Marco Flores Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Oversee the planning, execution, and successful completion of complex events and projects.
• Develop and maintain detailed project timelines, and resource allocation plans.
• Act as the primary point of contact for stakeholders, providing regular updates and managing expectations.
• Identify and mitigate potential risks that may impact the successful execution of events.
• Lead post-event evaluations to assess outcomes and identify areas for improvement.
• Champion a positive and collaborative team environment to foster creativity and innovation in event planning.

Toronto, Ontario, Canada

• Collaborated with a manufacturing company to improve operational efficiency through data-driven strategies.
• Applied Six Sigma methodology for process improvement to modernize project and achieve measurable results.
• Designed and developed three prototypes, resulting in a 5% reduction in defects, contributing to production quality.

Pesquería, Nuevo León, Mexico

• Warranty System Management: Oversaw and improved the Warranty claims processing system for efficiency, cost control, and high dealer satisfaction. Reduced claim intervention and processing time.
• Warranty Reporting and Collaboration: Managed warranty operations, which included reporting, forecasting, and collaborating with multi functional teams for optimized claims processing, resulting in efficiency gains and.
• Issue Resolution and Leadership: Led major continuous improvement projects, resolved complex warranty system issues in collaboration with the After Sales department, ensuring uninterrupted claims processing and.
• Effective Dealer Assistance: Provided prompt and accurate dealer support via Warranty Portal and in person visits, resolving queries and claims efficiently to bolster dealer satisfaction and loyalty.
• Claims Processing Excellence: Ensured accurate processing of factory claims, maintaining a high accuracy rate, positively impacting customer relationships and loyalty.
• Successfully managed 4-month process creation and implementation project in vehicle shipping processing center, resulting in a 20% reduction in dealer first inspection battery warranty claims.

Pesquería, Nuevo León, México

Pesquería, Nuevo León, México

Pesqueria, Nuevo Leon, Mexico

Carretera A Laredo, Apodaca

• Within this position, I oversaw execution of quality system by managing implementation plans, controlling documentation, and creating reports on weekly quality KPI results. I headed development and maintenance of.
• Accomplished ISO / TS 16949 IDENTCO Certification in January 2012 and ISO 14001 Introductions (Illinois) Diploma.
• Achieved ISO/TS AIAG Core Tools (San Luis Potosí) Diploma and Internal Auditor ISO/TS (Monterrey) Diploma.

Monterrey

• Working for company, I managed calibration of temperature scales, controls, and timers. I coordinated day-to-day operational processes, including repairing DC motor controller boards. I provided continued translation.
• Drove implementation of calibration program with software.
• Spearheaded installation of recycler machine with Austrian supplier.

Apodaca

Inspections according to drawings, specifications and quality plans, advice and support personnel on assembly and production specifications, reporting of nonconformities in the area of engineering support using the English language. Achievements: Extensive knowledge of ​​aeronautics, acceptance criteria, high level use of engineering drawings and.

Global Business Management

Relevant courses: ★Innovation, Entrepreneurship, and Economic Development ★Research Methods for Trade and Development ★Contemporary.

Bachelor Of Engineering - Be, Mechanical And Administrative Engineer