Marcos P. Email & Phone Number

San Francisco Bay Area

• Partner with sales team to create contract winning proposals for current and prospective client.• Brainstorming and executing new strategies to attract our target market.• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs.• Create proposals for existing customers to better help them with their business while utilizing company's service.• Building long-term trusting relationships with clients.• Report to the Manager of the department on weekly/ monthly/quarterly sales results.• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented.• Identify and pursue new and repeat business through prospecting visits, site tours, lunches, and networking events.• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.• Other duties as assigned.

San Francisco International Airport - Sfo

• Serve as a CLEAR ambassador throughout the airport and airline community.• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition. Analysis, recommendations, and implementation of ideas to generate new customers.• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve.• Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation.• Train new and existing employees on all procedures, customer service and sales.• Collaborate with CLEAR management team to create CLEAR best practices.• Work the lane when necessary to provide the best experience for our members and to met required security & customer service protocols.• Security - Validate airline documents, verify CLEAR member traveler identity and follow documented security protocols.• Customer Service - Perform as an airport concierge and deliver a great experience for all airport customers (members and non-members)• Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity, and in compliance with all TSA, Airport, and CLEAR regulations, policies, and procedures.

Business Development Center

• Build rapport, listen, clarify and manage conversational flow.• Manage upset customers, conflicts and challenging situations.• Deliver outstanding service, exceed expectations and build long-term loyalty.• Work in teams and in a self-directed environment.• Handle customer inquiries, complaints, billing questions and service requests. • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. • Interface daily with internal partners in accounting, field services and consumer affairs divisions.

San Francisco, California

• Responds to internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on internet sales.• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone or e-mail.• Has thorough knowledge of all dealership products and services.• Directs customers to product information resources, including those available on the internet.• Assists customers in selecting a vehicle.• Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.• Handles all internet sales inquiries personally.• Coordinates internet promotions with other dealership sales promotions and advertising.• Researches vehicle-buying services on the internet and acts as liaison with any services the dealership uses to promote its site or advertise.• Maintains an ongoing customer database to capture repeat business.• Knows and understands the federal, state, and local laws which govern retail vehicle sales.• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.• Attends product and sales training as requested by sales managers.

Los Altos Hills, Ca

• Earned solid reputation for resolving complex issues and providing exceptional customer service. • Assisted faculty with procedures for setting up conference calls, web/network presentations and other queries all over campus.• Escalated issues as needed and maintained communication with technical teams.• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.

Business

Associate’S Degree, English

English Certification in Lima, Peru