• 20+ years of experience in IT, in several market segments such as software development, industry, logistics, telecommunications, call center and public sector.Experience in leading a large technical team, conducing the projects, its execution and all development life cycle process.• Excellent communication, negociation and conflicts resolution skills.• Wide nowledg in performance evaluation, KPIs and OKRs definition. • Took part in the startup of a large multinational company in the automotive industry, contributing to the implementation of the most diverse projects and processes in the IT area.• Resourcefulness and experience in the relationship with customers and suppliers, involving negotiations and schedules of the most diverse projects in systems and infrastructure.• Experience in managing an Information Technology department in a global company (team coordination, cost control, budget and forecast, contracts with suppliers and customers, implementation and management of new customer projects, implementation and management of new technologies (systems and infrastructure)).• Headed agile projects carried out with the objectives of implementing, improving and evolving solutions, using an extensive set of tools ti achieve success (Lean, Srum, Kanban, Design Thinking).• Skilled at implementing and consulting large systems (SAP, MS Dynamics, Team Center, ERP aimed at dealerships).• Participation and execution of audits in a wide range of areas of activity (internal audits and ISO 9001).• Wide knowledge in ERP systems implementation, consultancy and integration.• Highly result driven, committed to quality, service and problem management professional, with the energy and determination to succeed in a very fast-paced environment.• Multi-skilled IT professional with all-round management and technical profile.
Listed skills include Itil, Call Center, Cisco, Windows, and 21 others.