• Oversee the planning, execution, and successful completion of complex events and projects.• Develop and maintain detailed project timelines, and resource allocation plans.• Act as the primary point of contact for stakeholders, providing regular updates and managing expectations.• Identify and mitigate potential risks that may impact the successful execution of events.• Lead post-event evaluations to assess outcomes and identify areas for improvement.• Champion a positive and collaborative team environment to foster creativity and innovation in event planning.

• Collaborated with a manufacturing company to improve operational efficiency through data-driven strategies.• Applied Six Sigma methodology for process improvement to modernize project and achieve measurable results.• Designed and developed three prototypes, resulting in a 5% reduction in defects, contributing to production quality.

• Warranty System Management: Oversaw and improved the Warranty claims processing system for efficiency, cost control, and high dealer satisfaction. Reduced claim intervention and processing time.• Warranty Reporting and Collaboration: Managed warranty operations, which included reporting, forecasting, and collaborating with multi functional teams for optimized claims processing, resulting in efficiency gains and enhanced dealer and after sales department satisfaction.• Issue Resolution and Leadership: Led major continuous improvement projects, resolved complex warranty system issues in collaboration with the After Sales department, ensuring uninterrupted claims processing and operational efficiency.• Effective Dealer Assistance: Provided prompt and accurate dealer support via Warranty Portal and in person visits, resolving queries and claims efficiently to bolster dealer satisfaction and loyalty.• Claims Processing Excellence: Ensured accurate processing of factory claims, maintaining a high accuracy rate, positively impacting customer relationships and loyalty.• Successfully managed 4-month process creation and implementation project in vehicle shipping processing center, resulting in a 20% reduction in dealer first inspection battery warranty claims.• Lead a cross functional team powertrain initiative with design engineers testing software of customer vehicles resulting in a successful elimination of chronic engine software problem.

Within this position, I oversaw execution of quality system by managing implementation plans, controlling documentation, and creating reports on weekly quality KPI results. I headed development and maintenance of quality systems. I drove customer service deliver by monitoring complaints. I led coordination and completion of corrective actions/solutions using fishbone, 8D, and 5why. I steered calibration management, PPAP creation, and supplier defect tracking. I acquired knowledge of requirements of automotive assembly plants.• Accomplished ISO / TS 16949 IDENTCO Certification in January 2012 and ISO 14001 Introductions (Illinois) Diploma.• Achieved ISO/TS AIAG Core Tools (San Luis Potosí) Diploma and Internal Auditor ISO/TS (Monterrey) Diploma.

Working for company, I managed calibration of temperature scales, controls, and timers. I coordinated day-to-day operational processes, including repairing DC motor controller boards. I provided continued translation and technical support to Austrians visiting company for installation and maintenance information regarding new machine.• Drove implementation of calibration program with software.• Spearheaded installation of recycler machine with Austrian supplier.

Inspections according to drawings, specifications and quality plans, advice and support personnel on assembly and production specifications, reporting of nonconformities in the area of engineering support using the English language. Achievements: Extensive knowledge of ​​aeronautics, acceptance criteria, high level use of engineering drawings and specifications, repair processes various materials, use of adhesives, sealants and corrosive, personnel management