Being a part of the team responsible for providing service delivery services with a portfolio of our customers to ensure a high level of service is consistently delivered, working with our operational support and project and account management teams. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives.Part of Service Delivery Management Team responsible for multiple client… Show more Being a part of the team responsible for providing service delivery services with a portfolio of our customers to ensure a high level of service is consistently delivered, working with our operational support and project and account management teams. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives.Part of Service Delivery Management Team responsible for multiple client across the UK that includes main service duties but not limited to :SLA ManagementService ReportingTrend AnalyticsService EscalationsService ReviewsService Improvement Plans (SIP)Continual Service Improvement (CSI)Client Satisfaction Analytics and ProcessesClient Relation ManagementBusiness Relationship ManagementKey stakeholder in service transition managementContinuously assesses client delivery, service trends and potential issues, provides insights and recommends improvements to business partner and delivery teamsMonitors and reports on service delivery metrics to business and executive teams.Driving customer relationship management through ensuring expectations of service availability and performance are clearly defined and that appropriate levels of service quality transparency are provided Show less

responsible for owning and developing all the ITIL driven processes within a Ring Fenced Services (operations) team. This includes ongoing review of these processes and the underlying procedures and identifying areas to continuously improve in an effort to ensure effective outputs in relation to customer service. Working closely with the Operations Manager and Customer delivery managers to enable a high level of both team and individual performance as well as the Service Delivery Managers who… Show more responsible for owning and developing all the ITIL driven processes within a Ring Fenced Services (operations) team. This includes ongoing review of these processes and the underlying procedures and identifying areas to continuously improve in an effort to ensure effective outputs in relation to customer service. Working closely with the Operations Manager and Customer delivery managers to enable a high level of both team and individual performance as well as the Service Delivery Managers who own the customer relationship. Heavily focusing on Continual service improvements and drive proactive measures across several service lines. Coordinating a Team of different ITIL processes spreading across multiple dedicated Customers to ensure requirements are met and services are improving continuously. Work with several team as part of small and larger projects ongoing on relevant customer`s to ensure process aspects of the projects and service take on`s are covered and put in place. This include reporting, Process Documentation and adhoc activities that is required from a project scope before it ends up as live service support. This also includes the management and direction of Major incident managers and Problem analysts supporting all customers in our support Show less

T2 WINTEL server and Virtualization engineer at Computacenter UK

Remote and Telephonic support to UK Client

Network Infrastructure, External server and Desktop support

Desktop SupportServer support and maintenance

Manage Office Infrastructure, Desktop Support, server support and maintenance.Manage network with Dell Sonicwall

Junior systems engineer, providing onsite support and server maintenance

IT support to users and franchises

Service Desk Agent