Planned, led, and controlled the replacement of the legacy Council and Committee Meeting Management System. The project included funding a request and procurement to acquire a COTS platform, transition and testing of current processes to the new system, configuration of AV integration for video broadcasting management, deployment of mobile technology to enable a paperless agenda distribution, and training of approximately 100 users.Planned, led, and controlled the business case, funding request, and procurements for the implementation of Microsoft Office365 as the City's communications, productivity and collaborations platform. Co-led the project planning and implementation of phase 1: Transition email services from InfoFocus GroupWise to Exchange Online.Planned, led, and controlled a Recreation Management and Booking Management system project to modernize staff experience and enable customer online self-service. The project included the automation of tasks to improve administration efficiency, deployment of mobile technology to digitize processes and reduce registration queues, integration of payment equipment for improved financial controls, and training of over 200 operations staff.Led and controlled the development of the 2018 Corporate Information and Technology Strategic Plan. This strategy was approached as an enterprise initiative, not an IT Division project. It set the City’s strategic priorities and set out the initiatives and activities that will be critical to supporting strategic business goals. Facilitate the Corporate Information Technology Governance framework as Secretary to the Governance Team. Support the Chair and Director of IT in preparing governance materials. Facilitate meetings. Drive ongoing governance processes improvements to improve oversight.Developed an IT Resource Management process including standard of work documentation and tracking tools. Deploy the process in phases to assure adoption. Manage the process operations.

- Customer Relationship management- Project Ideation- Business Case Development- IT Procurement Management- Business Process Analysis and Design- Change Management- Project Management (small to medium departmental projects)

- Corporate web strategy development- Client (staff, council & citizens) relations management- Web server infrastructure development, security and maintenance- Web technical support- Web application conception, engineering and developmentSystem Analysis- Project management- Time/resource budgeting- ROI projections- Risk assessment/ management- Relational database conception- Data modeling- Interface design- Usibility testing- Content creation coaching- Change management coaching- Teaching, training and coaching

Developed a web based eGovernment portal to citizen access to their municipal data. Connectors to several municipal data system to display information such as library books and balances due, active building permits and communications and, active parking infractions. Develop a connector model to ensure controlled provision of access to personal information. Gather requirements, design and developed a custom built web based Council and Committee Meeting Management system which included several permissions levels, various approval workflows, a workflow configuration engine, and AODA compliant public interfaces. Trained and supported nearly 200 users.Maintained and supported various City websites and apps.Advocated and supported use of Web 2.0 services to increase efficiency in the business environment.

Course: Analyse de SystemCourse Contents: System analysis for I & IT development. In this course the students will study and apply SSADAM and UML system analyse techniques and principles. The course was designed specifically for I & IT development however, the concepts are universal and can be applied to any research & development project.Course: Logiciel Web IICourse Contents: Introduction to XML, DTD, XSL, XML DOM and Flash Action Script. Course: Design de site Web (Web Site Design)Course Contents: Web design in the professional development environment. This course was designed to push the students to see beyond the technology by concentrating on areas such as marketing principals for the Web, understanding the users, project planning and documentation, functionality, usability and the mechanics of beauty.Course: System de gestion de bases de données (database Management System)Course Contents: Introductions to Access as a relational database management system.

- Project management for teams of 2 to 5- Client Management- Technical sales- Web application ideation, technical design and development- Website marketing and conversion strategy- End to end network administration and technical support- Develop and maintain a small web hosting infrastructure

Course : Web Page DesignCourse Contents: Concepts, methods and technical theory require for Web developmentMS FrontPage, HTML, Java Script and CSSCourse design in consideration of an audience with variable technical backgrounds