linux, nginx, apache, nodejs, php-fpm, mysql, haproxy, varnish, dedicated hardware, virtual private serversIMPROVING SOLUTIONSAssisting new and existing clients improve their solutions whether they're looking for better performance, are hoping to expand, or are already dealing with growth pains by:- Introducing clients to and optimizing NGINX as a web-server for improved delivery of static objects.- Utilizing NGINX's proxy cache (fastcgi-cache) for improved performance and delivery in PHP applications (php-fpm).- Expanding footprint from a single combined web and database server to multiple webheads behind a proxy/load balancer such as NGINX or HAPROXY and database services to their own servers or clusters.WORDPRESS GURUTailored NGINX configurations that I've spent years improving and a strong working knowledge of Wordpress. MAINTAINING CUSTOMER RELATIONS, EXPECTATIONS, AND SUPERIOR SUPPORTI work to build trust in every phone conversation, e-mail, and ticket-reply as a technically savvy, responsible, friendly, and "human" support contact. I utilize my years of experience with clients of all skill levels to clearly identify and relay problems as well as their solutions, maintain client comfort and confidence in the process, and sustain a high level of satisfaction.MANAGING BACKUPS Implementation and on-going management of customer backup solutions, powered by r1soft.

● Oversee IT Operations (2007-2012): Help Desk and System Administration.● Manage 40+ IT Staff across 6 corporate offices; supporting 1000+ employees in 6 corporate offices, 30 home & small offices.● Regularly interface with executives of all departments and corporate levels, maintaining good relations for IT Department as well as an open dialogue with Executive, Client-facing, and Production teams regarding their technology needs.● Oversee Help Desk, Desktop & Production Support responsible for: ○ Supporting 500+ VMWare Servers, 30 Terminal Servers, 7-node Oracle Database with EMC NAS, 600+ Thin Clients.○ System & network monitoring of 900+ Servers and other network devices and services.● Designed and developed custom monitoring application with PHP for custom production system, providing transparency and advanced supporting abilities, cutting support reaction time down to minutes, and establishing Key Point Indicators (KPI).● Administration of Active Directory; Exchange; Symantec Enterprise Vault & Anti-virus; TriActive Help Desk, Intuit Track-It!, Cerberus Help Desk; hardware & software management and procurement● Project manager for all department projects, building effective teams to stay on budget, scope and timeline.● Lead weekly IT Department projects and progress meeting as well as weekly liaison meeting between IT and Production to facilitate and improve communication between production and technical operations of the companyPositions held at BurrellesLuce previous to 2007:Senior IT Support Specialist (1 year)IT Support Specialist (5 years)Web Developer (2 years)

● Developed, designed, and maintained website for Career Services department● Computer support for Career Services computer lab