As an Engineering Manager at Reachdesk, I have demonstrated strong leadership and product development skills, contributing to the company's growth and success. My key accomplishments include:- Building a high-performing cross-functional team within the first four months at the company, fostering a collaborative and productive work environment.- Successfully delivering two new features within the first ten months, co-leading product development efforts and opening a new source of revenue for the organization.- Currently assigned to a product core team, effectively managing and prioritizing highly concurrent requirements from stakeholders, ensuring alignment with business objectives.- Balancing decision-making processes by considering business priorities, delivering consistent and recurring value, and addressing the needs of team members.

As an Engineering Manager at Talkdesk, I played a crucial role in overseeing the development and performance of the Workforce Management (WFM) product. My key accomplishments include:- Managing a total of 19 people across 3 teams, out of the 5 teams that comprise the Talkdesk WFM product, effectively coordinating efforts and ensuring project success.- Supporting the growth of high-performing individuals, promoting a Senior Engineer to Associate Engineering Manager and assigning him one of the 3 teams, fostering talent development.- Collaborating closely with the product and design teams during the early stages of roadmap definition and feature discovery, ensuring alignment with business objectives.- Promoting strict code review guidelines and code standards, reinforcing a high-quality development process across the teams.- Engaging actively with the Executive Leadership Team (ELT) through frequent feedback cycles, maintaining open communication and facilitating continuous improvement.- Successfully developing team and people growth during scale-up stages by: - Acting as the hiring manager for several key positions. - Supporting the internal growth of top performers. - Achieving 100% of quarterly OKRs, driving team productivity and goal attainment.

As a Lead Software Engineer, I played a significant role in the development and deployment of mobile backend solutions for the Vodafone Group e-money project, MPesa. My key accomplishments include:- Leading the mobile backend team, fostering a collaborative and productive work environment.- Successfully deploying the next-generation MPesa app across iOS and Android platforms, positively impacting over 1 million users.- Guiding the teams through their first PI (Program Increment) Planning event, introducing them to the Scaled Agile Framework (SAFe) methodology and facilitating its adoption for more effective project management.

Following the acquisition of Watchful Software, I transitioned to a Technical Support Engineer role at Symantec, focusing on the QA aspect of the RightsWATCH solution. My accomplishments in this position included:- Designing and building the first version of a fully automated testing environment for the RightsWATCH app, significantly improving the efficiency and effectiveness of the QA process.- Delivering technical training across various organizational verticals, including Sales, Support, and Marketing, ensuring a comprehensive understanding of the product and its features.- Utilizing my expertise in Python, Quality Assurance, Test Automation, Technical Support, and Technical Training to enhance product quality and support the team.

As a Project Manager for TypeWATCH, a state-of-the-art keystroke dynamics security solution, I:- Led the development team, supporting every aspect of the agile process and ensuring project milestones were met.- Managed a 700k€ budget as part of a European funded project that utilized TypeWATCH, efficiently allocating resources to maximize project impact.- Collaborated with stakeholders and cross-functional teams to drive the project's success, contributing to Watchful Software's successful exit.

As a Training & Certification Expert, I:- Developed and managed the RightsWATCH Technical Certification Program and internal training, ensuring high-quality education for partners and employees.- Streamlined the Technical Certification process, cutting AWS costs by 75% and reducing setup time by 90%, resulting in significant savings and efficiency improvements.- Delivered Technical Certification Training to partners across the globe, expanding the company's reach and strengthening partner relationships.

I played a pivotal role in the design and development of the University of Coimbra's back-office system, which supports 15k+ active users, managing all academic, pedagogic, and tuition-related processes. My main responsibilities included:- Involvement in all development phases: requirement analysis, module design and specification, software development, QA testing, application deployment and maintenance, customer support, and interns project integration.- Leading several requirement meetings with various stakeholders, effectively managing competing requirements and driving consensus.- Designing and developing a low-level (PL/SQL) database migration process to incorporate 20 years of historical data, ensuring smooth integration and accuracy.

Inovinter is a vocational training institution focusing on unemployed and adult training. During my time at Inovinter, I:- Delivered courses on Microsoft Office Suite, Introduction to Hardware, and Networking, helping to develop the technical skills of a diverse group of students.- Designed and implemented course materials, ensuring they were aligned with the latest industry trends and best practices.* Mentored and supported students throughout their learning journey, providing individualized guidance and assistance.- Collaborated with other trainers to develop and improve training curricula and materials, continuously enhancing the quality of our courses.

At Lionbridge, I worked on the localization of the S90 mobile phone project for Nokia, ensuring a seamless user experience for customers in different markets. My responsibilities included:- Conducting localization testing and analysis, reporting, tracking, and verifying defects for diverse language and region-specific features.- Troubleshooting localization issues, collaborating with cross-functional teams to resolve them promptly and improve overall product quality.- Actively participating in test process improvement initiatives, contributing to the optimization of localization QA practices.- Maintaining testing documentation, ensuring it was up-to-date and followed best practices.