Marc Paga Email & Phone Number

Greater Denver Area

• Coordinate closely with multiple loan officers, borrowers, other bank associates, title/closing companies, and other vendors to review and guide mortgage applications and loan-documentation acquisition through the processing, underwriting and closing phases for home purchase and refinance transactions• Engage in creative problem-solving to resolve last-minute issues in a very time-sensitive process• Serve as part-time (back-up) appraisal manager, in which I coordinate with loan officers, underwriters, and appraisal vendors to order, track, and manage appraisals for the entire mortgage department.

• Worked with business–card customers who experienced merchant-sources card compromise to find most convenient close/card-reissue option so as to minimize customer time without working credit card• Provided up-to-date shipping/tracking information of new card to business-card customers• Directed inbound-call traffic to available agents from voicemail/email notified business card customers

Broomfield, Co

• Coordinated in a customer-facing role with borrowers and various bank departments to resolve customer disputes in the pursuit of foreclosure alternatives such as modifications, short-sales, and deed-in-lieu • Provided escalation services including—but not limited to—correcting credit reporting, correcting lien releases, clearing choke points in customer communications with relevant bank departments and vendor relations

80221

• Coordinated in a customer-facing role with borrowers, homeowners and title insurance companies, and other bank associates to prepare for and guide mortgage applications and documentation through the underwriting and closing phases refinance loans• Engaged in creative problem-solving to resolve last-minute issues that occur in a very time-sensitive process

80221

• Created professional development trainings, exams, and resources for new and current employees. This includes new employee orientation, aptitude, closing and other mortgage processes for a growing mortgage-servicing vendor

• Drafted briefing memos after conducting appropriate research and attending teleconferences on new programs, such as the Social Innovation Fund, and the Home Affordability Modification Program (HAMP)• Designed and executed new system of document filing for organizational and future auditing purposes, and worked with staff to improve department efficiency• Interacted with other firms to coordinate information-sharing and paperwork about NSP so as to collect and organize information from sub-grantee applicants into various databases