Technical Account Manager
Melbourne, Victoria, Australia
As Technical Account Manager, I led the delivery of HPE's premium support service, Mission Critical Support, for tier #1 accounts, including: ANZ Bank, Telstra, Coles, Fosters Brewing and National Foods. I was able to drive engagement at all levels of business, from IT managers to CIO's. I achieved trusted advisor status with each of my accounts through professional delivery and consistent quality of service. Today I continue to have a strong network of relationships with each of my assigned accounts.• Led the technical engagement for assigned Tier #1 accounts. Managed services delivery as well as driving new business development opportunities.• Focused extensively on the ability to manage relationships and increase the reliance of accounts on HPE services and product lines.• Drove and supported complex business negotiations, including defining technical solutions as well as driving the engagement across various business units in the account.• Implemented a detailed account strategy that incorporated business drivers engagement requirements, growth and challenges. Undertook a detailed SWOT analysis within all major accounts.