Lider e facilitador das áreas de Tecnologia, Jurídico, RH e ESG, interagindo com todos os níveis e departamentos da organização, bem como com os parceiros privados e públicos.Responsável pelo aprimoramento dos sistemas de conformidade e rastreabilidade socioambiental na cadeia total, avaliando os impactos ambientais, bem como as externalidades sociais, gerando novas oportunidades, inovação e novos negócios.Atuando em temas prioritários, com o estabelecimento de compromissos, metas, métricas e relatórios ESG, construindo a governança entre empresas e parceiros.Promovendo articulação, influência, representação externa e colaborando com as lideranças, especialistas da academia e sociedade civil, através de parcerias de impacto socioambiental relevantes para a empresa e seus parceiros.

Mentoring focused on social and environmental responsibility in the following areas:Customer Service - Experience in customer service and direct relationship to internal and external customers. Implementation of "Customer Success".Operations - ITIL implementation. Experience in monitoring, maintenance and design of critical environments. Crisis management.Infrastructure - Solid knowledge in platforms, database, storage, networks, hardware, electrical and refrigeration.Product and Customer Strategy - Long-term strategic management. Building partnerships with suppliers and customers to implement new services / products. Ability to reduce costs. Construction and budget management.Leadership and People Development - Management of large teams. Mentoring of managers of several related areas. Management of high performance teams.

Mentoring in the following areas:Customer Service - Experience in customer service and direct relationship to internal and external customers. Implementation of "Customer Success".Operations - ITIL implementation. Experience in monitoring, maintenance and design of critical environments. Crisis management.Infrastructure - Solid knowledge in platforms, database, storage, networks, hardware, electrical and refrigeration.Strategy - Long-term strategic management. Building partnerships with suppliers and customers to implement new services / products. Ability to reduce costs. Construction and budget management.Leadership and People Development - Management of large teams. Mentoring of managers of several related areas. Management of high performance teams.

Responsible for managing strategic projects, such as capacity planning, resource utilization and business rules.Project management related to the infrastructure review.Focal point for matters related to large investments, direct to the board of directors.Responsible for defining processes, metrics, KPIs (Key Performance Indicator), OKRs (Objectives and Key Results) and budget.Responsible for meeting the requirements of new projects / clients.Business manager and relationship with relevant suppliers like EMC, HP, CPFL, MIcrosoft, SAP, among others.Direct management of people and processes.Main achievementsActivation of Datacenter rooms/floors.Long-term partnerships with suppliers, obtaining an average of 45% reduction in expenses with services contracted by the company.Directly responsible for the migration project to the free energy market.Implementation of the Capacity Planning process.

Responsible for the areas of Monitoring, Maintenance, Datacenter, Infrastructure and leading a team of 135 people.Operating Multiple DatacentersManagement of internal communication, between Customer Support, Product Management, Engineering and FacilitiesMain agent for metrics generation, Key Performance Indicator (KPIs) and other data used by various areas of the companyCrisis ManagerSteering and permanent member of the CAB (Change Advisory Board)Main achievementsImplementation of ITIL (Information Technology Infrastructure Library), LEAN and JIT (Just-In-Time).Implementation of monitoring with automations.