Marcus Gallagher Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, England, United Kingdom

I work on Service Introduction and Readiness activities, from initiation through to final transition and Operational handover. Working across UK, ROI and European territories, directly contributing to the readiness of exciting, ground-breaking Products.

Leeds, United Kingdom

I lead the Release function and team engagement as Senior Release Manager to support and effectively manage Release activities across complex IT Services & Platforms, spanning On-Line, OTT & Web. We collaboratively support the process of planning and scheduling the controlled deployment of software for new and enhanced functionality in line with product and operational requirements; coordinating between the development and operational teams to ensure a smooth and timely delivery of changes. We do this whilst protecting the integrity of existing services and the customer experience.The Release Management processes the team and I put in place and govern manage the end to end release of new features, upgrades and maintenance for a number of digital products at Sky.Key skills: Demand and Prioritisation Management, Release Management, Change Management, Resource Administration, Internal and External Partner Management, DevOps, Continuous Delivery.

Leeds, United Kingdom

I work as a Release Manager to support and effectively manage Release activities across complex IT Services & Platforms, spanning On-Line, OTT & Web. The environments I am exposed to are complex, fast changing, highly demanding and diverse. I am comfortable working on projects under both waterfall and agile methodologies. The Release Management processes I put in place and govern manage the end to end release of new features, upgrades and maintenance for a number of digital products at Sky.Another large part of my role is to work with the technical development, operations and product teams to represent the prioritisation of technical debt and manage this through to resolution as problem cases. Key skills: Demand and Prioritisation Management, Release Management, Change Management, Resource Administration, Internal and External Partner Management, DevOps, Continuous Delivery.

Slough, United Kingdom

Reporting to the Head of Channels Development working within the Deployment and Environments team responsible for delivering multi-channel services including Telefónica O2 UK’s Portal, MyO2 Self Service and Online Shops. Within my role I work as the Delivery Manager day to day to support and effectively manage Release activities across complex IT Services & Platforms. To identify and prioritise demand, manage the release process, drive continuous improvement initiatives, administer the resourcing needs within the deployment team and account manage our relationships with immediate suppliers. The Environments the team and I manage are complex, fast changing, highly demanding and diverse. I have established effective relationships across key stakeholders, scrum and development teams to identify and prioritise project deployments of applications and infrastructure alongside supporting operational and support teams during incidents and BAU activities. Key skills: Demand and Prioritisation Management, Release Management, Change Management, Resource Administration, Internal and External Partner Management, DevOps, Continuous Delivery.

Slough, United Kingdom

Interim Placement within the Network Operations Governance / Vendor Management team.

Slough, United Kingdom

I worked as part of the Health & Safety team at O2 ensuring policies and procedures were adhered to. Assisted in project work to update the central computer based H&S training, retail audits, display screen equipment assessments, created a bid response template for use with bid responses and investigated incidents of near misses. Attended and represented H&S on the security by design process within business operations. Key Skills: Problem solving, coordinating project work, auditing, investigating incidents/near misses, task analysis, bid responses, SbD, accident/incident analysis.

Slough, United Kingdom

I worked within the Online, Integration & Product Design domain at O2 as an Online Domain Service Management Analyst for a number of live online O2 customer facing services and the technology underpinning them. Key Skills: Balancing operational support against project delivery requirements, Defining new service introduction and acceptance criteria, Performance improvement and reporting, Demand and baseline management, Supporting delivery and development, Partner and stakeholder management.

Slough, United Kingdom

I worked within the Online, Integration & Product Design domain at O2 as a Service Delivery Analyst for a number of live online O2 customer facing services and the technology underpinning them. It is a fast moving environment with a constant rate of change and new deliveries, it requires good foundation levels of technical skill and service knowledge to assist in day to day incident investigation and service management.Key Skills: Strong problem solving ability and an aptitude for technical investigation, Providing 2nd line support for online application issues, Managing change and coordinating testing activities for new initiatives/releases, Identifying and reporting system issues and bugs whilst working them through to resolution with 3rd parties and internal technical teams, Defining priorities for application development initiatives/releases, Working closely with end users/product owners to capture service improvements and converting them into business cases.Application 2nd line Support, Incident/Problem Management, Event Management OSS, Local Change Management, Request Fulfilment, Access Management, Availability & Capacity Analysis and Continual Service Improvement.

Slough, United Kingdom

I completed my Advanced Level Apprenticeship for IT & Telecoms Professionals in the Business & IT sector at O2 within the Technology - Service Operations domain. Providing a second to none support function for a wide variety of live O2 customer facing services and the technology underpinning them. Key Skills: Incident/Problem Management, Event Management OSS, Local Change Management, Request Fulfilment, Access Management, Availability & Capacity Analysis and Continual Service Improvement.

I worked alongside Saturn 27’s sales director and account managers to introduce new products to existing clients, create and run campaigns around core areas of focus and products, represented Saturn27 at large networking events such as the ILTA 2008 Conference.Key Skills: PMS - Elite/Adherant, iBalance BI - Redwood Analytics, Data Warehousing, CRM -Microsoft Dynamics, Interaction, BPI/BPM, Whitehill, DMS - DocsCorp suite, SharePoint - Handshake Inc.

I promoted and sold products/contracts, working to a commission structure, KPI/SIS's and a quarterly bonus whilst at O2 Retail.