Marcus Gallagher Email & Phone Number

Leeds, England, United Kingdom

I work on Service Introduction and Readiness activities, from initiation through to final transition and Operational handover. Working across UK, ROI and European territories, directly contributing to the readiness of exciting, ground-breaking Products.

Leeds, United Kingdom

I lead the Release function and team engagement as Senior Release Manager to support and effectively manage Release activities across complex IT Services & Platforms, spanning On-Line, OTT & Web. We collaboratively support the process of planning and scheduling the controlled deployment of software for new and enhanced functionality in line with product.

Leeds, United Kingdom

I work as a Release Manager to support and effectively manage Release activities across complex IT Services & Platforms, spanning On-Line, OTT & Web. The environments I am exposed to are complex, fast changing, highly demanding and diverse. I am comfortable working on projects under both waterfall and agile methodologies. The Release Management processes I.

Slough, United Kingdom

Reporting to the Head of Channels Development working within the Deployment and Environments team responsible for delivering multi-channel services including Telefónica O2 UK’s Portal, MyO2 Self Service and Online Shops. Within my role I work as the Delivery Manager day to day to support and effectively manage Release activities across complex IT Services.

Slough, United Kingdom

Interim Placement within the Network Operations Governance / Vendor Management team.

Slough, United Kingdom

I worked as part of the Health & Safety team at O2 ensuring policies and procedures were adhered to. Assisted in project work to update the central computer based H&S training, retail audits, display screen equipment assessments, created a bid response template for use with bid responses and investigated incidents of near misses. Attended and represented.

Slough, United Kingdom

I worked within the Online, Integration & Product Design domain at O2 as an Online Domain Service Management Analyst for a number of live online O2 customer facing services and the technology underpinning them. Key Skills: Balancing operational support against project delivery requirements, Defining new service introduction and acceptance criteria.

Slough, United Kingdom

I worked within the Online, Integration & Product Design domain at O2 as a Service Delivery Analyst for a number of live online O2 customer facing services and the technology underpinning them. It is a fast moving environment with a constant rate of change and new deliveries, it requires good foundation levels of technical skill and service knowledge to.

Slough, United Kingdom

I completed my Advanced Level Apprenticeship for IT & Telecoms Professionals in the Business & IT sector at O2 within the Technology - Service Operations domain. Providing a second to none support function for a wide variety of live O2 customer facing services and the technology underpinning them. Key Skills: Incident/Problem Management, Event Management.

I worked alongside Saturn 27’s sales director and account managers to introduce new products to existing clients, create and run campaigns around core areas of focus and products, represented Saturn27 at large networking events such as the ILTA 2008 Conference.Key Skills: PMS - Elite/Adherant, iBalance BI - Redwood Analytics, Data Warehousing, CRM.

I promoted and sold products/contracts, working to a commission structure, KPI/SIS's and a quarterly bonus whilst at O2 Retail.