• Call opening management, back-log monitoring; • Facility to adapt / coordinate services in the work team and conflict management; • Good relationship with the work team; • Technical support by telephone and in person with users; • Installation, configuration, support and maintenance in Windows operating systems • Installation and basic configuration on servers (HP, Compaq and Dell), with Windows server system Technical support for site and operation, administration of corporate environment: AD, DNS, DHCP, GPO , backup, Citrix physical and virtual server administration. • Configurations in Server, Desktop and Notebook environments; • Hardware and Software support with vendor call management; • Installation of specific software and systems, network printers, VPN Client for remote access, local network infrastructure; • Backup management through BrightStor ARCserve Backup and HP OpenView Storage Data Protector software • Performing remote support through VNC Server software, ammy admin PC Anywhere, Teawviewer all versions and logmein deployment and administration. • Installation and maintenance of Micros and Servers • Network administration: Server: Windows Server, stations: Windows Installation and configuration of specific games and systems. Maintenance of Hardware and software in general. • Coordination of Team: Santander Banespa, Unibanco, Carrefour.coordenava the Team of 15 technicians in the field, in parts service and logistics, and daily reports of costs. External technician in Micros, Monitors, Printers and Peripherals. Procomp, Unisys, paying modules. • Support in Office and Windows and printers and monitors • Knowledge in Sigma and monitoring system, Dguard IP cameras, DVR, CCTV • Installation and configuration and administration Alcatel Enterprise and Office PBX with digital extensions, IP and analog, account control by extensions DDRs • Ura PCS Deployment and System Administration
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Analista De Suporte De TiFarma Conde May 2022 - Jan 2023São Paulo, São Paulo, Brasilatendimento a lojas do varejo -
Consultor De TiPrecisão Escritório Contábil S/S Mar 2022 - Apr 2022São Paulo, São Paulo, Brasil -
Técnico De Laboratório De InformáticaScati Brasil Nov 2021 - Mar 2022São Paulo, BrasilManutenção em NVR , DVR e câmeras IP -
Technical SupervisorBlacklions Mar 2017 - Oct 2017São Paulo E Região, BrasilManagement of all technical parts, servers, network, cftv, projects, deployment and maintenance, Management of 15 technicians, supporting support at all levels
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Infrastructure AnalystBigdatati It Solutions Jul 2015 - Jan 2017São Paulo Area, BrazilManagement and installation of windows servers, linux Cabling, network, user support. installation and management of large PBX. management of so-called .mobile devices. Internal and external customer service in the field
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Infrastructure AnalystTelefonica Apr 2011 - May 2014São Paulo Area, Brazil• Administration of extensions and contact center telephony equipment with PBX implementation and expansion. • Experience in the operation of Alcatel applications and equipment, such as, Supervisor and SoftPhone. • Experience in the operation of URA's (Audible Response Unit) PCS and Alcatel • Knowledge of PCS recorders, searching for recordings requested by the operation. • Realization and control of backups. • Installation and Administration of Windows and Linux Servers Citrix Virtual Server Administration • Incremental Routing and Full Arc Server Routine • Installation of Firewall and Switch Management, Cisco, Fortinet, Fortyanalyzer. • Design and installation and administration of Monitoring Center for clients, such as FDE and Caçapava City Hall. • Responsible for attending Vips and common Users. • Linking between sites in Brazil and in Spain, audio conferencing and teleconferencing. • Installation onsite IP cameras, IP DVR, such as monitoring software such as Sigma. • Responsible for keeping all infrastructure functioning. • Realization of change sheet. • Citrix Virtual Server Administration. • Knowledge in Webshephere. • Administration AD, Exchange, WSUS, File Server, Print Server and Specific Applications in the area of monitoring and tracking -
Documentation TechnicianGrupo Camargo Corrêa Jan 2009 - Jul 2009São Paulo Area, Brazil• Responsible for the entry and exit of the documentation of the North Railroad of Pará. • As storage and loan of the same. • Document flow control -
Support AnalystGrupo Camargo Corrêa Feb 2007 - Dec 2008São Paulo Area, BrazilInstall and maintain most systems, identifying and solving problems, making modifications to the operating instructions in force, adapting to provide technical support in your area of responsibility to the area of technology and information technology and / or external users. • Responsible for answering calls and users VIps. • Software support for civil, electrical, mechanical and chemical engineering, Autocad, PDMS, office package, hardware, installation and configuration of stations.
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Analista De Suporte PlenoEclipse Information Technologies Dec 2005 - Nov 2006São Paulo Und Umgebung, Brasilien•Realização de manutenção nas estações e nos ATMS (caixa eletrônico ) dos clientes Santander e Unibanco .•Realização de atendimento em campo após 6 meses alocado como lider da equipe .•Realização de folha de Mudança nas agências, projeto e execução .•Gerenciamento dos chamados e da equipe de técnicos para atendimento em Campo. -
Analista De Suporte (Lider)Eclipse Informatica Jan 2004 - Aug 2005São Paulo Und Umgebung, BrasilienAtendimento ao Usuário final e líder de equipe com 15 analistas interno e externo ,pacote office , Windows e softwares do cliente .
Marco Ribeiro Education Details
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Senac São PauloComputer Engineering -
Senac Santo Amaro University CenterLeadership Development
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Trainning
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Trainning
Frequently Asked Questions about Marco Ribeiro
What is Marco Ribeiro's role at the current company?
Marco Ribeiro's current role is IT Coordinator IT Infrastructure Analyst / Student Support Computer Engineering / in search of replacement.
What schools did Marco Ribeiro attend?
Marco Ribeiro attended Senac São Paulo, Senac Santo Amaro University Center, Centro Universitário Senac, Trainning, Trainning.
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Marco Ribeiro
Advisor De Cyber Security | Modern Workplace | Cloud | Mss | Ti | Gestão De Pessoas | Gerente De Projetos | Itil | Lgpd | Azure | Aws | Pré-SalesGreater São Paulo Area -
Marco Ribeiro
Specialist In Transformation Through Innovation & Strategic ForesightSão José Dos Campos, Sp -
1hsbcglt.com.br -
4gmail.com, gmail.com, icts.com.br, protiviti.com.br
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