Marcos Eduardo Rabelo Email & Phone Number

State Of Goiás, Brazil

Luziania, Goiás, Brasil

- Service level 1, 2 and 3 to internal customers to solve various problems such as: Network problems, Firewall troubleshooting for companies and end customers, VPN configuration.- Remote service to end customers, network with about 1000 B2B and B2C customers, more than 50 network assets including OLT's, PMTP and PTP Towers.- Full-time Whatsapp support- Management of OLT's and ports used in Leased CTO's.- Inventory management, quotation and distribution of peripherals- Management and Application of CX- Purchases of Telecommunications Equipment- Coordination of Service Order respecting your SLA according to Anatel laws.- Zabbix UIM management.- Ensure correct operation within defined policies and standards and application of best practices and processe

Luziânia, Goiás, Brazil

- Assistance to the technical support area that has more than 7000 active clients, with about 300 network assets (Switches, Firewalls, OLT's GEPON, GPON, XPON, PTP Towers, PMTP) in the ITIL standard.- Service level 1, 2 and 3 to internal customers to solve various problems such as: Network problems, Firewall troubleshooting for companies and end customers, VPN configuration.- Training of new employees in the technical support area.- Management of network security in firewall rules and Vlans.- Troubleshooting to diagnose, prevent and correct operating system, hardware and segmented network problems.- Focus on preventive maintenance and constant improvement to avoid any downtime in the network.- Chat support via chat (Fortics/sz chat)- Answering calls to B2C and B2B customers- Control of CX, being praised several times by customers for excellent humanized service.- Management and inclusion of clients in EPON networks- Assist the Support Coordinator to better serve the SLA's and customers with critical problems.

Luziânia, Goiás, Brazil

- Support N1 | Support N2 | N3 support for B2B and B2C customers, following ITIL standards.- FTTH/FTTX Network Architecture- Warehouse coordination- Maintenance of computers, notebooks and servers.- Installation and management of virtual machines using Hyper-V.- Management of the Company's HR, payment of employees.- Support for PTP and PMTP 5.8 and 2.4 links for end customers and third-party supplies.- Management of OLT's GPON (Fiberhome and Huawei)- Preventive and corrective maintenance on VMWare servers and physical racks.- Coordination of field teams to meet the SLA's as provided by ANATEL- CX management, after the after sales.- Quotation, installation and configuration of Switches.- Responsible for creating and updating the IT business inventory- Security management and creation of users and their due authorizations in file and NAS servers.- Installation and preventive and corrective maintenance in the field in cases of lack of staff.

Luziânia, Goiás, Brazil

- Bilingual service in L1 and L2 in the Telecommunications area, with local and regional operations, both remote and face-to-face.- Management and preventive and corrective maintenance in racks, patch panels, structured network, switches and firewalls.- Management and Governance control of IT inputs, security and printing.- Conference, verification and management of cameras, access controls, virtual barriers and alarm centers.- Focus on preventive maintenance and constant improvement to avoid any downtime- Field Team Management in OS- Logistics of equipment used in the field- Closing Service Orders according to material used in the field.- Preventive maintenance, corrective and installation of new customers made in the field.- Business service in Mikrotik routers.- Training of new employees.

Luziânia, Goiás, Brazil

- Cashier- Maintenance in attendance Microcomputers.- Installation of management software.- Stock Replenishment

Luziânia, Goiás, Brasil

- Attendance to customers in person and by telephone - Opening of RA, and according to your priority defining your SLA - Management of stock of Hydrometers and inputs to perform installations - Archiving according to the established time for archiving. - People Management and service priorities.