Marcos Vinicius M. Email and Phone Number
Marcos Vinicius M. work email
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Marcos Vinicius M. personal email
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Innovative Technical Configurator Lead & Support Manager | Driving Technical ExcellencePassionate about harnessing the power of technology to optimize data management, I am a seasoned Technical Configurator Lead and Support Manager at AWWCOR, Inc. With a rich background in leading a dynamic team and delivering top-notch solutions, I excel in orchestrating seamless integrations and managing SaaS environments for 15+ valued customers.Key Highlights:Data Expertise: Spearheading initiatives with a profound understanding of data, utilizing technologies like Medidata Rave, EPIC Fhir, and diverse APIs.Integration Maestro: Recognized Subject Matter Expert (SME) in crafting internal and external integrations, driving continuous improvements and introducing innovative solutions.Product Visionary: Playing a pivotal role in shaping the future of our products, leading discussions on enhancements and custom integrations for upcoming software versions.Achievements:Successfully led the team through numerous customer deliverables, ensuring quality and efficiency in every project.Proven track record in optimizing SaaS environments, contributing to a robust and scalable infrastructure for our diverse clientele.Career Objective:My mission is to contribute to the evolution of technology, leveraging my expertise to transform data into strategic assets for AWWCOR, Inc. and its clientele. I thrive on collaboration, continuous learning, and delivering impactful results with agility and precision.My goal is to contribute to the transformation and optimization of data as strategic assets for AWWCOR, Inc., and its clients, leveraging the best market practices and technologies. I am passionate about innovation, continuous learning, and collaboration, always striving to deliver quality results with agility and efficiency.
Awwcor, Inc.
View- Website:
- awwcor.com
- Employees:
- 117
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Technical Configurator Lead And Support And Services ManagerAwwcor, Inc.São Paulo, Sp, Br
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Technical Configurator Lead & Support And Services ManagerAwwcor, Inc. Jan 2023 - PresentEstados Unidos- Taking lead role on SaaS environment with 15+ customers.- SME on integrations internally and externally for build-up improvements or new integrations- Lead on Discussions for future product and custom integrations enhancements for new versions of the software.
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Customer Experience Team LeadAwwcor, Inc. Oct 2021 - Jan 2023• AWS troubleshoot, SPIRA and FreshService(ticketing system) knowledge to troubleshoot issues, enhancements with customers and internal team.• SME on Development of data mapping (Data transformation, Data Analysis, Data Quality, Data processing) from RAW source data to target data for customers Clinical Trials.• SME for integrations with customers stakeholders and internally to discuss improvements, requirements, and SLA regarding projects.• SME on Demos to prospect new customers on… Show more • AWS troubleshoot, SPIRA and FreshService(ticketing system) knowledge to troubleshoot issues, enhancements with customers and internal team.• SME on Development of data mapping (Data transformation, Data Analysis, Data Quality, Data processing) from RAW source data to target data for customers Clinical Trials.• SME for integrations with customers stakeholders and internally to discuss improvements, requirements, and SLA regarding projects.• SME on Demos to prospect new customers on Data Management role.• Management of 16 team members (1:1, assistance, job enrollment, performance review).• Training instructor and knowledge documentation as an SME of multiple integrations. Show less
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Senior Support AnalystAwwcor, Inc. Sep 2020 - Oct 2021- SME for EHR integrations within the company with pharma customers-Development of data management in clinical trial studies for customers-Data quality analysis for pharma customers-Responsible to work with customers related to EHR clinical trial studies, working with different data providers.-Main point of contact for customers related to progress within EHR clinical studies development.
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L1 Customer Support EngineerCrossover For Work Apr 2018 - Jan 2020Austin, Texas E Região, Estados Unidos- Acting with remote IT support to internal and external customers worldwide, using software tools like JIRA to track issues.- Supporting more than 15 different products with different technologies, being SME (Subject Matter Expert) in some of them.- Handling phone calls and emails from customers requesting support.🏆 SME in products with different technologies.🏆 Development of articles and videos for training of other agents in products that I specialize. -
Senior Service ConsultantCommand Alkon Brasil May 2016 - Dec 2017São José Do Rio Preto E Região, Brasil- Responsible for implementation and support of applications developed by the company, interfacing with third-party applications such as ERP and GPS systems.- Constant contact with the DEV team in the USA aiming to align some items requested by the customer, becoming changes in the applications.- Application of SME (Subject Matter Expert) in the company's international applications, providing support throughout Latin America.🏆 Participation in projects in renowned companies… Show more - Responsible for implementation and support of applications developed by the company, interfacing with third-party applications such as ERP and GPS systems.- Constant contact with the DEV team in the USA aiming to align some items requested by the customer, becoming changes in the applications.- Application of SME (Subject Matter Expert) in the company's international applications, providing support throughout Latin America.🏆 Participation in projects in renowned companies like Votorantim being the Specialist on behalf of the company.🏆 Apprenticeship at the company's headquarters in the USA to coordinate projects in brazil and training of other agents.Winner of 2 internal awards in the company for attitudes that solved customer problems with business impact. Show less -
Information Technology SpecialistAtos It Solutions And Services A/S Jul 2015 - Apr 2016São José Dos Campos E Região, Brasil- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's Latin America to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of… Show more - Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's Latin America to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency changes.📍 There was only one project transfer from Xerox to Atos, since Xerox had lost the Johnson outsourcing contract and so I ended up migrating to Atos. Show less -
Information Technology SpecialistXerox Feb 2015 - Jun 2015São José Dos Campos E Região, Brasil- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's LATAM to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency… Show more - Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's LATAM to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency changes. Show less -
It Support AnalystStefanini Dec 2013 - Feb 2015São José Dos Campos E Região, Brasil- Performing technical support in English for Johnson & Johnson employees via e-mail, telephone and remotely.- Performing ticket incident openings, request and system maintenance.- Recording failure occurrences and following up on incident resolution. -
It AnalystCoc São José Dos Campos Sep 2013 - Dec 2013São José Dos Campos E Região, Brasil- Responsible for the school's IT infrastructure, as well as providing support for students and staff.
Marcos Vinicius M. Education Details
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Gestão Da Qualidade Em Tecnologia Da Informação -
Graduação Em Tecnologia Em Processos Gerenciais
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Instituto IdeiaTécnico Em Informática
Frequently Asked Questions about Marcos Vinicius M.
What company does Marcos Vinicius M. work for?
Marcos Vinicius M. works for Awwcor, Inc.
What is Marcos Vinicius M.'s role at the current company?
Marcos Vinicius M.'s current role is Technical Configurator Lead and Support and Services Manager.
What is Marcos Vinicius M.'s email address?
Marcos Vinicius M.'s email address is ku****@****ail.com
What schools did Marcos Vinicius M. attend?
Marcos Vinicius M. attended Universidade Anhembi Morumbi, Universidade Anhembi Morumbi, Instituto Ideia.
Who are Marcos Vinicius M.'s colleagues?
Marcos Vinicius M.'s colleagues are Yuliia Morkovyna, Melina Cruz, Oksana Boiko, Katherina Morozova, Muhammad Hassan Bin Asim Hashmi, Kateryna Chalenko, Ramkrishna K.c.
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