Marco Lombardi Email & Phone Number

Melbourne, Victoria, Australia

► Responsible for all accounts and finances across the business, including all incoming/outgoing payments, payroll, BAS, revenue reporting and forecasting► Presenting revenue results and forecasts to the board► Registering all copyrights for new works with APRA and dealing with copyright disputes► Processing all royalties and delivering statements to clients – managing bulk data► Liaising with overseas affiliates – exchanging and updating our respective catalogues as well as dealing with Forex transactions► Integrating work across 8-10 different software platforms

Melbourne, Victoria, Australia

Responsibilities► Lead and facilitate Agile ceremonies across Client Services – stand ups, backlog refinement, sprint planning► Help create formal training and process documentation as well as train other Account Executives► Communicate with customers throughout the day, often troubleshooting and problem solvingAchievements► Was hand-picked to lead and facilitate Agile ceremonies after just months in the AE role► Was the preferred point of contact by several Bishops and high-profile customers in Melbourne► Created process improvements around monitoring workflow between teams► Initiated and led project collating customer feedback re system upgrade

• Management of operations team across event and annual licence processing• Budgeting for entire department• Data analysis on new tariff models and amendments to tariff models• Managing several key accounts, negotiating new licence schemes, and conducting annual reassessments• Monitoring bad debts and actively dealing with recalcitrant accounts• Recruitment and subsequent training

• Identifying and sourcing potential licensing opportunities within designated market areas• Monthly publishing of reps activity statements and departmental revenue report• Budgeting for entire department• Negotiating with clients regarding annual reassessments and establishing payment plans

• Troubleshooting licence and account queries for existing clients and answering queries from prospective clients• Evaluating, delegating, and actioning accounts classified under a Held Status (doubtful debts) as appropriate• Resolving accounts classified under a Held Status (doubtful debts)

• Teach piano and bass guitar to children aged 5-18• Accompanying concerts, workshops, rehearsals and exams• Supporting full-time staff in ensembles by being responsible for a section of the concert band

In late 2013 I performed three well-attended concert length solo piano recitals at Rosanna Uniting Church, Wesley Uniting Church (WA) and the Callaway Auditorium at the University of Western Australia.

The University of Western Australia’s Development and Alumni Relations Office held three Annual Fund Telephone Campaigns in 2013. The two purposes of these campaigns are firstly to raise funds for scholarships and other projects that enhance the student experience at UWA, and secondly to enhance communication between UWA and alumni.My role as Annual Fund assistant involved contacting UWA alumni to re-engage with them and garner financial support for the university’s scholarships, arts and other programs.Key Achievements:• Raised over $22,000 over the three campaigns• 100% positive engagement• Over 70% of my contacts resulted in financial contributions• Specifically requested by management to reapply for each 4-6 week campaign

Granite Consulting is a specialist human capital solutions provider in the areas of technology and business project services. My role involved providing a high level of customer service, consultancy and recruitment services to job seekers in the Information Technology, Business Project Services and Customer Service industries, both on the phone and in person.Key Achievements:• Key role in securing exclusive business, placing 30 staff from thousands of applications• Building rapport with contractors and team leaders onsite• Developing strong talent pools in a very competitive marketplace

Bachelor Of Commerce, Management

Master'S Degree, Music Performance, Piano

Studied and performed the Chopin Preludes Opus 28. Also performed solo works for piano by Mozart, Busoni and Castiglioni.

Graduate Diploma Of Music, Performance (Piano)

Education record