Marco Kelly

Marco Kelly Email and Phone Number

IT Service Delivery Manager @ Workflo Solutions ®
Edinburgh, Scotland, GB
Marco Kelly's Location
Greater Edinburgh Area, United Kingdom
Marco Kelly's Contact Details

Marco Kelly work email

Marco Kelly personal email

n/a
About Marco Kelly

Experienced Head with a demonstrated history in Service Delivery, Budgeting, Business Planning, Operations Management, and Customer Relationship Management (CRM). Strong professional with a Higher National Diploma focused in Computer, Electrical and Mechanical Engineering from Heriot-Watt University.

Marco Kelly's Current Company Details
Workflo Solutions ®

Workflo Solutions ®

View
IT Service Delivery Manager
Edinburgh, Scotland, GB
Employees:
41
Marco Kelly Work Experience Details
  • Workflo Solutions ®
    It Service Delivery Manager
    Workflo Solutions ®
    Edinburgh, Scotland, Gb
  • Air It
    Head Of Service
    Air It Nov 2024 - Present
    Edinburgh, Scotland, United Kingdom
  • Zonal Retail Data Systems
    Service Operations Manager
    Zonal Retail Data Systems Jul 2018 - Jun 2024
    Edinburgh, United Kingdom
  • Konecta Corporativa
    Head Of Sites (Uk)
    Konecta Corporativa Dec 2016 - Feb 2018
    Glasgow, Glasgow City, United Kingdom
  • Sykes Enterprises, Incorporated
    Director Site Operations, Edinburgh
    Sykes Enterprises, Incorporated Mar 2010 - Aug 2016
    Edinburgh
    • Develop and maintain a strategy and a framework of operating standards to satisfy business plan objectives and growing customer demands.• Drive programs of continuous improvement to optimise site efficiency in order to maintain business competitiveness.• Control operations to ensure customer expectations for quality and delivery are met on time.• Develop and implement projects which improve/maintain operational performance of the business on time and within budget.• Manage Health & Safety and Environmental standards to provide a safe and compliant working environment.• Responsibility for the operational profit and loss performance for the site.• Define the optimum organisational structure and recruit, develop, motivate and manage the team to maximise its performance potential.
  • Sykes
    Senior Account Manager
    Sykes Sep 2008 - Apr 2010
    Strategic Consulting, including business plan & sales strategy development. Structuring commercial transactions.Financial control.Growing ,Developing and supporting existing business
  • Sykes Global Services Ltd.
    Account Manager
    Sykes Global Services Ltd. Mar 1999 - Sep 2008
    Offshore and outsourced Client Account Management

Marco Kelly Skills

Outsourcing Management Call Centers Team Management Business Planning Contact Centers Customer Satisfaction Customer Experience Strategy Account Management Call Center Program Management Crm Bpo Performance Management Customer Service Team Leadership Continuous Improvement Contact Centre Business Strategy Operations Management Process Improvement Budgeting Budgets Workforce Management Service Delivery Recruiting Vendor Management Financial Planning Business Process Improvement Project Management Customer Relationship Management Business Process Outsourcing Leadership Training Business Development Change Management

Marco Kelly Education Details

Frequently Asked Questions about Marco Kelly

What company does Marco Kelly work for?

Marco Kelly works for Workflo Solutions ®

What is Marco Kelly's role at the current company?

Marco Kelly's current role is IT Service Delivery Manager.

What is Marco Kelly's email address?

Marco Kelly's email address is ma****@****kes.com

What schools did Marco Kelly attend?

Marco Kelly attended Heriot-Watt University.

What are some of Marco Kelly's interests?

Marco Kelly has interest in New Technology, Management Strategy, Snooker, Eating Out, Fishing, Hill Walking, 5 A Side Football.

What skills is Marco Kelly known for?

Marco Kelly has skills like Outsourcing, Management, Call Centers, Team Management, Business Planning, Contact Centers, Customer Satisfaction, Customer Experience, Strategy, Account Management, Call Center, Program Management.

Who are Marco Kelly's colleagues?

Marco Kelly's colleagues are Anukriti Jagetia, Scot Brown, Gavin Mcinnes, John Mcgall, John St James, Paul Kinnear, Terri Smith.

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