Marcus Aguero Email & Phone Number

West Valley City, UT, US

United States

First line of communication between Patient and Provider. We assure the Patient is listened to provide them the best service at the moment of scheduling an appointment, redirecting them to a Specialty Service, or acting accurate when the Patient needs an emergency.

Utah, United States

• Execute daily demand based on the production schedule.
• Maintain records in compliance with regulatory requirements, Good Manufacturing Practices, and Standard Operating Procedures.
• Manage Kanban inventory system, ensuring timely ordering and monitoring of critical raw materials and sub-assemblies, including expiration date tracking.

Pompano Beach, Florida, United States

• Onboarded customers by providing a seamless and efficient experience, ensuring the successful adoption of products and services.
• Handled account escalations promptly, addressed critical issues, and resolved customer support tickets.
• Monitored contract renewals and proactively identified opportunities for upselling, expansion, and upgrades to drive portfolio growth and maximize revenue potential.

Caracas, Federal District, Venezuela

• Resolved customer concerns and responded to inquiries professionally and engagingly, providing excellent customer service.
• Coordinated services according to policies and procedures, ensuring customer education and satisfaction.
• Maintained high schedule adherence and productivity standards while handling all customer contacts,providing messaging, inquiries, complaints, and feedback calls, in a timely and efficient manner.

Caracas, Federal District, Venezuela

• Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Developed training manuals and troubleshooting procedures to help end users with devices.
• Resolved customer inquiries and concerns regarding cellphone services, billing, and technical issues, ensuring high levels of customer satisfaction.

Caracas, Federal District, Venezuela

Provided customers with instructions about how to fix malfunctions on their cell phones. Handled information related to services of the phone company such as Prices, offers, and benefits. Skills in sales to perform the customer's services on their phone. Gained experience in Data entry and security about customer information.

Caracas, Federal District, Venezuela

Experience: voice management, diction. Knowledge about a phone malfunction with also instructions on how to fix it, was provided by me to the customer through an inbound call. Experience in sales to offer special benefits to customers' phone plans.

Caracas, Federal District, Venezuela

Experience in: programs of Microsoft Office, PDF, Photoshop.