Application Maintenance and Support lead for the digital capabilities within the Regulatory and Safety domains. Provided technical leadership while participating in the planning and execution of the overall roadmap of related capabilities across the globe. • Executed application life cycle management, business relationship management, project management, software support and license management. • Chaired highly matrix team including IT Business Partners & senior business leaders to contribute in the global delivery of the Veeva platform & programs across the regulatory domain.• Conducted vendor management, approval of SOWs and invoices in collaboration with Program Managers and IT Business Partners.• Collaborated with IT Business Partners & senior business leaders to contribute, define & own technical strategy & roadmaps.• Build estimations & costs for new programs in the roadmap.• Created systems which satisfy business needs, appropriately aligned with BMS and industry standards.• Work with the Plan & Build team to plan and fully transition the capabilities successfully to Operations/Support team.• Worked with Enterprise Services team, architects & support team to implement best practices across the platform.• Participated in project planning sessions with business users, and partners to analyze requirements perform needs assessments, impacts analysis.• Performed analysis of new release features and functions to determine impact and opportunity for enhancements.• Maintained relationship and open communication channels with vendors and business partners.

Senior Lead for various applications within the Regulatory space (Labeling, RIM, Quality and CMC).Responsible for maintenance and support starting with the collaboration within the project teams for initial implementation to the transition to operational support, followed by application retirement when applicable. • Led the “Regulatory voice of the customer” – an initiative leading a Regulatory IT evaluation of applications and systems.• Conducted eCTD and CTD Publishing support.• Acted as SharePoint owner and designer for regulatory project sites and end user support sites.

Application SupportProvided support for all authoring and publishing applications including but not limited to the Documentum repository (PRISM), Authoring and Publishing (Cara), Dossier Publishing (Coredossier), and Custom word Templates (CoreTemplate).• Provided support to end users and escalated issues as appropriate.• Performed testing for cross application scenarios and external interfaces, ensuring the organizational business needs are met.• Constant training to stay current on all Systems related, policies, procedures and workflows for areas of expertise and closely related areas.

Onsite Support Analyst for the Bristol Myers Squibb Wallingford, CT site. Performed maintenance and support of all pc hardware/software and peripheral devices. • Participated in desk side support team delivering service and support to the BMS Wallingford site that comprised of over 2000 users.• Local onsite hardware/software support for desktops, laptops, printers and accessories.

Provided delivery and technical support for local Hartford area companies. Support consisted of onsite and offsite, pc repair, printer maintenance, new systems delivery and installation. Large scale onsite PC and software refresh deployments.