- Provides tech support to end users via in person, telephone and email.- Provides on-call support on a rotational basis.- IT Administrative tasks – creating/distributing cellphone reports, ordering hardware, network accounts and inventory- Creating and maintaining Azure Resource groups and backups for all sites.- Setting up new hardware and providing end user training

- Provides second level technical support to end users via ticketing system, email, telephone and walk ups- Provides on-call support for our SLT members and production handhelds for Route ID’s via SOTI Mobi Control- Maintains and manages on-prem SCCM server- Package and deploy software packages to end devices- Provides input and direction for IT related projects- Helps out with Administration tasks via our Ticketing system which can include User creation, termination… Show more - Provides second level technical support to end users via ticketing system, email, telephone and walk ups- Provides on-call support for our SLT members and production handhelds for Route ID’s via SOTI Mobi Control- Maintains and manages on-prem SCCM server- Package and deploy software packages to end devices- Provides input and direction for IT related projects- Helps out with Administration tasks via our Ticketing system which can include User creation, termination, folder/group access via Active Directory etc. Show less

- Provides technical support to office and remote staff via ticketing system, email and telephone support. - Maintain structure of DNS, DHCP, Security Groups and OU’s within Active Directory - Re-imaging of computer hardware via WDS (Windows Deployment Server) and initial setup / configuration of workstations - Purchasing and configuration of computer hardware / software and related products - Provided input and direction for infrastructure related projects and continuous… Show more - Provides technical support to office and remote staff via ticketing system, email and telephone support. - Maintain structure of DNS, DHCP, Security Groups and OU’s within Active Directory - Re-imaging of computer hardware via WDS (Windows Deployment Server) and initial setup / configuration of workstations - Purchasing and configuration of computer hardware / software and related products - Provided input and direction for infrastructure related projects and continuous improvements - Maintaining, configuring and supporting infrastructure including VMware ESXI hosts, associated VM’s, physical servers, networking switches - Hardware installation and repair on mobile vehicle workstations / handhelds - Support and configuration of handhelds running Windows Mobile 3.1 Show less

- Answer email/telephone calls from users with computer related questions - Troubleshoot and diagnose computer Hardware/Software issues - Troubleshooting and configuration of Microsoft Dymanics Navision 5.0- Data entry - Organize and file records - Inspect network printers - Replace printer, toners and fusers- Create and Manage Active Directory- Maintain MS Exchange 2010 server- Set up and maintain network server backups using Symantec Backup Exec 2010… Show more - Answer email/telephone calls from users with computer related questions - Troubleshoot and diagnose computer Hardware/Software issues - Troubleshooting and configuration of Microsoft Dymanics Navision 5.0- Data entry - Organize and file records - Inspect network printers - Replace printer, toners and fusers- Create and Manage Active Directory- Maintain MS Exchange 2010 server- Set up and maintain network server backups using Symantec Backup Exec 2010 RS2- Maintain Company's Intranet website with new content, configuration of sales reports/modules and telephone directory.- Create and Manage VMware vSphere and associated VM Servers.- Create Network Diagrams via Microsoft Visio- Manage and Maintain ShoreTel Director and Contact Center Director Show less

- Answer email from users with computer related questions - Troubleshoot and diagnose computer Hardware/Software issues - Data entry - Organize and file records - Inspect network printers - Replace printer, toners and fusers - Initial setup plus imaging of desktop/laptop computers - Setup/configure server with SysAid helpdesk tool - Clean up of switch room wiring

- Troubleshoot and diagnose computer Hardware/Software issues- Data Entry- Organized and filed records- Telephone Support- Inspected networked printers- Replaced printer toners, rollers, fusers and trays- Initial setup plus imaging of desktop and laptop computers- Replacement of monitors and desktop computers- Setup multimedia presentations (laptop and projectors)- Lotus notes troubleshooting and repair

- Troubleshoot and diagnose computer Hardware/Software issues- Data Entry- Telephone Support- Inspected/Replaced equipment in classrooms- Repaired and constructed RJ45 cables- Inventory Count- Organized and filed records- Imaging of Desktop and Laptop computers

Create network topologies using programs - Make RJ 45 cables - Build computers - Solve computer related problems - Data Entry - Inspection of On floor equipment