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Marc Reid personal email
Highly experienced workplace mediator, conflict management skills trainer, author, and creator of ‘DIY Mediation’.As an accomplished workplace mediator, accredited by CEDR and Civil Mediation Council Registered, I have mediated a wide range of cases and set up and run mediation services for a top FTSE multinational company. I have trained conflict management skills for many years and am author of 'Conflict Management Tools", “DIY Mediation. The Conflict Resolution Toolkit for HR” and “8 Stages of Workplace Conflict”. My company Mediation4 helps organisations across all sectors manage workplace conflict. The focus is on supporting HR, enabling them to resolve conflict successfully, whether through using my DIY Mediation approach themselves or engaging my services as a professional mediator.Bringing together my experience as a manager and mediator I developed DIY Mediation to provide HR and line managers with a structured, mediation style approach to nip low-level conflict in the bud. I have trained hundreds of people in its use over several years providing them the skills and tools needed, and a practical process to follow - the AGREE model. My 25 years in the corporate world involved roles as diverse as MD of a company in Egypt to heading up a global graduate programme. One thing though is common, I enjoyed the challenge of managing teams and the people issues they create. I relish helping people free themselves from the pain of conflict and this is nowhere greater than in neighbour disputes. I work with Resolve, my local community mediation charity, helping resolve disputes from excessive noise to annoying pets.I am an Associate Consultant for Blake Morgan and People at Work, and have been a Consumer Conciliator for CEDR. I volunteer one day a week with Citizens Advice Reading as a Trainee Debt Advisor.Find out how mediation or conflict management training can benefit your business - contact me: enquiry@mediation4.co.ukSpecialities: Workplace mediation, conflict management, conflict coaching, conflict resolution, line manager training, HR training.
Mediation4
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Workplace Mediator And Conflict CoachMediation4Reading, Gb
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Volunteer Trainee Debt AdvisorCitizens Advice Reading Apr 2024 - PresentReading, England, United KingdomVolunteering one day a week supporting clients to resolve their debt issues. -
Workplace Mediator And Conflict CoachMediation4 2011 - PresentReading, United KingdomI supply workplace mediation and conflict coaching, on an ad hoc or retained basis, typically to larger organisations.Examples of mediations resolved successfully:• For a major oil and gas player – one individual in a small team raised a grievance against another team member who they claimed had been bullying them for 3 years. Mediation restored the working relationship and avoided a grievance. • For an international company with a UK office – two individuals had previously worked well together but had had a falling out. Both high performers the company thought it had no option but to remove one of them. They opted for mediation and were able to repair the relationship avoiding the cost of recruitment and training.• For a FTSE 100 company – an inexperienced manager was trying to performance manage a team member who claimed they were being treated unfairly. Mediation avoided a lengthy double grievance investigation and repaired the relationship.One of the mediation participants who had been very reluctant to try mediation commented afterwards: “At the mediation Marc talked me through the process to ensure that I fully understood the process. He was calm, patient, professional and considerate. He confidently handled the difficult issues as they arose. He was able to process the complex information that he received and to draw out key points. He summarised well and asked for responses to issues raised when necessary. After the meeting I felt that I had moved forward, I regretted that I had not taken up the opportunity for mediation earlier, as I know that this would have been beneficial to me.“Another workplace mediation participant commented that "Marc was perfectly fair and always showing himself to be impartial. He was very trusting without ever coming across as judgemental." Despite reservations beforehand, the participant felt the outcome was a positive one: "I feared the worst but this seemed a therapeutic process."
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Trainer – Conflict Management For Hr And Line ManagersMediation4 2011 - PresentReading, United KingdomI run a range of conflict management workshops both open and in-house to give HR and Line managers the skills and expertise manage workplace conflict effectively. • DIY Mediation Masterclass - A one day workshop aimed primarily at HR managers to learning the skills, process and tools of DIY Mediation.• Basic Conflict Competence for Line Managers - A half day workshop for line managers to learn the basic tools to identify and deal with low level conflict in their team.• Conflict Resilience in the Workplace - A half or one day workshop for managers, team members or anyone who has to work with others. Learn how to handle difficult people at work without stress.Previous participants have found the training beneficial:“Marc’s course was well organised and conveyed useful tools and concepts clearly and concisely in an interesting morning. I felt more aware and better equipped to deal with conflicts in my team as a result.” David Cowan, Regional Managing Director - RPS Planning & Development“I attended Marc’s half day training programme on Conflict Management and found it full of useful tips, insights and tools to help line managers deal with interpersonal conflict. Marc clearly has a great deal of experience in this area and willingly shares his expertise.” Pat Hartwell, Thames Valley CIPD Branch Chair & CIPD Enterprises Associate Trainer
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Lead Mediator And Advisory Council MemberResolve Mediation 2012 - PresentReading, United KingdomI have been working as a Lead Mediator with Resolve Mediation, the Berkshire and Oxfordshire Mediation Service since 2012 and was appointed as General Manager in August 2014 before becoming a Trustee in July 2016. I stepped down as Trustee in May 2021 and joined the Advisory Council. Resolve is a charity which provides a range of community mediation services, in particular neighbour mediation for issues such as noise, anti-social behaviour, verbal abuse etc. -
Vice ChairmanConnect Reading 2010 - Dec 2016Reading, United Kingdom -
In-House Mediation Scheme Manager And Lead Workplace MediatorBg Group 2010 - 2011Reading, United Kingdom• Researched options for corporate mediation provision• Set up processes and procedures for in-house mediation service• Completed CEDR mediation training and gained accredited mediator status • Ran mediation service -
Head Of Hr ServicesBg Group 2009 - 2011Reading, United KingdomRole: Leadership Team member responsible for • Group Business Services (Global Property and Travel), corporate HQ site facilities (for around 2000 people) and site HSSE• Group HR policy and standards, Group HR communications, systems, budgets and governance.Remit: General management and strategic role to develop and lead key business support activities for the HR and Business Services functions, optimizing value and improving reputation.Outcome: - Set up and ran internal employment mediation service, gaining CEDR accredited mediator status and completing several successful mediations- Established Global Business Services as a key business support function overseeing $200m of company spend- Co-ordinated cost optimisation drive leading to HR budget savings of almost £10m- Set up and implemented a HR communications programme, to share knowledge, boost morale and drive reputational improvement- Led transformation of HR governance and controls, implementing new HR policy and comprehensive set of global standards
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Head Of Graduate ResourcingBg Group 2008 - 2009Reading, United KingdomRole: Responsible for the global recruitment and development of the BG Group graduate population Remit: Tasked with establishing and delivering a new graduate strategy to provide a step change in the company’s graduate resourcingOutcome: - Developed revised strategy and presented to CEO and regional MDs - Doubled the graduate intake in 2008 compared with 2007, hitting target even though forecast was 25% below target when started the role- Established relationships with target European universities to add diversity to the graduate mix- Developed and implemented standardised processes for graduate recruitment, setting recruitment numbers and centralised budgeting
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Group Hr Services ManagerBg Group 2005 - 2008Reading, United KingdomRole: Managing HR services covering International Assignments, UK policy and benefits and HR systems Remit: New role to put in place effective process and governance to mitigate BG exposure and provide efficient, business focused servicesOutcome: - Led development of enhanced policies on international assignments, introducing systems and processes which significantly reduced exceptions and inconsistency- Managed team resources to cope with 40% increase in assignments over 2 years- Oversaw development of new company car scheme which won Employee Benefits award for best new company car strategy
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Lng Commercial Operations Group Team LeaderBg Group 2004 - 2005CairoRole: Responsible for operating multi billion dollar sales contracts of two Liquefied Natural Gas plantsRemit: New role to set up multi company, multi cultural team and put in place systems, policies and procedures in 3 months to ensure revenue collection and contract managementOutcome: - Successful operation established, operating contracts generating $3 billion per year- Negotiated key agreements on the Damietta LNG project- Developed strong relationships with key government and partner representatives
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Managing DirectorNile Valley Gas Company 2002 - 2004CairoRole: Responsible to the NVGC Board for strategic direction and operational management of gas distribution company serving major industrial, commercial and residential customers Remit: Brought in to turn around company with no performance ethic, low morale, no strategic direction and poor governmental relationships Outcome: - Financial - Major improvement in financial position significantly increasing company NPV- Strategy – led review of corporate strategy, had recommendations approved by the Board, and implemented- Performance – introduced corporate KPI’s, new company performance appraisal system and performance contracts for leadership team- Added and extracted value – reduced costs and revised accounting treatment to deliver dividends two years earlier than plan- Developed HSE culture – achieved 3.2 m manhours / 5 years of operations without Lost Time Injury
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Various Commercial RolesBg Group 1987 - 2002Reading, United KingdomRange of roles covering key elements of commercial activity including: - acquisitions and disposals - business development - negotiations - business analysis and business planning - strategy development - asset management - performance improvement - marketing
Marc Reid Skills
Marc Reid Education Details
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German And French -
Marketing/Marketing Management, General
Frequently Asked Questions about Marc Reid
What company does Marc Reid work for?
Marc Reid works for Mediation4
What is Marc Reid's role at the current company?
Marc Reid's current role is Workplace Mediator and Conflict Coach.
What is Marc Reid's email address?
Marc Reid's email address is li****@****4.co.uk
What schools did Marc Reid attend?
Marc Reid attended The University Of Reading, University Of Southampton.
What skills is Marc Reid known for?
Marc Reid has skills like Coaching, Training, Mediation, Conflict Resolution, Strategy, Conflict Management, Change Management, Policy, Management, Performance Management, Personnel Management, Leadership.
Who are Marc Reid's colleagues?
Marc Reid's colleagues are Kathy Reid.
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