Marc Rapenne Email & Phone Number

Atlanta, Georgia, Us

Took over as CEO when a co-founder stepped down during the startup’s 2nd year in business. • Directed operations and led a team of 8 across B2B sales, marketing, finance, and support. • Created and delivered numerous presentations for investors and potential clients. • Planned and executed multiple creative, growth-oriented initiatives, including coordinating plans, roadmaps, timelines, and stakeholder communications• Analyzed market demand and valuation trends to establish competitive pricing.KEY ACCOMPLISHMENTS• Raised $500K in investor funding, built a strategic business plan, and provided detailed reporting to investors over time. • Built B2B2C partnerships with MVNOs to provide Swap services to their customers. • Coordinated with IT experts to build white-label websites that faced MVNO customers, integrating specific partners’ payment systems and sites with the Swap technologies.• Forged strategic partnerships with major retailers, such as Target, Best Buy, and Verizon. • Reduced shipping costs 50% by negotiating a volume-based discount with FedEx.

Created and implemented the innovative iPhone Swap program, expanding from the initial AirPod Swap program. • Built and managed relationships with major iPhone suppliers, ensuring priority inventory allocation. • Prioritized projects and ensured they stayed on track and within scope and budget. • Trained the customer support team to handle iPhone issues.KEY ACCOMPLISHMENTS• Collaborated with a 3rd-party engineer to redesign the UI/UX, integrating iPhone Swaps into the Shopify product catalog and building a frictionless experience for the customer.• Achieved 3-fold growth in customer base within 12 months; surpassed 40K customers by the end of year 2.• Devised an AI solution that used 3rd-party software to automate responses to customer questions. Built macros to track products by order number. Reduced customer service costs by 50% and response time by 200%.• Led The Swap Club to earn recognition from Fast Company as one of its “10 Most Innovative Companies” in 2022. Interviewed for a Wall Street Journal article; additional placements included New York Times, CNET, and CNBC.

Built, launched, and managed a multi-vendor marketplace for refurbished electronics. • Directed marketing and sales efforts.• Gathered feedback from customers to identify better ways of doing business. KEY ACCOMPLISHMENTS• Partnered with offshore software engineers to build a complex, Shopify-based platform capable of handling tens of thousands of SKUs and vendor-specific requirements.• Capitalized on existing relationships to connect and sign contracts with electronics resellers. • Generated $500K in gross merchandise revenue in the first 70 days.• Achieved an “Excellent” rating on Trustpilot for prompt, high-quality customer support and issue resolution. • Sold the business to 2 vendors in Apr 2021 and stayed on for a year in an advisory capacity.

Poilley, Normandie, Fr

Directed United States sourcing & sales for a France-based company.• Oversaw greater than $1M/month in used smartphone purchases.• Managed a staff of 25, including warehouse and quality managers.KEY ACCOMPLISHMENTS• Launched R2-certified operations in the US.• Leased a 20,000-square-foot warehouse, purchased fixtures and testing materials, and built the entire Miami warehouse operation. • Established procedures for purchasing items to be refurbished; receiving products by serial number; and tracking items through cleaning, grading, testing, repair, re-cleaning, and shipping.• Built a custom ERP based on Excel and Power BI to track incremental costs per product. • Grew the operation from zero to a monthly purchase of 25,000 devices, representing up to $8M.

Poilley, Normandie, Fr

Served as the CEO’s chief of staff.• Coordinated the US purchasing operations with the production plant in France, using English and French language skills to liaise between 2 international teams. KEY ACCOMPLISHMENTS• Identified and documented around 150 process inefficiencies in a plant that employed 1,000 people and processed 100K phones each month.• Reduced return rate from 30% to 4% and captured significant revenue through parts reclamation.

Minneapolis, Mn, Us

• Managed design loop’s presence at major US trade shows, driving brand visibility and customer engagement. • Drove new business development and expanded existing accounts. KEY ACCOMPLISHMENTS• Added $500K in new business in 2017. Grew the account base from zero to 100 in the first year.• Built strategic partnerships that expanded company presence into Mexico and added $200K in revenue (2017).• Orchestrated the launch of design loop’s products on Amazon; produced $250K in revenue in the first year, with one product attaining recognition as an Amazon Choice item.

Minneapolis, Minnesota, Us

Maintained accounts with Target and Best Buy, specializing in camping/footwear, electronics, and mobile accessories categories.• Managed $5M+ in annual sales, plus 100+ Target Private Label brand SKUs, which represented $5-10M in yearly sales.• Tracked manufacturing lead times and handled forecasting and inventory management.

Minneapolis, Mn, Us

Issy-Les-Moulineaux, Île-De-France, Fr

Orange is a French multinational telecommunications corporation and represents the flagship brand of the France Telecom group. It is a global provider for mobile phone, landline, Internet, mobile internet, and IP television services, with 226 million customers as of December 2011 and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.In my role, I:• Developed personalized plans for diverse customers, effectively communicating and educating them on our comprehensive range of products and services.• Resolved customer issues, significantly improving the retail business and fostering customer loyalty.• Implemented strategic upselling techniques to increase revenue while concurrently enhancing the overall customer experience with their devices, including Internet and data plans.• Spearheaded the re-merchandising efforts within the store, resulting in a notable sales increase of 20%.• Successfully executed my thesis titled "How to Strive for Business Excellence," leveraging individuals' strengths to achieve optimal results.• Contributed to a substantial increase in customer experience scores, elevating them from 20% to an impressive 70% on a 4-point scale (4, 3, 2, 1).My tenure at Orange allowed me to actively contribute to the company's growth, fostering customer satisfaction, and implementing strategic initiatives for business excellence.

Bachelor'S Degree, International Business

Bachelor'S Degree, International Business