Marco A Ramirez Email & Phone Number

Austin, Tx, Us

San Antonio, Texas, United States

The first hire of the newly formed Customer Success Team dedicated to Site Scan at ESRI. Trained the current Customer Success Team dedicated to Site Scan. Serve in a cross-functional team which tasks include:Managing upwards of 95 accounts and growing (11 of which are large Tier 1 accounts)Providing weekly/bi-weekly/monthly cadence calls for existing customersOnboarding new customers into the Site Scan workflowTroubleshooting and resolving software/drone issues Providing customer support during working hours for customer successActing as the voice of the customer and providing feedback to the Product TeamWorking closely with the Sales Team to provide insight into existing accounts, possible uplift, renewals, and at-risk accounts

United States

Handled the day to day store requirements and tracked store parameters such as daily/weekly store profit margins, gross profits, and monitored the store financials. I worked closely with all department managers and collaborated to find solutions for opportunities in their departments and as the business as a whole.

Assessed and streamlined workplace efficiency by increasing operating ratio by 30%Further Developed leadership skills by collaborating with all department managers and employeesLearned to think critically and root cause problems (5 why’s)

United States

Assessed and streamlined workplace efficiency by increasing operating ratioFurther improved leadership skills by learning to lead and manage storeLearned to find the root cause of problems and solve them effectively