Marco Martín Gallego Email & Phone Number

Seattle, Washington, United States

• Ensuring the seamless integration and optimal use of our SaaS solutions and delivering technical support and actionable insights that enhance customer experiences and inform product improvements. My work directly.
• Act as a product expert on Stackline’s SaaS solutions, delivering in-depth technical support, troubleshooting complex issues, and ensuring SLA adherence to maximize platform usage.
• Gather and analyze customer feedback, collaborating with Product Management and Development teams to align features with market needs and drive product improvements.
• Create and maintain a comprehensive knowledge base, including FAQs and troubleshooting guides, to empower self-service and reduce support demand.
• Partner with cross-functional teams, such as Sales and Marketing, to achieve client goals during onboarding and ongoing support while refining internal processes to enhance efficiency and team performance.

Madrid, Community Of Madrid, Spain

• Leading the development and management of our SaaS B2B EV fleet management software for businesses, with a specific focus on logistics and operations. Working closely with software development and different.
• Discover customer and end user needs and expectations, and define product requirements.
• Define and validate proof of concepts and MVPs to ensure that the software meets the needs of customers and end users.
• Lead the development and management of our SaaS.
• Work with vehicle and service providers to ensure software compatibility and customer satisfaction.
• Work with customers and end users to continuously improve and obtain new features.

Spain

• Working with UX/UI students, I am in charge of:
• Improving the students' chances of landing a job after the bootcamp by ensuring they are ready to hit the job market.
• Leading one-to-one mentoring sessions, and a variety of workshops including CV, Pitching, Personal Branding, LinkedIn, Soft Skills development, etc.
• Guiding students through job searches and interviewing processes.

Madrid, Community Of Madrid, Spain

• As a Product Manager, I led the development and release of our B2B SaaS tool for car dealers, helping them with their management of used vehicles. Additionally, I ran our digital marketplace for vehicle transfers.
• Defining and validating the minimum viable product (MVP) versions of our B2B SaaS platform.
• Prioritizing and managing the backlog taking into account the global strategy and the value that each functionality brings to the user.
• Analyzing, defining, and executing web conversion improvement projects.
• Defining new functionalities through epics and user stories.
• Identifying user needs and ensuring that the product meets customer expectations.

Madrid, Community Of Madrid, Spain

• In this innovation lab and startup incubator I helped entrepreneurs to develop their ideas and validate their business models, finding the product market fit for their products and services, and helping them launch.
• Innovation projects management.
• Leading the Discovery & Validation processes.
• Identification, development, and production of new products.
• Drive the development process from idea to implementation to ensure products meet customers' needs.
• Conduct user research activities and usability tests to determine gaps in service and product.

Madrid Area, Spain

• As a Digital Career Coach, I was specialized in UX and Data profiles, in charge of:
• Strategic planning of annual Career Services.
• Improving our students' chances of landing a job after the bootcamp by ensuring they are ready to hit the job market.
• Leading one-to-one mentoring sessions, and a variety of workshops including CV, Pitching, Personal Branding, LinkedIn, Soft Skills development, etc.
• Guiding students through job searches and interviewing processes.
• Following up with our alumni to provide them with continuous support and gathering Student Outcomes data.

Madrid Area, Spain

• Leading different innovation and technology projects for Telefonica in Spain and South America. Also, I assumed the role of Agile Coach across different teams, guaranteeing the implementation of agile methodologies.
• Backlog management and prioritization.
• Preparing detailed statements of work.
• Participating in delivery assurance reviews.
• Assisting in the staffing of projects.
• Performing ongoing review of project status.

Madrid Area, Spain

• Working on Digital Transformation and Open Innovation projects for companies such as Carrefour, Vodafone and Coca-Cola. I was in charge of:
• Participation in the Discovery & Validation processes.
• Research and benchmark target markets' potential and competition.
• Creating "personas", customer journeys, business canvas...
• Participation in the modeling idea by generating concepts of solutions.
• Designing the prototypes and their functionalities.

Barcelona, Catalonia, Spain

• Recruiting team management.
• Definition and implementation of the recruiting strategies and the HR Department’s processes.
• Maintain local HR database with national candidates.
• Elaboration and publication of job offers.
• Selection processes at national level: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.
• HR department administration.

Madrid, Community Of Madrid, Spain

• Advice and consulting to RE/MAX franchises in:
• Recruitment.
• Talent attraction and acquisition.
• Talent engagement.
• Performance measurement.
• Training and Development.

Madrid, Community Of Madrid, Spain

• Selection processes at international level: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.
• Telephone and personal interviews and reports of interviews results.
• Elaboration and publication of job offers (Infojobs, LinkedIn, Jobandtalent…).
• Performance measurement.
• Maintain local HR database with national and international candidates.
• HR department administration support. Document handling (contracts, shifts agreements, sick leave, academic titles, references from new employees…).

Madrid Area, Spain

• Development program for future leaders ("Jóvenes que brillan con luz propia") in cooperation with the Autonomous University of Madrid, whose selection process was performed at a national level. Within the 2.000.
• Selection processes: Recruitment, selection and evaluation of candidates, CV filtering and follow-up of candidates.
• Telephone and personal interviews and reports of interview results.
• Elaboration and publication of job offers.
• Performance measurement.
• HR department administration support. Document handling (contracts, shift agreements, sick leave, academic titles, references from new employees…).

Gijón, Principality Of Asturias, Spain

• Selection processes: CV filtering, recruitment, interviews and reports of interviews results.
• Elaboration and publication of job offers.
• Document handling.
• Safety at work.

Ai Product Management Specialization Program, Product Management

Digital Product Management Bootcamp, Digital Product Management

User Experience Immersive Bootcamp, Ux

Master In Human Resources Management

Master In Business Leadership

Psychology Degree

Psychology Degree, Erasmus Program