Marcos Diaz Email & Phone Number

Austria

Project: Telefonica Germany• Project Management/Forecast/Execution• Site solution proposals (Power Supply, Air Conditioning Systems, Alarms and Monitoring)• Purchase support according customer requirements• Infrastructure support solution and Troubleshooting• Subcontractors Planning/Coordination/Execution for Infrastructure activities• Detailed Engineering according Customer requirements• Customer handling• KPI/SLA working schedule base

In Charge of Spare Part Handling in diverses Field Service Projects in the Mobile and Fixed Networks RMA Process SPOC between Vendor and Customer Controlling SLA Process Optimization

H3A Rollout Swap*Site solution analisis*Material/Solution Coordinator*3rd parties Planning/Coodination/Execution for Material requirementH3A Acceptance Plan*Acceptance process coordination for the H3A mobile network*3rd parties Planning/Coodination/Execution for Acceptance processTele2*Project Managment/Forecast/Execution*Site solution proposals (Power Supply, Air Conditioning Systems, Alarms and Monitoring)*Purchasing support according customer requirements*Infraestructure support solution and Troubleshooting*3rd Party Planning/Coodination/Execution for Infraestructure activities*Detailed Engineering acoording Customer requirements*Customer handling*KPI/SLA working schedule base*Developing working Portal for Tele2 (Sharepoint/Infopath/Powerapps)*Site Maintenance planning

Vienna, Austria

- SLA tracing- KPI tracing- Customer management- Subcontractor management- Coordination of EODs (Engineer on Duty)- Troubles ticket overview, tracing, deep analysis and escalation- Overtime ticket evaluation- Special site solutions- Direct support to Operation Team / Implementation Team / Management Team- Tracing preventive maintenance & site infrastructure issues

Vienna, Austria

- Check site quality report- Summit document with wrong implementation to the subco, in order to fix according to the SoW- Subco managment

Vienna, Austria

- Check installation according to installation standard and documentation.- Solving minor installation problems.- Certifying alarm testing with NOC.

Vienna, Austria

-Troubleshoot NodeB and eNodeB equipment-Node B Installation quality checks-Cooperator installation supervision

In charge of operation management, engineering design and Site survey for Core, Transmission and Wireless Technologies

In charge of extended services, spare part, system upgrades, increase performance or troubleshoot problem for GSM network for Movilnet and Digitel.• PSD GBSS Service (Dec, 2009 – Feb, 2010)o In charge of giving support (failures, special operation, spare part) to all the carriers in Venezuela (Movilnet, Digitel) that has Huawei Wireless Network Equipment (GSM)

In charge of planning, scheduling, installing, commissioning, acceptance, O&M, monitoring and KPI checking for Movilnet GSM network (1BSS and 55 dual band BTS• Movilnet GSM O&M Phase (Jan, 2008 – Nov,2008 / Dec, 2008 – Nov, 2009)o In charge of 55 BTS and 1 BSC in VLR Region o Monitoring, constant checking, report elaboration, KPI measurement of the network, preventive and corrective maintenance. Highlight: • Customer satisfaction in troubleshooting failure cases with effectiveness and efficiency• Detects, analyze and fixed a BIT equipment problem in the network• Movilnet GSM Expansion (Jan, 2008 – Nov,2008 / Dec, 2008 – Nov, 2009)o Delivery scheduling and planning, Cooperator Managing (5 teams), Installation equipment coordinator, Commissioning engineer of 11 dual band (850/1900 Mhz) in Merida, Trujillo and Zulia Region. Highlight: • Quick and effective upgrade operation on field and BSC.• Customer satisfaction in commissioning and acceptance according to their quality requirements.• Movilnet GSM Installation Phase I & II (Jan, 2008 – Nov,2008 / Dec, 2008 – Nov, 2009)o Delivery scheduling and planning, Cooperator Managing (10 teams), Installation equipment coordinator, Commissioning engineer of 44 dual band (850/1900 Mhz) in Merida, Trujillo and Zulia Region.

Detail document engineering and design in the wireless field. Elaboration of layout and engineering detail documentation for the equipment to be installed in the customer network according to his requisitions.• Digitel UMTS (Nov, 2008)o Node B Site survey, In charge of engineering elaboration according to customer requirement, main documentation made in Word (Engineering and RF proposal), Power Point (Photographic Memory) and AutoCAD (Engineering Layout Elaboration)• Movistar UMTS (Nov, 2008)o Node B Site survey, In charge of engineering elaboration according to customer requirement, main documentation made in Word (Engineering and RF proposal), Power Point (Photographic Memory) and AutoCAD (Engineering Layout Elaboration)• Movilnet GSM (May,2007 – Dec, 2007)o BSC and BTS Site survey, In charge of engineering elaboration according to customer requirement, main documentation made in Word (Engineering proposal), Power Point (Photographic Memory) and AutoCAD (Engineering Layout Elaboration) Highlight: • Customer approval and satisfaction in Engineering design (10 BSS) and Dummy BTS project (10 Dummy BTS).• Digitel GSM Western Core Expansion (May,2007 – Dec, 2007)o BSS Site Survey , In charge of engineering elaboration according to customer requirement, main documentation made in Word (Engineering proposal), Power Point (Photographic Memory) and AutoCAD (Engineering Layout Elaboration)• Digitel GSM Phase II (May,2007 – Dec, 2007)o BSC and BTS Site survey, In charge of engineering elaboration according to customer requirement, main documentation made in Word (Engineering proposal), Power Point (Photographic Memory) and AutoCAD (Engineering Layout Elaboration)

Electronic Engineer Branch Telecomunication, Ingeniería De Telecomunicaciones

Advance English, Ingles Medio Y Avanzado

Bachelor, Science