Marco Catallo Email & Phone Number

Dallas, Texas, United States

Savannah, Georgia, United States

My role involved leading a large team of union employees, managing up to 650 employees at any given time. I effectively coordinated labor assignments, ensured adequate staffing for arriving vessels, and made tough decisions to meet productivity targets. Daily expectations were ingrained in our culture, allowing us to build rapport and earn the respect of the union workforce. Operationally, I served as the key liaison between upper management, frontline workers, and multicultural vessel crews. Communication and emotional intelligence were vital as I constantly collaborated with various stakeholders. I facilitated informed staffing decisions and resolved disputes with labor as part of the day-to-day operations. Ensuring efficiency, safety, and profitability was always a top priority. I engaged daily with employees to understand their concerns and fostered an inclusive culture, which was essential to the operation.• Ensured cost objectives were met and contributed to achieving an overall average productivity of over 28 moves per hour.• Helped drive down workplace safety incidents on the terminal by ensuring safety protocols and measures were adhered to.• Played a key role in launching new technology at the terminal, including the implementation of Navis.

Boise, Idaho, United States

Managed & Mentored customer service team who created, updated & oversaw export shipments originating from the United States. Prioritized customer success daily through the implementation of process improvements & development of productive work relationships. Ensured team members always adhered to internal practices and facilitated productive routines while accomplishing required objectives. Engaged daily with a plethora of interdepartmental teams in order to attain company goals, expectations, and protocols. Tracked employee success through KPI's & company core values. Interacted with customers to ensure that expectations were met and retention was attained.• Created and implemented SOPs to help streamline export processes and protocols.• Worked with global leadership team regarding the global implementation of salesforce platform.• Directly managed 6 VIP customer accounts• Daily interactions & collaborations with 3PL's, Stake Holders & Customers regarding export shipments

Tacoma, Washington, United States

Managed vessel, terminal planning, and overall cargo handling operations at site in Washington. Developed positive relations with labor and union officials and effectively maintained a productive and harmonious work environment. Managed, communicated and maintained operating and administrative procedures designed to provide required information and facilitate internal practices. Oversaw compliance with area accident prevention / safety and workers' compensation programs and procedures while providing ongoing training for staff and labor. Engaged with U.S. Customs weekly regarding operational issues and protocols. • Ordered, supervised, and directed labor to ensure achievement of company goals.• Created and implemented vessel repair tracking procedure that significantly reduced record injury and loss time incidents• Achieved consistent productivity gains, improved work processes and saved costs annually• Created stow plans to maximize vessel productivity while lowering company costs.• Partnered with multi-cultural vessel crews to meet customer needs and improve client relationships

Los Angeles, California, United States

Oversaw labor productivity for terminal operations across multiple departments (Marine, Yard, Gate, Maintenance and Repair). Engaged with foreign vessel crews regarding operational methodologies. Managed ILWU union labor relationships. Ensured productivity report accuracy.

San Francisco, California, United States

Provided excellent customer service, interpersonal, and organizational skills. Greeted customers, assisted passengers and addressed daily maintenance issues. Worked with leadership and assisted with any questions or concerns. Interacted with passengers to create retention and repeat business.

Los Angeles, California, United States

D2D & B2B sales representative. Captured 30k in organic lead generated sales my first 30 days. Elected to attend leadership conference in Anaheim one month after my start date.

Bachelor Of Science - Bs, International Business And Logistics

High School Diploma, General Edu