Marcos Morais Monteiro Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Kitchener, Ontario, Canada

Responsibilities:• Encourage, mentor, discipline and evaluate employees, while overseeing and supervising the implementation of team or company-wide initiatives.• Foster a culture of continuous improvement and automation in all aspects of the DevOps process.• Conduct regular one on ones with team members to ensure their development goals are being tracked, progressed, and attained.• Evaluates technological choices by connecting with providers/vendors and providing evaluations of each solution with cost, ROI, and impact.• Develop, maintain, and publish project KPIs that track project quality, delivery, and predictability.• Create DevOps roadmaps by collaborating with the Director, Managers and Engineering team.• Mentor and coach team members to promote professional and personal development.• Actively participate in discussions and initiatives to improve our technical practices and competitive position.

Kitchener, Ontario, Canada

Responsibilities:• Develop, plan and execute DevOps roadmap aligned to the company's strategic vision.• Manage multiple parallel streams of work while overseeing release schedules and architecture.• Communicate project risks and determine appropriate solutions.• Develop, maintain, and publish project KPIs that track project quality, delivery, and predictability.• Lead change in seeking out continuous improvements and adoption of best practices.• Mentor and coach team members to promote professional and personal development.• Actively participate in discussions and initiatives to improve our technical practices and competitive position. Significant Projects:• Review and rework of DevOps supporting vendors and services, resulting in a 50% reduction in monthly recurring costs.• Redefined deliverables resulting in fully automated pipeline, requiring virtually no manual intervention.• Deployment and training a company-wide password management system, increasing overall security.• Redesigned the entire VPN architecture improving security and performance of the network communication between offices locations.

Kitchener, Ontario, Canada

Responsibilities:• Design, monitor and administer the IT infrastructure.• Provide advice and training to users.• Automation of software deployment and recurring tasks.• Kubernetes clusters administration.• Identify and develop critical alerts and monitoring.• Participate in infrastructure design and architecture discussions and projects.• Network administration (Segmentation / Security / Documentation / Monitoring).• Identify areas for improvement and research applicable solutions.Significant Projects:• Automation of infrastructure tasks, bringing the provisioning of new services to a few minutes.• Porting applications to Kubernetes, enabling auto-scaling and high-availability.• Redesign of the entire network, ensuring the proper segmentation and policies supporting a growing and safer network infrastructure.• Redesigned Database infrastructure enabling high-availability, load-balance and query caching.• Designed and automated an entire pipeline for a continuous software integration and deployment.

Fortaleza Area, Brazil

Responsibilities:• Track deadlines and priorities of IT support staff activities.• Meet with clients for infrastructure projects design and deployment.• Monitor infrastructure assets metrics and track services level agreement.• Maintenance of processes related to ISO/IEC 20000 and ISO 9001 certifications.Significant Projects:• Member of the team that implemented the requirements for the company’s ISO/IEC 20000certification with 100% compliance with the standard.• Redesigned the company’s data center infrastructure achieving a +99% SLA.• Designed and deployed a VoIP unified system enabling phone calls between offices at zero cost.

Fortaleza Area, Brazil

Responsibilities:• Monitor and address risks related to Information Security and the capacity of IT resources.• Administration of Windows domain related services (AD / DNS / DHCP / DFS / GPOs).• Administration of Linux and FreeBSD systems.• Network administration (Segmentation / Security / Documentation / Monitoring).• Technical support for employees.Significant Projects:• Designed and deployed an entire new high-availability virtualized environment with VMware vSphere helping the company save resources and increase availability.• Deployed assets monitoring system and designed technical dashboards and executive reports.• Designed and deployed the whole infrastructure of three company’s branch offices.

Fortaleza, Ceará, Brazil

Responsibilities:• Administration of Windows domain related services (AD / DNS / DHCP / DFS / GPOs).• Administration of Linux and FreeBSD systems.• Network administration (Segmentation / Security / Documentation / Monitoring).• Technical support for employees.Significant Projects:• Designed a high-availability virtualized environment balanced between two sites that supports anews web portal with +12000 concurrent visitors.• Migrated some seasonal services to cloud environment, achieving a highly available and scalable service at low cost and lowering the infrastructure overhead.

Fortaleza Area, Brazil

Responsibilities:• Technical support for employees.• Computers and servers maintenance, optimization and update.• Network administration. Significant Projects:• Redesigned the company’s infrastructure supporting an employee growth of 300%.