Marco Pretorius Email & Phone Number

Düsseldorf, Nrw, De

Düsseldorf, North Rhine-Westphalia, De

Düsseldorf, North Rhine-Westphalia, De

Product Leadership team at trivago. Heading up Product: Hotel Content - overall business accountability for content.Heading up UX.Hotel Content - overall business accountability for the Hotel Content vertical (1 of 3 verticals reporting into the CPO/CTO). Cross-functional vertical of Product, UX, Front-end and Back-end Engineering ~50 talents.UX - Leading ~40 talents working across business verticals. Product Design; UX Research; UX Writing; Localization and translation; User Support.

Düsseldorf, North Rhine-Westphalia, De

Product Leadership team at trivago. Heading up the UX unit.Leading ~50 talents across Product Design; UX Research; UX Copy; Localization and translation; User Support. Partnering with Business unit leadership on strategy, product discovery and delivery.- trivago's metasearch product-> Enabling millions of travellers to find and compare accommodation deals.-> Web, mobile web, iOS, Android

Düsseldorf, North Rhine-Westphalia, De

Product leadership. Heading up the UX domain at trivago.Leading ~30 talents across Product Design; UX Research; and UX Copy.

Gqeberha, Eastern Cape, Za

In addition to my current role, I am also a Research Associate at the Nelson Mandela University.Department: Computing Sciences.My research is published in refereed journals and conference publications. (see list of publications below).I examine/moderate Masters and MBA dissertations for:- Nelson Mandela University- Cape Peninsula University of Technology- Milpark Business School- University of South AfricaI review publications for international journals and conferences, including:- The African Journal of Information Systems - Behaviour and Information Technology- International Business Conference- International Journal of Sustainability in Higher Education

Riyadh, Riyadh, Sa

I was the Head of UX at Seera (Director level) - Consumer Travel; Omni-channel. Consumer travel brands: Almosafer and tajawal. Built and scaled the design team from 4 designers in Dubai to a capacity of 20 designers, distributed in 6 different squads. Worked with Head of Product, Head of Technology and C-level executives to drive strategy and product changes. Worked closely with product and development teams on way of working, prototyping, measurement, collaboration and shipping great products in agile environments. We worked in a discovery-delivery (dual-track agile) way of working (as advocated by Marty Cagan and Christian Idiodi from the Silicon Valley Product Group).In 2019 we tripled our CR on flights and doubled our CR on Hotels.Strategizing, defining and leading UX research activities - with actionable insights and problem statements, shaping the opportunity solution trees and product roadmaps. Mentored teams to develop qualitative and quantitative research skills.Shaped and evolved the company's design culture - advocating customer centricity throughout the organization.Worked with talented, multi-cultural (30+ nationalities) teams across Dubai, Riyadh, Cairo and Berlin.Leading teams based in Dubai (and Berlin up to Jan 2019, when we moved these roles to Dubai).Travel industry: Flights, hotels, holidays packages.Brands: Almosafer, tajawal.Online: Apps, PWA, responsive.Omni-channel. Winner of company's Customer Orientation award in first year of joining.

Cape Town, Western Cape, Za

Head of UX & Design at Global Logistics Internet – developed international e-Commerce software solutions (B2C, B2B, B2G). With a team of 2 other senior managers, we built a new development team from 3 people to 35 people in just over a year. We built a full development team with back-end and front-end developers; DevOps; testing; UX; UI; scrum masters; Project managers and business analysts. Supported existing products and launched new products (built as a team from scratch). Products offered in 15 international languages. My main goals included:- Working closely with a Lead Developer and Business Analyst to build a new team, processes, support current products and build new products.- Institutionalizing UX in the organization.- Lead large development projects and work closely with business and multi-disciplinary teams to strategize, define and deliver solutions. - Leading UX, Design, Creative, BI and Front-end development teams.- Building new products and brands.- UX and Design strategy, methods and process.- Driving best practice.- Hiring and leading staff. Supporting peers in hiring development house staff.- I also conduct UX activities such as product discovery, usability testing, user research, IA, personas, wireframing and prototyping.

Cape Town, Western Cape, Za

I was the User Experience and Design Manager at the Western Cape Government (promoted from Usability Team Leader (previous title)). I provide the strategic direction to institutionalize user experience (UX) and user-centred design in the organization. I lead projects and work closely with multi-disciplinary teams throughout the organisation to strategize, define and deliver solutions. I also conduct UX activities such as usability testing, user research (urban and rural areas) and wireframes. I write UX policy, strategy and guidelines. I work closely with other areas of the organisation (e.g. top management, business, development and content teams) to define solutions.Highlights:• Increased usability and UX maturity levels for Western Cape Government (Nielsen, Schaffer and Feijo maturity models);• Project initiator and lead on Western Cape Government Beta site and site-building toolkit;• Delivered official Western Cape Government UX policy, strategy and guidelines;• Categorization of government services, tailored for the citizen;• 1st usability laboratory for a South African Provincial Government;• User-centred design incorporated into way of working;• Establishing online templates and digital styleguide;• User research at Cape Access e-centres in rural communities;• Featured in the Western Cape Government staff magazine and national Innovation (CPSI) magazine;• UX presentations delivered at national and international conferences, including:- Centre for Public Service Innovation Conference, Cape Town (2014);- GovTech 2013. Cape Town;- 12th European Conference on eGovernment (2012). Institute of Public Governance and Management ESADE Barcelona, Spain;- Fourth and Fifth International Business Conference . Mauritius, Zambia;

Rivonia, Sandton, Gauteng, Za

I did usability consulting work for Reverside Software Solutions and SITA on SAPS systems.My responsibilities included heuristic evaluations and usability presentations.

Pretoria, Gauteng, Za

Conduct/facilitate usability tests.Eye tracking.Design and define methodology for test.Analyse usability data and eye tracking data.Report & present usability findings.Heuristic evaluations.Manage students and their research done in the usability lab.Research.Determine user requirements.Highlights:- UX presentations delivered at international conferences, including:• EyeTrackUX 2010. Leuven, Belgium;• E-Skills Summit 2010. Cape Town, South Africa;• World Usability Day 2009. Pretoria South Africa;• International Business Conference 2009. Zanzibar Beach Resort, Zanzibar;• Annual Conference on World Wide Web Applications. Port Elizabeth, South Africa;• RealRM Enterprise Architecture Forum, March 2009. Pretoria, Johannesburg and Cape Town, South Africa;- 5th Annual International Conference on Computing and ICT Research 2009 – (ICCIR’09), Makerere University, Kampala, Uganda. Key note paper;- Managing usability studies and usability lab;- Published extensively in refereed journals and conference publications (see uxstrategy.co.za).

Centurion, Gauteng, Za

Deliver well researched documents aligned to the program plan in support of Telkom’s strategic objectives.My role included business impact assessments and change request investigations.Highlights:• Project lead and manager of the corporate information collaboration tool (Wiki);• Telkom Spotlight Award (recognition for outstanding contribution) for the TelkomWiki.

Centurion, Gauteng, Za

My role included project management; business impact assessments; change request investigations; proof of concept design and development; and staff management and mentorship.Highlights:• Exceeding yearly targets;• Nominated by line management for the Management Development Programme.

Doctor Of Philosophy (Ph.D.), Computer Science; User Experience

Msc Cum Laude, Computer Science And Information Systems

Bsc Honours, Computer Science & Information Systems

Bsc, Computer Science, Information Systems And Applied Mathematics

Certified Usability Analyst