Marcos Vinicius M. Email & Phone Number
@edetek.com
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Who is Marcos Vinicius M.? Overview
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Marcos Vinicius M. is listed as Technical Configurator Lead and Support and Services Manager at AWWCOR, Inc., a company with 117 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at edetek.com and a matched LinkedIn profile for Marcos Vinicius M..
Marcos Vinicius M. previously worked as Technical Configurator Lead & Support and Services Manager at Awwcor, Inc. and Customer Experience Team Lead at Awwcor, Inc.. Marcos Vinicius M. holds Pós-Graduação Lato Sensu - Mba, Gestão Da Qualidade Em Tecnologia Da Informação from Universidade Anhembi Morumbi.
Email format at AWWCOR, Inc.
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About Marcos Vinicius M.
Innovative Technical Configurator Lead & Support Manager | Driving Technical ExcellencePassionate about harnessing the power of technology to optimize data management, I am a seasoned Technical Configurator Lead and Support Manager at AWWCOR, Inc. With a rich background in leading a dynamic team and delivering top-notch solutions, I excel in orchestrating seamless integrations and managing SaaS environments for 15+ valued customers.Key Highlights:Data Expertise: Spearheading initiatives with a profound understanding of data, utilizing technologies like Medidata Rave, EPIC Fhir, and diverse APIs.Integration Maestro: Recognized Subject Matter Expert (SME) in crafting internal and external integrations, driving continuous improvements and introducing innovative solutions.Product Visionary: Playing a pivotal role in shaping the future of our products, leading discussions on enhancements and custom integrations for upcoming software versions.Achievements:Successfully led the team through numerous customer deliverables, ensuring quality and efficiency in every project.Proven track record in optimizing SaaS environments, contributing to a robust and scalable infrastructure for our diverse clientele.Career Objective:My mission is to contribute to the evolution of technology, leveraging my expertise to transform data into strategic assets for AWWCOR, Inc. and its clientele. I thrive on collaboration, continuous learning, and delivering impactful results with agility and precision.My goal is to contribute to the transformation and optimization of data as strategic assets for AWWCOR, Inc., and its clients, leveraging the best market practices and technologies. I am passionate about innovation, continuous learning, and collaboration, always striving to deliver quality results with agility and efficiency.
Marcos Vinicius M.'s current company
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Marcos Vinicius M. work experience
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Technical Configurator Lead & Support And Services Manager
Current- Taking lead role on SaaS environment with 15+ customers.- SME on integrations internally and externally for build-up improvements or new integrations- Lead on Discussions for future product and custom integrations enhancements for new versions of the software.
Customer Experience Team Lead
- AWS troubleshoot, SPIRA and FreshService(ticketing system) knowledge to troubleshoot issues, enhancements with customers and internal team.
- SME on Development of data mapping (Data transformation, Data Analysis, Data Quality, Data processing) from RAW source data to target data for customers Clinical Trials.
- SME for integrations with customers stakeholders and internally to discuss improvements, requirements, and SLA regarding projects.
- SME on Demos to prospect new customers on… Show more
- SME on Demos to prospect new customers on Data Management role.
- Management of 16 team members (1:1, assistance, job enrollment, performance review).
Senior Support Analyst
- SME for EHR integrations within the company with pharma customers-Development of data management in clinical trial studies for customers-Data quality analysis for pharma customers-Responsible to work with customers related to EHR clinical trial studies, working with different data providers.-Main point of contact for customers related to progress within.
L1 Customer Support Engineer
- Acting with remote IT support to internal and external customers worldwide, using software tools like JIRA to track issues.- Supporting more than 15 different products with different technologies, being SME (Subject Matter Expert) in some of them.- Handling phone calls and emails from customers requesting support.🏆 SME in products with different.
Senior Service Consultant
- Responsible for implementation and support of applications developed by the company, interfacing with third-party applications such as ERP and GPS systems.- Constant contact with the DEV team in the USA aiming to align some items requested by the customer, becoming changes in the applications.- Application of SME (Subject Matter Expert) in the company's.
Information Technology Specialist
- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's Latin America.
Information Technology Specialist
- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's LATAM to.
It Support Analyst
- Performing technical support in English for Johnson & Johnson employees via e-mail, telephone and remotely.- Performing ticket incident openings, request and system maintenance.- Recording failure occurrences and following up on incident resolution.
It Analyst
- Responsible for the school's IT infrastructure, as well as providing support for students and staff.
Colleagues at AWWCOR, Inc.
Other employees you can reach at awwcor.com. View company contacts for 117 employees →
Katherina Morozova
Colleague at Awwcor, Inc.Dover, Delaware, United States, United States
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MC
Melicio Corpuz
Colleague at Awwcor, Inc.Metro Manila, Philippines
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GR
German Rodriguez
Colleague at Awwcor, Inc.Argentina, Argentina
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MG
Margarita Goliberenko, It Recruitment Researcher At Awwcor
Colleague at Awwcor, Inc.United States, United States
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VS
Vita Sanaulla
Colleague at Awwcor, Inc.Ukraine, Ukraine
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VR
Valentina Rode
Colleague at Awwcor, Inc.Argentina, Argentina
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VR
Victoria Rezende
Colleague at Awwcor, Inc.Tacoma, Washington, United States, United States
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OT
Olena Terekha
Colleague at Awwcor, Inc.Antalya, Türkiye, Turkey
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DK
Dariia Karazina, It Researcher At 𝗔𝗪𝗪𝗖𝗢𝗥
Colleague at Awwcor, Inc.Latvia, Latvia
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MH
Muhammad Hassan Bin Asim Hashmi
Colleague at Awwcor, Inc.Gilbertsville, Pennsylvania, United States, United States
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Marcos Vinicius M. education
Pós-Graduação Lato Sensu - Mba, Gestão Da Qualidade Em Tecnologia Da Informação
Graduação Em Tecnologia Em Processos Gerenciais
Técnico Em Informática
Frequently asked questions about Marcos Vinicius M.
Quick answers generated from the profile data available on this page.
What company does Marcos Vinicius M. work for?
Marcos Vinicius M. works for AWWCOR, Inc..
What is Marcos Vinicius M.'s role at AWWCOR, Inc.?
Marcos Vinicius M. is listed as Technical Configurator Lead and Support and Services Manager at AWWCOR, Inc..
What is Marcos Vinicius M.'s email address?
AeroLeads has found 1 work email signal at @edetek.com for Marcos Vinicius M. at AWWCOR, Inc..
Where is Marcos Vinicius M. based?
Marcos Vinicius M. is based in São Paulo, São Paulo, Brazil while working with AWWCOR, Inc..
What companies has Marcos Vinicius M. worked for?
Marcos Vinicius M. has worked for Awwcor, Inc., Crossover For Work, Command Alkon Brasil, Atos It Solutions And Services A/S, and Xerox.
Who are Marcos Vinicius M.'s colleagues at AWWCOR, Inc.?
Marcos Vinicius M.'s colleagues at AWWCOR, Inc. include Katherina Morozova, Melicio Corpuz, German Rodriguez, Margarita Goliberenko, It Recruitment Researcher At Awwcor, and Vita Sanaulla.
How can I contact Marcos Vinicius M.?
You can use AeroLeads to view verified contact signals for Marcos Vinicius M. at AWWCOR, Inc., including work email, phone, and LinkedIn data when available.
What schools did Marcos Vinicius M. attend?
Marcos Vinicius M. holds Pós-Graduação Lato Sensu - Mba, Gestão Da Qualidade Em Tecnologia Da Informação from Universidade Anhembi Morumbi.
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