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Marco Smith Email & Phone Number
Team Leader - ITIL Processes
at
Advania UK
2 phones found
area 773
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Team Leader - ITIL Processes
Location
City of Cape Town, Western Cape, South Africa
Company size
Who is Marco Smith? Overview
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Quick answer
Marco Smith is listed as Team Leader - ITIL Processes at Advania UK, a with 1308 employees, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows phone signal with area code 773 and a matched LinkedIn profile for Marco Smith.
Marco Smith previously worked as Lead Service Delivery Manager at Advania Uk and Service Delivery Manager at Advania Uk. Marco Smith holds Btec Itnis, Information Technology from Prestige Academy.
Company email context
Email format at Advania UK
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Advania UK
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Profile bio
About Marco Smith
Easy Going Individual, that work well in groups as well as individually. have a great apatite for technology and working with different kind of people and environments. I am very much in to sports and enjoy socializing when I need to. All about continuous service improvement and removing waste in the business
Listed skills include Servers, Technical Support, Networking, Microsoft Exchange, and 44 others.
Current workplace
Marco Smith's current company
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Advania Uk
16 roles
Marco Smith work experience
A career timeline built from the work history available for this profile.
Lead Service Delivery Manager
Current
Mar 2024 - Present
Service Delivery Manager
Being a part of the team responsible for providing service delivery services with a portfolio of our customers to ensure a high level of service is consistently delivered, working with our operational support and project and account management teams. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives.Part of Service Delivery Management Team responsible for multiple client… Show more Being a part of the team responsible for providing service delivery services with a portfolio of our customers to ensure a high level of service is consistently delivered, working with our operational support and project and account management teams. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives.Part of Service Delivery Management Team responsible for multiple client across the UK that includes main service duties but not limited to :SLA ManagementService ReportingTrend AnalyticsService EscalationsService ReviewsService Improvement Plans (SIP)Continual Service Improvement (CSI)Client Satisfaction Analytics and ProcessesClient Relation ManagementBusiness Relationship ManagementKey stakeholder in service transition managementContinuously assesses client delivery, service trends and potential issues, provides insights and recommends improvements to business partner and delivery teamsMonitors and reports on service delivery metrics to business and executive teams.Driving customer relationship management through ensuring expectations of service availability and performance are clearly defined and that appropriate levels of service quality transparency are provided Show less
Oct 2021 - Mar 2024
Itil Process Team Coordinator (Mim And Problem Management)
responsible for owning and developing all the ITIL driven processes within a Ring Fenced Services (operations) team. This includes ongoing review of these processes and the underlying procedures and identifying areas to continuously improve in an effort to ensure effective outputs in relation to customer service. Working closely with the Operations Manager and Customer delivery managers to enable a high level of both team and individual performance as well as the Service Delivery Managers who… Show more responsible for owning and developing all the ITIL driven processes within a Ring Fenced Services (operations) team. This includes ongoing review of these processes and the underlying procedures and identifying areas to continuously improve in an effort to ensure effective outputs in relation to customer service. Working closely with the Operations Manager and Customer delivery managers to enable a high level of both team and individual performance as well as the Service Delivery Managers who own the customer relationship. Heavily focusing on Continual service improvements and drive proactive measures across several service lines. Coordinating a Team of different ITIL processes spreading across multiple dedicated Customers to ensure requirements are met and services are improving continuously. Work with several team as part of small and larger projects ongoing on relevant customer`s to ensure process aspects of the projects and service take on`s are covered and put in place. This include reporting, Process Documentation and adhoc activities that is required from a project scope before it ends up as live service support. This also includes the management and direction of Major incident managers and Problem analysts supporting all customers in our support Show less
Apr 2020 - Sep 2021
Occ Event Management Specialist
Jul 2019 - Mar 2020
Process Integration Manager (Siam)(Acting)
Feb 2019 - Jul 2019
Technical Lead - Occ Event Management At Computacenter
Apr 2018 - Feb 2019
Senior 2Nd Line Occ Gio Event Management
Jun 2017 - Apr 2018
T2 Wintel Server And Virtualization
T2 WINTEL server and Virtualization engineer at Computacenter UK
Oct 2015 - Jun 2017
Mar 2015 - Sep 2015
Network Administrator
Graphicmail
Network Infrastructure, External server and Desktop support
May 2014 - Feb 2015
Aug 2013 - Nov 2013
Network Administrator
Graphicmail
Manage Office Infrastructure, Desktop Support, server support and maintenance.Manage network with Dell Sonicwall
Apr 2011 - Jul 2013
Junior Systems Engineer
Junior systems engineer, providing onsite support and server maintenance
Jan 2010 - May 2010
Jan 2010 - Mar 2010
Jan 2009 - Nov 2009
3 education records
Marco Smith education
Btec Itnis, Information Technology
Prestige Academy
Ms 410 - Server 2012, Information Technology, Ms 410 - Server 2012
Torque It
Grade 12, High School Completed
Monument Park High School
FAQ
Frequently asked questions about Marco Smith
Quick answers generated from the profile data available on this page.
What company does Marco Smith work for?
Marco Smith works for Advania UK.
What is Marco Smith's role at Advania UK?
Marco Smith is listed as Team Leader - ITIL Processes at Advania UK.
What is Marco Smith's phone number?
AeroLeads has found 2 phone signal(s) with area code 773 for Marco Smith at Advania UK.
Where is Marco Smith based?
Marco Smith is based in City of Cape Town, Western Cape, South Africa while working with Advania UK.
What companies has Marco Smith worked for?
Marco Smith has worked for Advania Uk, Content+Cloud, Computacenter, Graphicmail, and Hire Resolve.
How can I contact Marco Smith?
You can use AeroLeads to view verified contact signals for Marco Smith at Advania UK, including work email, phone, and LinkedIn data when available.
What schools did Marco Smith attend?
Marco Smith holds Btec Itnis, Information Technology from Prestige Academy.
What skills is Marco Smith known for?
Marco Smith is listed with skills including Servers, Technical Support, Networking, Microsoft Exchange, Active Directory, Windows Server, Information Technology, and Network Administration.
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