Marc Rapenne Email & Phone Number

Atlanta, Georgia, US

• Took over as CEO when a co-founder stepped down during the startup’s 2nd year in business.
• Directed operations and led a team of 8 across B2B sales, marketing, finance, and support.
• Created and delivered numerous presentations for investors and potential clients.
• Planned and executed multiple creative, growth-oriented initiatives, including coordinating plans, roadmaps, timelines, and stakeholder communications
• Analyzed market demand and valuation trends to establish competitive pricing.KEY ACCOMPLISHMENTS
• Raised $500K in investor funding, built a strategic business plan, and provided detailed reporting to investors over time.

• Created and implemented the innovative iPhone Swap program, expanding from the initial AirPod Swap program.
• Built and managed relationships with major iPhone suppliers, ensuring priority inventory allocation.
• Prioritized projects and ensured they stayed on track and within scope and budget.
• Trained the customer support team to handle iPhone issues.KEY ACCOMPLISHMENTS
• Collaborated with a 3rd-party engineer to redesign the UI/UX, integrating iPhone Swaps into the Shopify product catalog and building a frictionless experience for the customer.
• Achieved 3-fold growth in customer base within 12 months; surpassed 40K customers by the end of year 2.

• Built, launched, and managed a multi-vendor marketplace for refurbished electronics.
• Directed marketing and sales efforts.
• Gathered feedback from customers to identify better ways of doing business. KEY ACCOMPLISHMENTS
• Partnered with offshore software engineers to build a complex, Shopify-based platform capable of handling tens of thousands of SKUs and vendor-specific requirements.
• Capitalized on existing relationships to connect and sign contracts with electronics resellers.
• Generated $500K in gross merchandise revenue in the first 70 days.

Poilley, Normandie, FR

• Directed United States sourcing & sales for a France-based company.
• Oversaw greater than $1M/month in used smartphone purchases.
• Managed a staff of 25, including warehouse and quality managers.KEY ACCOMPLISHMENTS
• Launched R2-certified operations in the US.
• Leased a 20,000-square-foot warehouse, purchased fixtures and testing materials, and built the entire Miami warehouse operation.
• Established procedures for purchasing items to be refurbished; receiving products by serial number; and tracking items through cleaning, grading, testing, repair, re-cleaning, and shipping.

Poilley, Normandie, FR

• Served as the CEO’s chief of staff.
• Coordinated the US purchasing operations with the production plant in France, using English and French language skills to liaise between 2 international teams. KEY ACCOMPLISHMENTS
• Identified and documented around 150 process inefficiencies in a plant that employed 1,000 people and processed 100K phones each month.
• Reduced return rate from 30% to 4% and captured significant revenue through parts reclamation.

Minneapolis, MN, US

• Managed design loop’s presence at major US trade shows, driving brand visibility and customer engagement.
• Drove new business development and expanded existing accounts. KEY ACCOMPLISHMENTS
• Added $500K in new business in 2017. Grew the account base from zero to 100 in the first year.
• Built strategic partnerships that expanded company presence into Mexico and added $200K in revenue (2017).
• Orchestrated the launch of design loop’s products on Amazon; produced $250K in revenue in the first year, with one product attaining recognition as an Amazon Choice item.

Minneapolis, Minnesota, US

• Maintained accounts with Target and Best Buy, specializing in camping/footwear, electronics, and mobile accessories categories.
• Managed $5M+ in annual sales, plus 100+ Target Private Label brand SKUs, which represented $5-10M in yearly sales.
• Tracked manufacturing lead times and handled forecasting and inventory management.

Minneapolis, MN, US

Issy-les-Moulineaux, Île-de-France, FR

• Orange is a French multinational telecommunications corporation and represents the flagship brand of the France Telecom group. It is a global provider for mobile phone, landline, Internet, mobile internet, and IP.
• Developed personalized plans for diverse customers, effectively communicating and educating them on our comprehensive range of products and services.
• Resolved customer issues, significantly improving the retail business and fostering customer loyalty.
• Implemented strategic upselling techniques to increase revenue while concurrently enhancing the overall customer experience with their devices, including Internet and data plans.
• Spearheaded the re-merchandising efforts within the store, resulting in a notable sales increase of 20%.
• Successfully executed my thesis titled "How to Strive for Business Excellence," leveraging individuals' strengths to achieve optimal results.

Bachelor'S Degree, International Business

Bachelor'S Degree, International Business