Marcos Vinicius M. Email & Phone Number

São Paulo, Sp, Br

Estados Unidos

- Taking lead role on SaaS environment with 15+ customers.- SME on integrations internally and externally for build-up improvements or new integrations- Lead on Discussions for future product and custom integrations enhancements for new versions of the software.

• AWS troubleshoot, SPIRA and FreshService(ticketing system) knowledge to troubleshoot issues, enhancements with customers and internal team.• SME on Development of data mapping (Data transformation, Data Analysis, Data Quality, Data processing) from RAW source data to target data for customers Clinical Trials.• SME for integrations with customers stakeholders and internally to discuss improvements, requirements, and SLA regarding projects.• SME on Demos to prospect new customers on… Show more • AWS troubleshoot, SPIRA and FreshService(ticketing system) knowledge to troubleshoot issues, enhancements with customers and internal team.• SME on Development of data mapping (Data transformation, Data Analysis, Data Quality, Data processing) from RAW source data to target data for customers Clinical Trials.• SME for integrations with customers stakeholders and internally to discuss improvements, requirements, and SLA regarding projects.• SME on Demos to prospect new customers on Data Management role.• Management of 16 team members (1:1, assistance, job enrollment, performance review).• Training instructor and knowledge documentation as an SME of multiple integrations. Show less

- SME for EHR integrations within the company with pharma customers-Development of data management in clinical trial studies for customers-Data quality analysis for pharma customers-Responsible to work with customers related to EHR clinical trial studies, working with different data providers.-Main point of contact for customers related to progress within EHR clinical studies development.

Austin, Texas E Região, Estados Unidos

- Acting with remote IT support to internal and external customers worldwide, using software tools like JIRA to track issues.- Supporting more than 15 different products with different technologies, being SME (Subject Matter Expert) in some of them.- Handling phone calls and emails from customers requesting support.🏆 SME in products with different technologies.🏆 Development of articles and videos for training of other agents in products that I specialize.

São José Do Rio Preto E Região, Brasil

- Responsible for implementation and support of applications developed by the company, interfacing with third-party applications such as ERP and GPS systems.- Constant contact with the DEV team in the USA aiming to align some items requested by the customer, becoming changes in the applications.- Application of SME (Subject Matter Expert) in the company's international applications, providing support throughout Latin America.🏆 Participation in projects in renowned companies… Show more - Responsible for implementation and support of applications developed by the company, interfacing with third-party applications such as ERP and GPS systems.- Constant contact with the DEV team in the USA aiming to align some items requested by the customer, becoming changes in the applications.- Application of SME (Subject Matter Expert) in the company's international applications, providing support throughout Latin America.🏆 Participation in projects in renowned companies like Votorantim being the Specialist on behalf of the company.🏆 Apprenticeship at the company's headquarters in the USA to coordinate projects in brazil and training of other agents.Winner of 2 internal awards in the company for attitudes that solved customer problems with business impact. Show less

São José Dos Campos E Região, Brasil

- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's Latin America to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of… Show more - Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's Latin America to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency changes.📍 There was only one project transfer from Xerox to Atos, since Xerox had lost the Johnson outsourcing contract and so I ended up migrating to Atos. Show less

São José Dos Campos E Região, Brasil

- Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's LATAM to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency… Show more - Acting in managing the L3 team located in India, backup tape and focal point monitoring for the entire LATAM data center query.- Coordination of shutdown and restart of all data centers of Johnson & Johnson LATAM company.- Accomplishment of FOTS for Johnson & Johnson data center in São José dos Campos/SP.🏆 Coordination of teams in Johnson's LATAM to perform emergency maintenance in Latin America data centers.🏆 Contact with Johnson's headquarters for approval of emergency changes. Show less

São José Dos Campos E Região, Brasil

- Performing technical support in English for Johnson & Johnson employees via e-mail, telephone and remotely.- Performing ticket incident openings, request and system maintenance.- Recording failure occurrences and following up on incident resolution.

São José Dos Campos E Região, Brasil

- Responsible for the school's IT infrastructure, as well as providing support for students and staff.

Pós-Graduação Lato Sensu - Mba, Gestão Da Qualidade Em Tecnologia Da Informação

Graduação Em Tecnologia Em Processos Gerenciais

Técnico Em Informática