Serving the independent business community and their interests by advocating on their behalf at the state and federal level. We are the voice of small business.

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It wasn't the best experience, but it was an experience nonetheless.

Utilize various cold-calling techniques in order to establish future discovery appointmentsRegularly communicate with corporate support in order to provide the best solutions to customersRegularly communicate with clients to provide the best and most efficient information and pricingFacilitate intricate billing procedures for orders Follow up with existing clients in order to offer customer support and contract renewalsUtilize extensive Xerox product knowledge .

Responsible for generating more business by cold-calling and selling services to formidable prospects using an array of discovery techniques in order to uncover what issues they might be having as well as following up with existing clients in order to offer client support and contract renewals.

Responsible for contributing various stories for each issue. Articles range from restaurant reviews to new medical clinics in the area.

Responsible for generating more business by cold-calling and selling the service to potential clients; followed up with potential an existing clients to execute more business. Company shut down; was laid off.

Outbound sales representative within the circulation department at The Monitor, a local newspaper agency responsible for supplying the citizens of the Rio Grande Valley with their local and national news. Made contact with previous customers in order to gain/retain their business and support using an array of sales and retention techniques in order to close the deal or save a customer from canceling their subscription. Trained new employees on how to place calls.

Verified proper candidate ID, determined check-in procedures via client practice for particular exams, made candidates sign in and out during their testing experience, filed test center paperwork, rebooted server using multiple steps, and performed tech maintenance.

Provided world class customer service, accurate information, and assistance for customers with pending issues in regards to their account orders.- Assisted customers in getting their tickets on time by altering delivery methods. Up sold on orders upon customer request; issued refunds and exchanges after verifying event info

Mostly charity related stuff, however I did assist attorneys with relaying messages and assessing paperwork for them.

Made outbound calls to respondents around the country; had them partake in government sponsored transportation surveys designed to improve the transit systems in communities within states we worked with; Texas being one of them. - Helped others when they required assistance in completing tasks and retained strong teamwork ethic. Met quotas of the day; 7 surveys complete on average.

Worked for the school newspaper as a reporter. Covered mostly arts and entermainment with some political and science related issues.

It was an internship editing Festiva Magazine and other feature stories throughout the newspaper. Contributed a feature story to Valley Life and worked as a photojournalist.

Worked for DirecTV providing stellar customer service to people all across the country.- Performed billing duties, customer retention & troubleshooting issues. - Activated accounts and receivers; set up technical calls for maintenance/disc.

Worked as a customer service representative helping clients with purchases, exchanges, technical assistance, and delivery changes; all across the world.- Assisted in the shipping department wrapping, proofing, and labeling up items then packaging them; heavy stock work.

Worked in a four star dining environment as well as performing some minor room service when needed.