Marco Martín Gallego Email & Phone Number

Seattle, Washington, United States

Ensuring the seamless integration and optimal use of our SaaS solutions and delivering technical support and actionable insights that enhance customer experiences and inform product improvements. My work directly impacts client success, operational efficiency, and the continuous evolution of Stackline's products.Responsibilities:• Act as a product expert on Stackline’s SaaS solutions, delivering in-depth technical support, troubleshooting complex issues, and ensuring SLA adherence to maximize platform usage.• Gather and analyze customer feedback, collaborating with Product Management and Development teams to align features with market needs and drive product improvements.• Create and maintain a comprehensive knowledge base, including FAQs and troubleshooting guides, to empower self-service and reduce support demand.• Partner with cross-functional teams, such as Sales and Marketing, to achieve client goals during onboarding and ongoing support while refining internal processes to enhance efficiency and team performance.

Madrid, Community Of Madrid, Spain

Leading the development and management of our SaaS B2B EV fleet management software for businesses, with a specific focus on logistics and operations. Working closely with software development and different stakeholders to ensure that the product meets the needs and requirements of end users. Responsibilities:• Discover customer and end user needs and expectations, and define product requirements.• Define and validate proof of concepts and MVPs to ensure that the software meets the needs of customers and end users.• Lead the development and management of our SaaS.• Work with vehicle and service providers to ensure software compatibility and customer satisfaction.• Work with customers and end users to continuously improve and obtain new features.• Collect and analyze customer feedback and data to improve our SaaS.• Ensure that our SaaS meets quality and functionality standards.Achievements:• Achieving over 90% adoption among our collaborators and reducing incident resolution time in our fleet by 4 days through the successful ideation, definition, validation, and launch of an app for our workshop users.• Identification and launch of new modules for our SaaS that enabled upselling of our product.• Succesful validation and launch of our SaaS in Italy as a new market.

Spain

Working with UX/UI students, I am in charge of:• Improving the students' chances of landing a job after the bootcamp by ensuring they are ready to hit the job market.• Leading one-to-one mentoring sessions, and a variety of workshops including CV, Pitching, Personal Branding, LinkedIn, Soft Skills development, etc. • Guiding students through job searches and interviewing processes.

Madrid, Community Of Madrid, Spain

As a Product Manager, I led the development and release of our B2B SaaS tool for car dealers, helping them with their management of used vehicles. Additionally, I ran our digital marketplace for vehicle transfers between individuals (our B2C services). Responsibilities:• Defining and validating the minimum viable product (MVP) versions of our B2B SaaS platform.• Prioritizing and managing the backlog taking into account the global strategy and the value that each functionality brings to the user.• Analyzing, defining, and executing web conversion improvement projects.• Defining new functionalities through epics and user stories.• Identifying user needs and ensuring that the product meets customer expectations.• Product development based on research, quantitative and qualitative data, and market analysis.• Tracking business KPIs and aligning new features to said KPIs.• Coordinating and planning priorities and delivery times and tracking of sprints.• Tracking and reporting development initiatives and results to management.• Defining product roadmaps aligned to business goals, stakeholder expectations, and user needs.Achievements:• 50% increase in the volume of our daily transactions thanks to the validation and launch of our B2B SaaS platform. • Nearly a 10% increase in our daily sales after the optimization of our purchase process.• Streamlining internal processes through the identification of technological improvements, boosting our operations team’s productivity and allowing them to manage the sales increase with the same workforce.• Identifying market demand, defining, and launching a new product for our B2C business unit.

Madrid, Community Of Madrid, Spain

In this innovation lab and startup incubator I helped entrepreneurs to develop their ideas and validate their business models, finding the product market fit for their products and services, and helping them launch their products from scratch. I was leading all these discovery and validation processes, based on experimentation, defining and testing PoCs and MVPs of our ideas.I was in charge of:• Innovation projects management.• Leading the Discovery & Validation processes.• Identification, development, and production of new products. • Drive the development process from idea to implementation to ensure products meet customers' needs. • Conduct user research activities and usability tests to determine gaps in service and product. • Ideation, definition, and validation of UVP and products' main functionalities and services through conceptualization and implementation of PoC, and research analysis. • Definition of MVP based on the insights and learnings.Achievements:• Leading the definition and validation process of two projects that have evolved into actual startups finding their Product Market Fit.

Madrid Area, Spain

As a Digital Career Coach, I was specialized in UX and Data profiles, in charge of:• Strategic planning of annual Career Services.• Improving our students' chances of landing a job after the bootcamp by ensuring they are ready to hit the job market.• Leading one-to-one mentoring sessions, and a variety of workshops including CV, Pitching, Personal Branding, LinkedIn, Soft Skills development, etc.• Guiding students through job searches and interviewing processes.• Following up with our alumni to provide them with continuous support and gathering Student Outcomes data.• Putting together amazing on-campus recruiting events such as the Hiring Fair.• Boosting placement KPIs and drafting weekly reports for the leadership team.• Market research of the digital ecosystem, in order to understand the company's talent needs.

Madrid Area, Spain

Leading different innovation and technology projects for Telefonica in Spain and South America. Also, I assumed the role of Agile Coach across different teams, guaranteeing the implementation of agile methodologies along the projects we managed.Main tasks:• Backlog management and prioritization.• Preparing detailed statements of work.• Participating in delivery assurance reviews.• Assisting in the staffing of projects.• Performing ongoing review of project status.• Working together with team members and stakeholders to manage changes to technical requirements, business requirements, and schedule of the project.• Overseeing assigned personnel for projects. Assigning work and providing direction with regard to timelines and completion of project objectives.Achievements:• Successful implementation of RPA (Robotic Process Automation) technology in five countries.

Madrid Area, Spain

Working on Digital Transformation and Open Innovation projects for companies such as Carrefour, Vodafone and Coca-Cola. I was in charge of:• Participation in the Discovery & Validation processes.• Research and benchmark target markets' potential and competition.• Creating "personas", customer journeys, business canvas...• Participation in the modeling idea by generating concepts of solutions.• Designing the prototypes and their functionalities.• Performing online and offline user tests.• Mapping the results and proposing improvements in the solution.Achievements:• Ideation, validation, and launch of a new type of label for Coca-Cola aimed at increasing customer engagement with the bottle.

Barcelona, Catalonia, Spain

• Recruiting team management.• Definition and implementation of the recruiting strategies and the HR Department’s processes.• Maintain local HR database with national candidates. • Elaboration and publication of job offers. • Selection processes at national level: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.• HR department administration.

Madrid, Community Of Madrid, Spain

Advice and consulting to RE/MAX franchises in:• Recruitment. • Talent attraction and acquisition.• Talent engagement.• Performance measurement.• Training and Development.• Business development.• Brand positioning.

Madrid, Community Of Madrid, Spain

• Selection processes at international level: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.• Telephone and personal interviews and reports of interviews results.• Elaboration and publication of job offers (Infojobs, LinkedIn, Jobandtalent…). • Performance measurement.• Maintain local HR database with national and international candidates. • HR department administration support. Document handling (contracts, shifts agreements, sick leave, academic titles, references from new employees…). • Reports for the HR team (statistics of active intern’s lists, curriculums vitae received…).• Conflict resolution.• Safety at work.

Madrid Area, Spain

Development program for future leaders ("Jóvenes que brillan con luz propia") in cooperation with the Autonomous University of Madrid, whose selection process was performed at a national level. Within the 2.000 candidates, just 20 were selected.Main functions at HR Department: • Selection processes: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.• Telephone and personal interviews and reports of interview results.• Elaboration and publication of job offers.• Performance measurement.• HR department administration support. Document handling (contracts, shift agreements, sick leave, academic titles, references from new employees…).• Reports for the HR team (statistics of active intern’s lists, curriculum vitae received…).• Conflict resolution.• Safety at work.

Gijón, Principality Of Asturias, Spain

• Selection processes: CV filtering, recruitment, interviews and reports of interviews results.• Elaboration and publication of job offers. • Document handling.• Safety at work.

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