Marc Paga Email & Phone Number

Greater Denver Area

• Coordinate closely with multiple loan officers, borrowers, other bank associates, title/closing companies, and other vendors to review and guide mortgage applications and loan-documentation acquisition through the.
• Engage in creative problem-solving to resolve last-minute issues in a very time-sensitive process
• Serve as part-time (back-up) appraisal manager, in which I coordinate with loan officers, underwriters, and appraisal vendors to order, track, and manage appraisals for the entire mortgage department.

• Worked with business–card customers who experienced merchant-sources card compromise to find most convenient close/card-reissue option so as to minimize customer time without working credit card
• Provided up-to-date shipping/tracking information of new card to business-card customers
• Directed inbound-call traffic to available agents from voicemail/email notified business card customers

Broomfield, CO

• Coordinated in a customer-facing role with borrowers and various bank departments to resolve customer disputes in the pursuit of foreclosure alternatives such as modifications, short-sales, and deed-in-lieu
• Provided escalation services including—but not limited to—correcting credit reporting, correcting lien releases, clearing choke points in customer communications with relevant bank departments and vendor relations

80221

• Coordinated in a customer-facing role with borrowers, homeowners and title insurance companies, and other bank associates to prepare for and guide mortgage applications and documentation through the underwriting and.
• Engaged in creative problem-solving to resolve last-minute issues that occur in a very time-sensitive process

80221

• Created professional development trainings, exams, and resources for new and current employees. This includes new employee orientation, aptitude, closing and other mortgage processes for a growing mortgage-servicing.

• Drafted briefing memos after conducting appropriate research and attending teleconferences on new programs, such as the Social Innovation Fund, and the Home Affordability Modification Program (HAMP)
• Designed and executed new system of document filing for organizational and future auditing purposes, and worked with staff to improve department efficiency
• Interacted with other firms to coordinate information-sharing and paperwork about NSP so as to collect and organize information from sub-grantee applicants into various databases