Marco Sasso Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Customer Success Manager LATAM

São Paulo, Brasil

Reporting directly to the CEO.Directly managing 150 employees.In charge of the service deployment, sustainment, and delivery cycle in Latin America.Managing professional services, CDOC (Cyber Defense Operations Center), CTI (Cyber Threat Intelligence), and customer success.In charge of information security and investments in AI, operational efficiency, and threat detection.Optimizing resources between Brazil and LATAM operations.Managing operational efficiency (MTTD, MTTA, MTTR). Defining models for actions and strategic suppliers to improve services portfolio.

Vitória, Espírito Santo, Brasil

Reported to the CSO.Managed 380 employees at a 24/7 regime.Oversaw CDOC operations involving Blue Team, MSS, Onsite Security Services, NOC, Service Center, and Service Metering.Oversaw KGIs such as operational efficiency (MTTD, MTTA and MTTR) and MITRE (Maturity in Security, Revenue, Backlog, and Contract Metering).Managed the department’s budget, indicators, and resources.Maintained relations with customers and continuously assessed satisfaction.

Barueri, São Paulo, Brasil

Reported to the C-Suite CMSO.Managed teams of 60 employees, as well as information security operations leaders.Led N1, N2, N3, and Security Information Advisor (SIA) teams, working from SIEM detection and NIST security incident response (triage, analysis, CSIRT) to threat hunting, threat intelligence, and vulnerability management.Was in charge of BlueTeam and MSS (24/7) cyber defense in customer environments.Performed constant studies for improvements and defensive efficiency enhancements, as well as use of methodologies such as MITRE ATT&CK, allowing for the identification of opportunities for coverage, preventive actions, and risk identification.

Barueri - Sp

São Paulo, Brasil

Arbor's Product - Security - DDoS

Support Coordinator Tier 3Tecnologies: Network; Security; UC; Network Management; DataCenter and Wireless

Arbor's Specialist

Master Of Business Administration - Mba, Business Administration And Management, General

MBA - Gestão Estratégica e Econômica de Negócios

Pós-Graduação, Security

Master Integration System

Bacharelado, Engenharia Elétrica E Eletrônica