brochures, presentations, logos, and other visual assets and support, catering to various departments within the business.- Email Marketing: Engaging in various facets of email marketing campaigns, handling visuals, creating templates, and crafting copies as necessary.

Dénia, Spain

- Definition and management of the social media strategy. Posts design in different languages ​​(mainly English and Spanish).- Management and creation of all commercial material (datal sheets, brochures, catalogs, ...) and technical (such as layout), also keeping track and updating the website.- Creating texts, complete designs and layouts of e-news, press releases and catalogs, and B2B campaigns (online, offline and audiovisual). Also managing all followup and results analysis.- Design, layout and arts of all the communication material that is required (much use of Adobe softwares: Illustrator, Photoshop and Indesign). Photo editing, graphic design elements or artistic / creative material in general. Management and supervision of these materials.

Denia, Spain

- Customer support for Balearia (Spain and USA market) in English, Spanish and Catalan.- Management of bookings including registrations, modifications or information about them.- Provide information to customers about the company, schedules, routes, offices and customer website guide, among many others.- Registration of all the phone calls in the internal software and tickets management.

County Dublin, Ireland

- Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing- Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery- Provide support to the Spanish market, in Spanish and English language- Provide guidance and education to customers in order to avoid a negative balance in the future. Explain customers how Paypal product works.

Berlin Area, Germany

- First contact for new and existing clients.- Support for all markets (17 European countries) in English and Spanish.- Advisor through different channels: email, live chat and telephone.- Support and account management with CRM software (Salesforce, Jira, etc.)- Gather information or opinions from customers about the N26 product.- Verification of user identification documents and security features for the account creation process- Detection, processing and prevention of fraud attempts.

Grecia

-Telephone support advisor for Spanish clients / market (Spanish language)- Support for iOs (second level) and Mac, problem solving / software questions- Collection of customer feedback- Management and knowledge of internal Apple CRM softwares / CMS

Valencia, Valencian Community, Spain

- Face-to-face sales representative of the new Sony smartphones- Software and hardware knowledge of Sony models for the campaign.- Assistance in different stores in Valencia

Master Of Digital Marketing And Social Media, Marketing

Bachelor Of Engineering In Industrial Design And Product Development, Design

Bachelor Of Engineering (B.Eng.) - Erasmus Programme, Engineering Design