Meticulous and action-oriented Rebate Program Processor/Administrative Assistant with over 30 years of customer service and leadership experience. Collaborates cross-functionally and coomunicates with management to guide process improvement of department's daily functions. Acts as conduit to support implementation of energy efficiency and building electrification efforts across SMUD's commercial program offerings, such as Express Energy Solutions (EES), Complete Energy Solutions (CES), Neigborhood SolarShares (NSS) and Commercial EV, to enhance overall customer experience and meet community-wide goal, 2030 Zero Carbon.Exceptional track record of consistently delivering and exceeding metrics/results throughout 17-year career in contact centers. Skilled in Decision-Making, Peer Deveploment (2019 new-hire class of CSRs) and Training (of new EES Program Manager), Promoting Safety and Ergonomic Principles, Community Outreach and Advocacy, Leadership, and Government Project Management.