Marco Millich Email & Phone Number

Belgium

Brussels Region, Belgium

Consulting with clients and self- managed program engagements such as: - Program strategies and business processes SOW best practices including sourcing, supplier management, SOW development and SOW lifecycle management- Operalization of self-managed MSP programs, including SOW lifecycle administration and sourcing/bidding events- Spend and supplier analysis - Process flows and work instructions Internal Consultation-providing support to internal Kelly teams :- Coach and developement of regional KellyOCG operations/sales/architect team members- Scorecarding and supplier management activities- Cost management- Facilitate competitive bids- Sourcing new suppliers - Enhanced analytics and category recommendations - Continuous improvement of service delivery processes- Reporting activities SME support:- Requirements gathering/validate service feature needs and define the program structure - Implementation consulting to ensure SOW best practice- Hypercare period to ensure PMO is trained and standard documentation has been tailored to program- Assistance with implementation deliverables providing deep expertise and consult in services procurement- Operational role to administer lifecycle management of SOWs during the hypercare period - Operations team training- Facilitation of SOW supplier onboarding strategy/escalations- Provision of SME support for new business development including sales presentations, discovery sessions, RFP responses and solution design - Key client executive sponsors and business stakeholders engagement to provide higher level consult including SOW trends and recommendations for strategic enhancements - Ongoing advisory services deliverables including labor/spend categorization and SOW validation assessments

Brussels Area, Belgium

Responsible for facilitating the hiring process of contract employees for Baxter by using an e-procurement tool, and managing relationships between the customer and the approved vendors.Management of the order fulfillment process from requisition creation to candidate start of assignment:• Broadcasting orders to approved suppliers using e-technology tool• Exercise screening techniques that ensure only high-quality resumes are forwarded to the customer for review• Coordination of the candidate interview process on behalf of the customer• Successfully negotiate bill rates to ensure they are aligned with current market rates and closely related to the necessary job criteria• Confirm assignment logistics between customer and supplier regarding the contractors assignment information (i.e., start and end date, location, rates, hours, etc.)Interact daily with customer and suppliers to resolve program related issues:• Appropriately manage the customer and supplier relationship • Act as a pro-active team member to ensure that a high level of service is always offered to both customer and suppliersProactively identify issues and provide appropriate and timely solutions:• Conduct resource planning with the customer to anticipate future staffing needs• Ensure that all objectives are met by taking an active role in continuous improvement of processes and quality• Use market data and a competitive bidding process to control the customers cost

Région De Bruxelles, Belgique

- sourcing IT Specialists for high profile clients across a range of industries withinBelgium- managing the entire IT recruitment process from taking the initial brief to arranginginterviews and handling the job offer- developing new client relationships by means of new business development calls andclient meetings- maintaining the relationship with both new and established clients

Dublin

Under the direction of the Regional Lead, I was responsible for providing high quality, timely customer support to Managers and Employees in the EMEA region. I handled complex issues which could not be resolved at the first point of contact by the HR Contact Center Team. Tasks included:- Providing outstanding customer support in helping to accurately resolve cases in a timely manner- Establishing strong working relationship and high degree of credibility and respect with local client base in the markets- Maintaining a thorough awareness and understanding of the global and local Merck and HR SBS processes, policies, products and services- Identifying and creating solutions for recurring/significant issues to support the Direct Access Channel- Providing guidance on the creation and on-going maintenance of job-aids- Educating employees and managers on policies, processes and the use of the HR Portal for Direct Access

Région De Bruxelles, Belgique

- Level 1 support for HR transactions (Phone & Email)- SAP based organizational management transactions- Team management- Executive Support for HR transactions- Internal documentation production & translation

Région De Bruxelles, Belgique

- Phone & email filtering- Schedule management- Assistance during strategic meetings- Presence during strategic seminaries

Paris

sales, booking management and translation of internal documentation in 4 languages.Best Sales in tickets and additional services for 6 months

Ba Honours, Social Sciences

Social Psychology research (quantitative & qualitative data gathering and analysis)

European Baccalauréat, Languages; Economics And Philosophy